BMW of Denver Downtown
Customer Reviews of BMW of Denver Downtown
Great Buying Experience
byon 05/08/2024
I just purchased a new vehicle from BMW of Denver Downtown. I was quite happy with the price of the X3 and the trade amount given for my previous car. Dave Williams, my Client Advisor, was terrific. He was very helpful, knowledgeable, and easy to talk to. Plus I trusted him. Amin Popalzai, Finance Manager, made the financial end of this transaction painless and easy. He and Dave are very personable and a pleasure to interact with. I also liked the professionalism of this dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Buying Experience
byon 05/08/2024
I just purchased a new vehicle from BMW of Denver Downtown. I was quite happy with the price of the X3 and the trade amount given for my previous car. Dave Williams, my Client Advisor, was terrific. He was very helpful, knowledgeable, and easy to talk to. Plus I trusted him. Amin Popalzai, Finance Manager, made the financial end of this transaction painless and easy. He and Dave are very personable and a pleasure to interact with. I also liked the professionalism of this dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Nice location however not up to BMW standards
byon 05/06/2024
The experience had its highs and lows. We traveled 1300 miles with intentions of buying this vehicle and asked very specific questions to get the overall condition of the X3. The sales person was not upfront and didn't disclose all of the issues with this vehicle and tried to make it up in the end. There was little done to the vehicle prior to us arriving and there was next to nothing done as far as cleaning/prepping it for sale. Last, the finance manager spent time talking negative about the BMW products in order to push extended warranties. I am not new to the brand and this was not a BMW level experience.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
New Car
byon 05/04/2024
Evan and team have been amazing! This is our 20th lease. We appreciate them so much!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Valerie is the best!!!!
byon 04/28/2024
This was my first out of state car purchase ans I live in NY and I was lucky enough to have Valerie as my salesperson. Throughout the whole process I literally felt like I bought the car from a friend. Typically I dread the whole car shopping experience but Valerie was up front and honest and her attention to detail is impeccable. She took her time to make sure everything went as smooth as possible. This was also the first time I purchased a car sight unseen but she walked me through everything play by play. I haven’t had a smoother car buying experience than this. I highly recommend Valerie to anyone in the Denver or US looking for a BMW. My first stop to getting another BMW would be her first.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Premium BMW buying experience
byon 04/27/2024
Purchased M sport car site unseen over the phone and Evan at BMW Downtown Denver and his team delivered big time. I flew in from Seattle and the entire process was so easy as they had everything ready to go including a full tank of fuel and inside delivery bay. I highly recommend these guys!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
X5
byon 04/23/2024
Sales person Nathaniel Sheridan was very helpful, knowledgeable and professional.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Purchase 15 BMW M4
byon 04/21/2024
Thank you guys so much for the quick and easiest transaction ever! Highly recommend!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Undisclosed hail damage
byon 04/08/2024
The BMW of Denver website did not indicate the vehicle had repaired hail damage, the car's sticker did not indicate the vehicle had repaired hail damage, the sales person did not indicate the vehicle had repaired hail damage. ONLY DURING SALE PAPERWORK PROCESS did I discover the vehicle had repaired hail damage. Disclosure docs to sign. TERRIBLE AND DECEPTIVE.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
No pressure, great deal, and quick close!
