Customer Reviews of Magnussen's Toyota of Palo Alto
Excellent customer service
byon 11/25/2023
I recently bought a new Toyota Corolla hybrid from Jacob at Magnussen. He was respectful, friendly, knowledgeable, not pushy (important!), he listened to my questions and needs, then he worked with me on the price and the payment process in a way that was easy and comfortable. When I bought the car he set me up with all the new electronics (I'm a senior) and was very responsive to follow up questions. The whole process was easy and positive.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
scratchy service
byon 07/08/2021
My car got a scratch on the hood, unfortunately i've only notice it when i arrived home. Hopefuly guys will be more careful in handling costumers cars.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Good Service Help
byon 07/01/2021
Crystal Conchas was very helpful in servicing my car. She explained answers to several questions and followed up on requests.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Quick and punctual service
byon 06/15/2021
Very profesional
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Efficient and convenient
byon 06/07/2021
Had an alignment done on our Sienna ... could immediately notice the difference in drive & handling. Crystal Conhas was proficient in helping thru the check-in process and called to advise the vehicle was ready for pickup much earlier than expected - great experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service review at Toyota Palo Alto
byon 05/26/2021
We take our Rav4 here since we bought it and it has always been good experience. They let you know if they find something and what the cost will be before doing it.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service tech
byon 04/23/2021
Alex Ramirez is a great service rep. Very likable guy
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Wonderful experience.
byon 04/15/2021
Had a super quick and excellent experience with Pedro Gomez. He delivered everything I asked for with out pressuring me or providing false promises. The whole experience was smooth and easy. Pedro had everything ready upon arrival and Eric in finance finalized the paperwork in a few minutes and then I was on my way. Would definitely choose this dealership again.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Best Lease Ever 2021 Camry SE
byon 03/14/2021
Excellent dealership. Clean and conforms with County regulation on social distancing. I emailed Angel Rincon about my interest on an ongoing lease special. He responded right away and let me know the details of the lease. He even gave me a better offer from what I asked for. Made the appointment and picked up the car the same day. Thanks Angel...will definitely go back if I need to update any of my cars.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Octavio Rubio - great service at Magnussens
byon 03/10/2021
Great service from Octavio, who was flexible when my schedule changed, and got me in and out in the same day. I really appreciate the flexibility in working around my schedule
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Easy in and out service
byon 03/05/2021
Lyndon was my Service Advisor. He was efficient and professional both on drop off and pick up of my 2020 Highlander. Thanks and see you in another 5,000 miles.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
VERY FRIENDLY AND HELPFUL
byon 02/23/2021
I always go to Magnussens Toyota of Palo Alto to get my vehicles serviced there. Octavio Rubio is the one that always helps me out he is very helpful and friendly. He answers all my questions and even ask you if you need a ride back to your home. He tells you around the time frame your vehicle will be done and calls you to let you know that your vehicle is ready for pickup. I highly recommend when you go to try to get Octavio Rubio to help you out.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Palo Alto Toyota Super Service
byon 02/23/2021
Palo Alto did its usual thorough and friendly 90k Service job on my 2012 Prius - Lyndon was capable, efficient and friendly... its people and companies like this that make life work ... especially appreciate the transportation to and from my house they provide from Uber. I highly recommend this place to everyone. Sylvia
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
buying new car
byon 12/30/2020
I had been looking for new RAV4 for a while. Palo Alto Toyota gave the best price. Kai Zhu, the internet sales manager gave exact quote over email. The purchase process was very smooth and quick without any surprises our hidden extra fees. Overall pleasant experience. Would recommend Kai Zhu as person to deal with.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
buying new car
byon 12/30/2020
I had been looking for new RAV4 for a while. Palo Alto Toyota gave the best price. Kai Zhu, the internet sales manager gave exact quote over email. The purchase process was very smooth and quick without any surprises our hidden extra fees. Overall pleasant experience. Would recommend Kai Zhu as person to deal with.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Experience with Tran
byon 01/14/2020
A week ago I bought Toyota Yaris 2020 with Tran Nguyen's help. Now I know-I have a friend at the Magnussen's Toyota of Palo Alto. It took two days to get the car, but it was because of my car color choices. Tran is professional and knowledgeable specialist, patient and caring person with great sense of humor. Thank you, Tran. I wish you mush success in your business.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Thanks to Said Abbas
byon 12/12/2019
I bought 2020 corolla last weekend and that's a amazing experience! Said Abbas provided me a nice quote with clear explanation of all the details about car and contract. The purchase process is very clear and quick. It takes only 2-3 hours to get my car after I walked into the dealership. I will surely refer my friends to Said if they need any Toyota!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent as always
byon 12/12/2019
Jared my service advisor and my tech Rick were both very helpful in getting my truck the service need while being very knowledgeable on the what and why regarding the service needed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Experience Buying Car
byon 11/22/2019
The staff at Magnussen’s Toyota of Palo Alto were very curteous, knowledgeable, efficient, and professional. Kai Zhu is the main person that helped us out. Kai Zhu answered all our questions and found exactly the right vehicle with the accessories and color we wanted.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great service
byon 11/15/2019
All work was competed on time and I was kept in the loop while the car was serviced. Excellent communication
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent
byon 10/08/2019
I appreciated the honesty and professional service that Angel Ricon showed me. I went to another Toyota dealership before meeting Angel. After meeting Angel with his outstanding service I decide to purchase the RAV4 XSE at Toyota Palo Alto.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Fraudulent Sales Practices
byon 10/04/2019
They called 5 days after I bought a car outright and said they made "a mistake", so I owe them money, otherwise they will put a lien on the car.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Why Choose Toyota Palo Alto?
Magnussen's Toyota Palo Alto has been proudly serving Palo Alto, CA and the surrounding areas as a one-stop shop for automotive needs for nearly 35 years! Here at Magnussen's Toyota Palo Alto, the shopping experience is always about our customer’s needs being met first!
Visit our dealership today located at 690 San Antonio Road, Palo Alto, CA 94306 and relax as you shop for the vehicle of your dreams the way you feel most comfortable. We have a full team of dedicated sales professionals that are always ready to provide you with responsive service and answers to any questions you may have.
Magnussen's Toyota Palo Alto also offers an in-house vehicle finance and service department as well to add even more value and convenience to your visit with us. To get started today, please feel free to explore our website and take advantage of our many handy shopping tools. If at any point you have questions for us, please feel free to give us a call at (650) 494-2100