Mercedes-Benz of Colorado Springs
Customer Reviews of Mercedes-Benz of Colorado Springs
poor customer service
byon 10/23/2015
I had an appointment for a software update on my car at first they told me to come in and get it done....the didn't give me an appointment time...so I told them am gonna bring at a certain time and date...I wasn't able to make the appointment on I was a little late...they told me I had to wait cause the put someone in my time frame an I would have to wait so I told them I can't wait 3hrs an left.....20 after I call to ask if I could come an hour before they close they said no I can be seen for the rest of that day....and I was told it was just a 30-45 minute software update
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Beware!!
byon 02/15/2014
Beware!! I took my MB for maintenance here and the "Maintenance Advisor" told me to get some maintenance my car didn't need. When I confronted him with the maintenance manual and he couldn't find a way to prove otherwise then he said he would not charge me for that part of the maintenance. He discounted it but then I later found out that he overcharged me for parts on the other maintenance. So at the end I still got screwed!! And perhaps they didn't think that I saw the girl on the computer trolling yelp and other forums and posting fake reviews.. Do not do business here, they will nickel and dime you. They were actually supposed to wash the car after the service, nope!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Fake Customer Service
byon 11/22/2013
I brought my car for maintenance service and paid nearly $1K. There compliments that should have been made but didn't. Service advisors seem uptight and not feeling they wanted to really help me. I was added services that I was never told. I was charged for a complimentary car wash. I called the customer relation manager for some questions and wasn't help at all. I also called for a claim for outside the warranty and they have no clues who to contact. You sold 'em to me for crying out loud! I wonder how much this dealer paid to get an award from MB that there sales manager bragged about. They don't deserve it! I'd seen a better service from a non fancy car dealership. Too bad, that dealership are limited what they can do with a European vehicles. I am currently in the market for a new service dealer in or near my area besides the MBZ of Colorado Springs. Keep out from this dealer if you can avoid it. They are not genuine customer service. They'll nickel and dime you.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Expensive shop - pushes the envelope of recommneded work
byon 03/16/2012
The quality of work at this dealer could not be better. Polite, professional service staff, we like the people. We find they push the enevelope on repair recommenendations. For example telling us the speark plugs "tested bad" but withdrew recommendation when I told them the plugs only had 36,000 mi. and 3 years on them. Recommended replacing lower ball fron ball joints, but when asked they admitted the tolerances were within Mercedes specs. We generally decline several recommended repaiers each time we take our 2002 ML500 in for service. If I could find a different qualified shop for Mercedes I would switch.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
