Galpin Volkswagen

by makbg1 on 12/30/2022

I'll get sleight to the point. 1/ I asked over the phone a service department about the price of oil change and break flush and it was rounding $270, 2/ I made an appointment and when I dropped off the car I found out the price is $370 3/ I left the car for service(oil change & break fluid flush 9am) because I had a long trip coming up and I asked the service advisor to check two more issues. 4/ 2.30pm no updates & I left a voicemail to the service advisor to call me back at first convenience, an hr later no response and I called again to(main desk) find out my car is ready 5/ I'm meeting the service advisor and the service done is oil change, brake flush and sway bar link replacement , the last topic was my a/c/heating control was resetting itself while working and he out of the blue asked me to take a video of it. 6/ at the cashier I'm facing the service department supervisor and asked him why I was provided a different price over the phone and I got the lamest explanation" there is someone that does that and we are trying to find out who it is" My Conclusion: first and last time at Galpin motor ever. By the way Winn VW in woodland hills has a WAY better and honest service department, when my car is ready I get a text and a phone call and as soon as I get in my car at the dealer I receive a video file with the service performed on my car, so draw your own conclusions. This is not what we need today.

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