Customer Reviews of BMW of Mountain View
Leo and Shahram were great to work with!
byon 04/18/2024
I recently bought an X3 and my experience in working with Leonid Gortovnik and Shahram Fakhraie across the end-to-end deal process was superb. Leo attentively listened and productively executed on each step of the sales process (he was also sincerely patient when I kept missing the correct exits on our test drive! hah!). Shahram was articulate in explaining financing options and made it comfortable to make the right extended warranty decisions. There was also a sharp guy from the merchandise desk who was diligent with my requests to check for different sizes. Overall, I felt I was taken care of with professionalism, patience/efficiency wherever each was needed, and a sincere desire to get the deal done in a way that left me happy. Keep up the great work fellas!
Huge Thanks to Jason and Jay
byon 12/17/2023
I recently purchased a BMW i5 from BMW Mountain View. Jason was incredibly helpful in finding the vehicle with the specs I wanted, and even though it had just arrived at their lot, he prioritized its cleaning and preparation so I could take it home that night. Jay was also very helpful, ensuring a smooth process with the vehicle I was looking to trade in. Their attention to detail and hospitality was impressive, and they have certainly earned me as a repeat customer.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Wayne Chan and BMW
byon 12/16/2023
The whole team at Mountain View BMW is great, but I'd like to specifically give a shout out to Wayne who is responsive and organized and a delight to work with. He shares exactly what I need to know and keeps me well informed when my car is in for scheduled service. Thank you.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
very professional and helpful
byon 12/14/2023
the price is definitely higher than third party shops but it worth to pay extra for getting professional service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Ms.
byon 12/13/2023
My service manager, Branden Casey who is excellent, helped me schedule a service to replace a flat tire & realignment on a 2023 model, so tire I needed was relatively new.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service at Mountain View BMW
byon 12/08/2023
Overall, perfect experience. Justin was very helpful and suggested nice service tips.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great results
byon 12/08/2023
The service was up to the mark. They also sent a video later, talking about the service
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Repeat customer
byon 12/08/2023
I have been servicing my 2001 bmw at bmw of Mountain View in California for several years, and plan to continue to do. So. I like their staff as they are friendly and helpful. The quality of their work brings peace to the mind to continue depend on my 22+ year car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Amazing service
byon 12/07/2023
I brought my car to Mountain View BMW to get it serviced. They were so honest and helped me out so much. Kevin was very helpful and made the process so easy. Thank you Kevin and everyone else at Mountain View BMW!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
John Patterson
byon 12/06/2023
Easy and efficient
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service tech didn't return multiple requests for information
byon 12/01/2023
I brought my older BMW to BMW of Mountain View for recall service, which they did complete promptly and free of charge. My issue lies in that I asked a couple times in the preceding few days if I'd be getting a loaner car, so I can plan my day around it, since I am leaving in the middle of the workday to get the service done. I don't mind not getting a loaner car, it is a free service after all, I just needed to know to plan around it. I called three times to get a response and was told every time that my tech was busy and would call me back. He never called me back. I found it unprofessional.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best buying experience
byon 11/30/2023
I have bought a lot of cars and trucks over the years. Our sales person Dean was one of the best. He took his time explaining the car to me and he did all of the settings for me. Extremely pleasant to work with and was worth the 3 hour drive to the dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Frank Schalk
byon 11/30/2023
It was a good service experience. I was taken care of. It was a bit pricey for what I got though.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Happy Customer
byon 11/29/2023
Great experience with my first BMW purchase. Our salesman Jason was very knowledgeable and so easy to work with.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great experience at BMW of Mountain View
byon 11/24/2023
I had a fantastic experience working with Zari and the entire team at BMW Mountain View! I bought a new 2024 i5 M60 and Zari was easy to work with, always available, flexible and accommodating. The team was fair and not pushy through the process. Strongly recommend BMW of Mountain View.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Going To Gush About My New M3!
