Novato Chevrolet
Customer Reviews of Novato Chevrolet
Service department was great
byon 02/27/2023
Jacob S. and the entire technical team were able to diagnose and repair my motor issue in a caring, knowledgeable and efficient manner. I was kept informed throughout the entire process and the vehicle is now running like new.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Ripped off, had my pickup for 5 days!!!
byon 12/30/2022
I just got robbed!! Was just charged $1057.60 for a front hub replacement, a job which takes 1-2 hours, tops. $713 labor charge. I asked them how they can charge this much, and how long it took, he answered that they do not give out that information. When dropping the truck off I told them I suspected it was the front left bearing. He told me if that was the case then usually both the front hubs should be replaced. So when I received the estimate, I assumed it was for both. I did some looking around, to make sure I was not getting robbed, and most places I found said it should cost around $400- $500 for each side. So, I told them to go ahead. When I picked up the truck, I found out they only repacked one side. I got robbed! When I asked to to explain the cost again via text, he told me they charged $230 for the inspection (loose wheel, up, down, side to side = needs new bearing), I even told them I knew it was the bearing; and another $829 for the repair. Robbed and scammed. You suck guys, how do you sleep at night. On top of all this, it took them 4 1/2 days to give me this evaluation. You guys really suck. I am going to go out of my way to make sure as many people as possible know how you rob people blind
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Install new visor
byon 01/09/2022
The visor on the driver side broke. After purchasing a new one I needed help installing it.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 10/25/2018
Thanks to all the service team of novato Chevrolet for the excelent service , I rate everything over a 100% satisfactory, the courtesy, timely fashion service and the time to explain what was performed at this service to my vehicle
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service department!
byon 03/16/2011
I had never been to this dealership before since I don't live in the Novato area. But, while visiting my parents who live in Novato, I had problems with my Tahoe not starting. My dad recommended that I have it towed to the nearest dealership which was Novato Chevrolet. I have to say I was quite impressed by how quickly they were able to fix the problem and how friendly everyone was. I'm glad I brought my Tahoe here and would definitely consider going back if I'm in the area again! Thank you!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
