Crevier BMW

by GracielouF640 on 11/06/2018

Crevier is the best place when you need to have your car serviced. They have so many BMW loaners for when you are having your car serviced. They have a Starbucks for while you wait and you can get your car washed. Love coming here. All of the staff is nice and very helpful. Couldn't imagine going anywhere else!

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by Bambi6100 on 09/20/2016

My impression is that the work quoted is not actually completed. There is such double speak going on here that I am basically done with this place. My family has been buying cars her since about 2007. Service is simply unreliable In all respects. Service-due indicators remain active after most scheduled appointments, horrendously bad tires are sold (we had three run-flat tires go bad within one year of purchase). We have been lied to, repeatedly - most recently this weekend. They kept my M6 for over a week and returned it with 87 fresh miles on it and no explanation other than a shoulder shrug. I'm just done with trying to get any honest answer out of this place. I suspect if you are a person who has no scruples and you don't mind just saying whatever you feel like saying - truth or not, then just apply for a job with this place. They are looking for someone just like you, in my opinion.

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by hrdglck on 01/15/2016

I brought in my BMW 528i for possible electrical malfunction and mis-alighnment issues. Paul Cox was my service rep and he was one of the worst service rep. Cox is unfriendly and did not show any enthusiasm to meet or exceed customer service. I will not repeat my service needs with Cox.

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by hemanthk on 10/27/2015

One of the worst experiences I have ever had with any business. I don't want to give any star. If you want to experience how bad a customer can be treated, this is the place. Giving 5 star when oil was changed or when the Service rep spoke well is not the real measure of how good the organization is. Crevier BMW does NOT care about it's Customer ! I am really surprised how they are still in business ? I would not have given a bad review if I was not happy with just one person in the company. All I wanted was a Bike Hitch on my BMW X3. The Parts Sales Rep had no clue as to what parts need to be installed ? The Service Rep and Sales Rep together gave me an estimate of about $1600+ . I was told that this Hitch will be installed in such a way that it will stay flush and aligned and under the rear bumper. When it was installed after 2 days , the bill was $1000+ instead $1600+ . The hitch was one of the ugliest thing that I have ever seen ! It was the wrong hitch which protruded about a feet away from the rear bumper. I immediately asked them to remove it. They refused and they said the right Hitch would cost $2600+ . Were they not supposed to say this before they installed the hitch ? Being a big BMW Dealer don't they need to know the right parts ? After arguing and after 2 days they finally decided to REMOVE and REFUND the entire cost of the Parts and Service. It's been almost a month since they removed the hitch but have NOT REFUND the amount that they had charged. The Service Rep said it is Accounting department that is responsible for refunds and they will process and mail a check. I have made the payment using credit card and till now I have not received the check nor debit to my credit card. The service rep is NOT answering my any calls, voice messages nor emails. The Guest Relationship manager has not responded to my voice message. The Customer Relationship manger who is responsible for Survey feedback has NOT responded. When I call the reception and ask her to connect the call to service rep , service manger or guest relationship manager always says the lines are busy, they are in a meeting and asks me to leave a voice message. I have not got any response to my voice message nor emails. All I am asking is to refund my money ! I am now regretting why I even bought my car from Crevier ? My worst experience.

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by daviddoan on 07/17/2015

I brought in my x4 to replace the nose grill from silver to black. I asked can I keep the old ones. John T. told me that the old grill will be trashed because they have to break it in order to install new ones in. Second opinion, I brought my car to New Century BMW in Alhambra, They installed it at no charge and gave me back the old ones in perfect condition. Is there any confusion or dishonesty here?

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by carfan40 on 05/16/2013

I have been servicing my car at Crevier for years and had nothing bad to say about them until this May. I dropped off my car to someone other my designated agent and I called for updates many times and failed to get a call back. After three days of attemtpting to contact someone, I was told that they are experimenting with a new system that creates a team of four under a supervisor and the car is handled by a different technician. It was a awful experience to say the least.

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