byon 03/31/2024
Salesperson was knowledgeable, easy going, and communicative throughout the process. Delivery day was easy, efficient, and relatively quick without high pressure sales tactics to buy add-on services and products. Will definitely no business here again!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent experience all the way around
byon 03/29/2024
Mahdi was a great salesperson to work with through the purchasing experience. He presented the car well and answered all my questions. Amin in finance set me up with a beneficial warranty. Lastly, I appreciated that the dealer stuck to the MSRP and didn't try to load the sales with extra or hidden fees, everything was above board.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great purchasing experience
byon 03/28/2024
Everyone I dealt with, from the internet agent, to the salesman, the sales manager and the business manager was a true professional.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Client advisor
byon 03/25/2024
Excellent customer service, knowledgeable client advisor.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Overall decent with a few disappointments
byon 03/25/2024
The deal was easy to transact while I was out of town. The sales team was responsive and respectful. The down side is through text I was quoted certain loan terms by sales but when in with finance those terms were inaccurate. Over the life of the loan it would cost $700+ and a discount wasn’t offered for the error the salesman made. Also when my car was delivered, only one key was provided which was never disclosed that only one was available so that will be $500 to replace. These small hidden issues were brushed off but when added together they have a cost to the customer. Pretty disappointing for a returning customer.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Owner Diane roth
byon 03/18/2024
Our salesman was very helpful
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent sales/finance experience
byon 03/18/2024
Nate Sheridan my sales associate was fantastic from beginning to the end of the car buying experience. He was very professional and answered any questions I had. The honesty and transparency of the transaction is what you are looking for when buying world class vehicles. Nate truly is the gold standard when it comes to tier 1 sales associates. I can’t forget the finance manager who again was extremely professional and went out of his way to ensure we understood our options, but also what was best for my wife and I. From reception to delivery, it was a true 5 star experience. I highly recommend shopping for your next vehicle here!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Client advisor
byon 03/12/2024
Knowledgeable and professional client advisor. Very responsive to questions.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Used car purchase
byon 03/12/2024
Very professional dealership
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Not Customer Centric. Lacks Transparency, Signs of Unethical.
byon 01/06/2024
Prior to contacting BMW of Denver, I had read the reviews of this dealership on another platform. I decided to give them an opportunity. Sure enough it ended up a poor experience like many others. I contacted them about a 2017 C43 AMG with 90K miles. Straightway Mr. Goldmon was aggressive. He sent me their out of state requirements via email. He asked if I had planned a trip some 30 minutes after sending photos and deposit requirements. Absurd. When I stated that there was no inspection or reconditioning report he said well we just got it in and that it appears in excellent condition. A dubious claim. I expressed all of the components that could fail at this mileage. It was ignored. Fast forward 1 week later. He contacts me again. He stated that any car can be purchased while going thru recon. I said let's wait for the recon to be be finished. I grew suspicious. I've been buying cars for 20 years and never heard of such a thing. Why would you do that? This morning January 6th he tells me they sold the car last night when he contacted me 3:35 local time on Friday. The he has the gall to ask if I'm interested in other cars. I told him what I thought of the management. I won't repeat that here. It's clear they had no intention of inspecting the car or reconditioning it. Bottomline: This dealer only cares about the bottomline and world class service is not chief among them.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
1 Comments
Great Purchase Experience
byon 12/08/2023
I initially started looking at my new BMW with another BMW dealership in the Denver area. After an unsatisfactory experience, I contacted BMW of Denver Downtown and started to work with Matt Heylmun. He is very knowledgeable and provided great advice in selecting the options for custom ordering my new X5 xDrive50e. Matt Heylmun is an asset to the dealership!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Awesome experience
byon 11/01/2023
Great experience buying at BMW of Denver Downtown. The sales and finance staff were all professional, knowledgeable, and respectful of my time. Matt, my sales expert, was friendly, efficient, and I'd buy from him again without a doubt. This was the absolute best sales experience I've had purchasing a car and I've bought from everywhere. I would absolutely recommend BMW of Denver Downtown and make sure to ask for Matt Heylmun!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
BMW of Downtown Denver Always Provides Excellent Service!!
byon 09/27/2023
After relocating back to my hometown of Denver, I've been servicing my BMWs here for about the last 3 years now. Service and assistance provided by Brandon Fenning, J. Wolfe and most recently Connor MacDonald, has all been exemplary and worthy of a 5 star rating every single time I've been in with one of my vehicles. It is their demeanor and service etiquette that led to my loyalty and desire to purchase my most recent BMW, bought today specifically from this dealership. I truly appreciate the treasured relationship I have with the service department here and I must say, this is definitely a first, even though I did receive great service at my previous dealership in NC. However, BMW of Downtown Denver is consistently by far the best service and best relationship I've ever had with a dealership and it is greatly appreciated!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
1 Comments