Customer Reviews of Phil Long Honda
Service beyond expectations
byon 06/28/2023
The service department is always very professional and do the work on my vehicle in a timely manner. I appreciate Jill’s communication with me as my vehicle is being serviced and the video from the technician.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil change
byon 12/31/2021
Jill was great and communicated with me throughout my experience. Definitely the best one I’ve had.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Continue to have issues here.
byon 06/24/2021
Service tech dripped some kind of fluid down the inside driver's door. I find it interesting that my power steering pump leak was pointed out to me at the "failure" stage and not earlier. It would be good to get this information while still there to see if I could also have this failure addressed while my vehicle is with the shop. Not afterwards when leaving. Since my truck was in numerous times in April-May, you would have thought this leak was present then and seen.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Richard Stewart
byon 01/29/2021
Every time I take my car in for service Jill one of the service writers is always very helpful and accommodating and all the work that she has said it's going to be done has been taken care of Phil long do a great job and I will only be taking my 2005 Acura MDX with 225,000 miles on it back to them for service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil change/Tire rotation
byon 01/12/2021
Kind and friendly and knowledgeable. Jill is always great when I’ve had my car serviced.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best service in Glenwood
byon 11/27/2019
The service department at Phil Long Honda is outstanding! Jill, Alex and Teri always go above and beyond, I will not take my car anywhere else.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Phil Long Honda, Glenwood Springs, CO
byon 10/01/2019
Excellent service personnel who know you, and your vehicle. They go the "extra mile" to make sure that you are satisfied with your service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Phil Long Honda
byon 05/08/2019
Car ready on time
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
The best in Glenwood
byon 03/18/2019
Alex and Jill went above and beyond to accommodate my schedule and make sure my vehicle was properly serviced. I drive a Subaru, but Phil Long Honda is the only place I trust to work on my car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Bad experience except for Tia the sales rep
byon 02/21/2019
Phil long honda sold me a lemon. They will not admit to the problem or document it. I have an oil dilution problem and many computer errors. I took my car to them 4 times for same problem with no car for 50 days. I paid for a brand new car with cash and they will not give me accurate service records. DO NOT BUY A CAR HERE. THIS DEALER SHIP WELL TAKE YOUR MONEY AND RUN
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
People that care!
byon 01/17/2019
The Phil Long staff are amazing, Alex, Jill, & Teri always go above and beyond.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change and repairs
byon 12/27/2018
I’m not very impressed with the Honda service department. They are not pleasant to deal with. They do t know what’s going on when I go in. They tell me one thing and don’t follow through. I wait for my car all day from 9-4:30. I don’t hear from them, they never call me to tell me my car is done and finally I call at 4:30 and ask if my car is done and they mock me by saying,” uhhh yeah your cars done. “ The two desk people are not nice to deal with.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
owner
byon 12/14/2018
My service appointment was right on time and greeted very friendly by your service rep.. I had great communications with him. It's always nice to receive my car back from your service department with a wash job. Thank you
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change / multipoint inspection
byon 12/11/2018
The service department is always pleasant, punctual, and informative. I always have a great experience with the staff wether it’s with the front desk, parts department, or mechanics. Owning both a Honda and a Toyota, I take both vehicles to them and always will.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Business owner
byon 11/03/2018
Jill at the service desk is one of the primary reasons I’ll akways take my vehicle to this dealership. She has always provided 5 star service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Awful Customer Service
byon 08/26/2018
Awful customer service. They hit my vehicle while it was in for an oil change. It took them three months and a call from my insurance company to fix it. I even contact the GM but it didn't help. I'm local and have a honda but will never go back.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Honda Odessy transmission, SRS, seat motor
byon 08/05/2018
Went in for recall on SRS unit on 2004 Honda Odessy. In addition i wanted a Honda familiar tech to test transmission because recently it may have become too hot and vented fluid an/or may have run low on fluid and hesitated shifting itself. In addition an electric plug below the driver seat became unattached and i couldnt get it re-connected to use seat adjustment motor and i wanted to see if they would re-connect it. i also wanted their advise on ticking sound as you stand outside an idling motor The service tech noted all these items on work order and after one mis-order had the SRS recall taken care of 9luckily i had an extra car). The pressure test on transmission was never performed and all i have to go on is that the fluid was burt and smelled rancid (which in my records was the same as it was reported to be in 2014 when i serviced the car after purchasing it used). without pressure test that i was willing to pay for mechanics reccomended a new transmission. The actual front desk service tech managed to re-attach my seat plug after mechanics said it was broken and was very helpful explaining issues. the front end noise could be sign of failing connectors and a new engine with warranty was proposed instead of dis-assembly to diagnose. I have decided to sell the not knowing if transmission or engine has any real problems because i inherited a Honda Element recently. I will take the Honda Element to phil long for recalls but since it is 60 miles away from my home iIwill not likely take it to Phil longs for regular repairs but would if i lived close.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Experience
byon 08/01/2018
Work completed as promised and on time. Friendly staff seems honest and knowledgeable. Excellent first experience with this dealer since we’re new to Colorado.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Seat belt mechanism replacement
byon 07/19/2018
Took car on time, finished on time. Repair well done.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 06/29/2018
Finished ahead of time. Waiting area quiet and comfortable. Personal very friendly and professional.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Last minute
byon 06/21/2018
I called to make an oil change appointment before heading out of town on emergency family business. I wasn’t expecting to get in right away. I am thankful that they were able to service my vehicle 2 day later.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Our customers are our family. We aim for the highest level of satisfaction and customer service.
Our friendly and knowledgeable staff are eager to make this a fun, easy, and personal experience.
It's not every day you buy a car! It is a very special occasion!
1 Comments