Hard sell to the maximum
Awhile back, I was looking for an inexpensive, dependable car to use as a commuter car for a job 45 miles from home. We My husband and I looked at a few and then decided we might look at a 2002 Chrysler. The car's headlights had very faded plastic, so you could tell that it would not have good headlights at night. We began to discuss possible purchase with the sales person and here is what we got. The salesman began an aggravating back-and-forth, acting like he was negotiating with a higher-up about maybe them replacing the headlight covers, and maybe giving us a deal. This back-and-forth went on for over an hour. Then, the salesperson started pressuring us to buy the car anyway. The salesman kept asking questions, to the point that it became pestering. As the salesperson was asking more nagging questions to my husband (even though I was the one buying the car), my husband finally said to him, if you push that question on me one more time, I and my wife are walking out that door. Well, the pushy salesman just could not resist, and he pushed one more time. Guess what? We got up and walked out and left that place. The salesman ran out behind us and literally chased us across the parking lot, trying to get us to go back inside. That was it, the last straw. Since then, we have purchased six cars and NOT ONE of them was from Prestige Chrysler. We have driven back by numerous times and always discuss that overly pushy sales person. Our time and our money will never again be spent at Prestige. We call the place PESTige Chrysler.
Typical "car salesman" experience
We were in the market for two vehicles. We ended up purchasing one new vehicle at an alternate dealership because they were the lowest price. We did however buy a used fully loaded Grand Cherokee for $20k++ They didn't detail it or fill it up with gas. I asked our sales guy for water and he directed me to the fountain or told me I could buy one at the vending machine... It's the little things that say a lot in my opinion. Treat me right and with respect and I'll be a returning customer. I will not be purchasing new or preowned from this dealership again.
I purchased a used truck a couple months ago. Sales wasn't overly friendly. Part of the deal was to have them add a tow package (Electric plug in the back and hook up). Had a call on a review and told them I wouldn't until everything was done. A few days later got a call that the parts were on order. Scheduled for a week later. Truck in, next day they called. Wrong parts, reordred. No big deal. A week later truck back in. I asked for all my trouble if they could add in my trailer brake (I had the part). 5 minute job. Next day I picked up. Service said they asked 3 managers if they could put the brake on and were denied. They also lost my keys and took some time waiting to find them. They didn't look very busy there. I kinda know why now. I cannot recommend.
Used car buyer beware.
I bought a used vehicle from here recently. I live about 400 miles from the dealership and found it online. I called on it and was told it was in excellent mechanical condition, and that the salesman, Phil, had personally taken the vehicle on trade and assured me it was a great vehicle. After we made a deal he called and said it needed a tune up. I showed my concern of buying a vehicle sight unseen that suddenly had problems. He assured me it was fine. They met me half way with the vehicle and shortly after hitting the interstate the service engine light came on and it flashed at idle, which indicates a major problem. I took it to my mechanic when I got back and it ended up being the intake gasket. They said they'd help me with it and gave me $220 on a $650 dollar bill. They made up their own estimate and split it in half. It had a different brand spark plug in the cylinder that was misfiring, so they lied about the tune up and obviously lied about everything else. I requested the service order that their mechanics had on it to help my mechanic with diagnosis to try and save myself some money and couldn't even get that from anyone. I know buying a vehicle sight unseen was a risk on my part, but something as major as an intake gasket is ridiculous. Theres no way it could have left the lot locally with that problem. I paid cash for the vehicle and the salesman said as soon as the check cleared they would send the title within two days. Its been 18 days and no title, and the service manager, Bob, who was also no help at all and is now ignoring my emails and who made up his own estimate regardless of what the bill was, told me 3 days ago they would be sending the title out soon. I have yet to get an honest answer from anyone, including management. I've had the truck 18 days and have had $650 in repairs and no title. If lies, poor customer service and [violative content deleted] mechanics are what your looking for, this is the place. I strongly recommend looking elsewhere for a used vehicle or a place to have work done.
The Worst Service Department in Longmont
This dealership service department is the absolute worst I have ever had to deal with. When vehicle was brought in for repairs, the quote was $400 throughout the day the bill increased to over $1,000. While driving the "repaired" vehicle home the primary problems that the vehicle was brought in for reappeared showing that after $1,000 worth of repairs little to nothing was really done. I brought the vehicle in the following week and was told that everything would be taken care of. What they really meant was that they would look at the vehicle again and determine another part needed to be replaced which they failed to replace and I needed to spend another $300+ on repairs. After speaking to the service manager they were only willing to drop the new labor costs dropping the price down to $215.00 in addition to the over $1000 already paid.