Hansel Ford Lincoln

by Francesca on 08/31/2023

After months of searching and negotiating I was happy to end my search and lease my new car form Hansel Ford Santa Rosa . I am a women who has purchased and leased numerous cars and have always enjoyed the processes and have had nothing but great experiences. the day I drove to the dealership to sign the paperwork and end my long and exhausting search there where small but easily ignored red flags the day. I drove straight home into my garage and was horrified to see three small , deep gouges on the body of the car. The sales manager refused to intervene until I became aggressive in the texts . In addition there where internal issues with the car.There was no phone call from anyone. the sales person and my email to the GM has never been responded to.If a dealership sells a brand new car that has any dings,or any form of damage and you where unaware at timer of time of purchase then they have not delivered on a brand new undamaged vehicle .Ethically it is misleading , regardless if they where aware or not .

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by Strikeoutking on 01/12/2014

I'm a first time car buyer. Had a great test drive. Told the sales guy we had one price in mind that fit my budget. He agreed that we didn't want to negotiate. He came back with a price 3k more than my price. I said no. He came back with 2k above my price. I said no and said I'm not wasting anymore of anyone's time. Now a finance rep comes out and gives me info on how they got their price. That's when i started to consider but noticed a "fair" condition of the truck on the kbb report THEY put in front of me. He said that it was wrong. Terrific customer service. Then he said, "what you want me to sell you this truck for 20k?" .... Noooo you obviously haven't been listening and the first rep didn't have good communication with you. We wanted 25k out the door. Finance rep proceeded to mock my pre approved auto loan rate that he obviously couldn't beat. Said the bank will pre approve anyone. May be true. Maybe not in this situation. He looked at me a as a young man would couldn't possibly have been approved for that rate. Again, poor customer service. If our prices don't match FINE! I'll move on. Don't insult somebody. I would put his name but that wouldn't solve anything. Just want other buyers to beware.

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by rustyventure on 02/04/2008

When Hansel used to do warranty work on my Lincoln, it would take at least three different trips to get anything fixed correctly. Here's how it usually worked for me: Trip 1: Drop off car with detailed explanation of what's wrong with the car, and how to duplicate problem. Wait entire day, then pick up car with note from technician that states, "could not duplicate customer complaint." Trip 2: Make appointment to see service manager. Then, take him for a quick drive. Before you've gone a block, manager says "oh yeah, I know what that is, make another appointment and we'll fix it" Trip 3: Drop off car, get original complaint fixed (sometimes) You'd think (hope) that I could just skip to Trip 2, but that's not an option. You're probably also thinking that I'm exaggerating, but I'm not. Virtually every problem I had with this car, from simple to complex, took at least three visits to fix. Once I had a strange noise coming from under the dash of the car. I was told it would take 3 days in the shop to get fixed. Over a week later, I finally got my car back. However, within 30 minutes of leaving this dealership, the noise returned. So, I return to the shop, but no one can come with me to verify the noise, I'll have to leave it with them. Guess what happens when I get my car back? Yep, nothing but a note that says "could not duplicate customer complaint." Needless to say, I sold the car shortly afterwards. Too bad, as otherwise I really enjoyed driving the Lincoln. However, Hansel's general and specific incompetence with even the simplest repairs made owning that car almost unbearable.

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