byon 11/23/2023
I know this review is long overdue, but I've been uber busy and just now able to sit down at my computer and tap one out. I recently leased a gorgeous 2023 BMW M3 which I had configured on the BMW website. When I was done designing my car, I sent the specs to my very good friend, Mr. Joe Wahler who is the leasing manager at BMW of Mountain View in Mountain View, CA. My brothers and I have known Joe for over 20 years, and all of us have leased vehicles from him in the past, so we consider him a family friend. Joe is a very competent, knowledgeable, friendly, and professional person, and also a really great guy! When Mr. Wahler received my configuration in April of 2023, he indicated to me that due to supply chain issues and parts availability, the car would not be ready until about November or December. I was not too happy about waiting for the car for so long, but I knew that it was beyond Joe's control, so I waited for him to contact me when the car was ready. Not too long after that, Joe contacted me stating that he was able to move up the delivery date to September or October and I was elated! So again I waited for delivery. About mid-August of 2023, Joe contacted me with great news that the car was finished and on its' way to me from Germany and would be at the dealership in a couple of weeks! I was absolutely overjoyed! Joe kept me informed on the status of the car, and finally at the end of August he contacted me to come in and take delivery of my beautiful M3! When I arrived at the dealership, Mr. Wahler has all the documentation ready so I wouldn't have to spend a ton of time waiting for the paperwork to be prepared. I signed on the dotted lines, and after a BMW "Genius" spent a little time showing me the features of the car. I was on my way shortly after that. I can't say enough about what a consummate professional Mr. Wahler is...he knows his stuff, is patient and experienced, and answered every question I threw at him with utmost certainty. He was very thorough and explained everything to me to my satisfaction! I can and most definitely will recommend BMW Of Mountain View to others, and I'll tell them to go see "Big Bad Joe"! LOL I live about 40 miles form the dealership and there is a BMW dealer much closer to my home, but I'll gladly drive the extra miles to do business with my friend Mr. Wahler and BMW Of Mountain View. They are a great bunch and the store is well run and efficient. They run a tight ship there. Thanks for reading this...Joe Jacobs
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent service for my new 2023 M3!
byon 11/23/2023
I just want to say how pleased I was with my recent experience at BMW Of Mountain View! I leased a beautiful 2023 M3 a few months ago and I brought it in for its' 1200 mile service. I was immediately greeted and attended to...I didn't have to wait for a greeter to approach me. I was then introduced to my service advisor, Justin Wyatt who was pleasant, cordial, and very professional! He prepared the paperwork promptly and he answered some questions I had with utmost knowledge and competence. He also brought in a BMW "Genius" named Mike Gesner who answered a few questions I had that Justin was not able to answer for me with all certainty. Both know what they are doing, and my experience was one that I give an A+ to! Within a couple of hours, my car was ready and I was on my way. Previous to the M3, I leased a Mercedes 2020 AMG C63 and even though the sales and service teams were up to my satisfaction, I just wasn't that crazy about the car to the point I was happy when I turned the car in at the end of the lease. Before the Benz, I leased a 2018 M3 from my good friend and great guy, Joe Wahler who is the leasing manager there. But more on him in another survey. I'm a definitely a BMW guy as Mercedes cars are "over-engineered" for my taste. I felt that that I needed a degree in automotive engineering to figure the car out. Not so with the M3, everything is much more straight forward and less complicated than the Benz. That's why I returned to Mountain View to lease another M3. Thank you for taking the time to read my review, and I strongly suggest that Mr. Wyatt, Gesner, and Wahler receive the accolades they deserve! I really love my M3, and I'm very happy with it! That car is a fire breathing beast, and I will lease another one when my current lease runs out in 2026, or I may opt to keep the one I have now...time will tell. Regards, Joe Jacobs
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Thank you for your assistance
byon 11/22/2023
Thank you for assisting us to place our order smoothly
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service
byon 11/20/2023
I always get great service on MBW.This time was not different.My adviser:7787 Hugo Cardenas.He was friendly and did a great job on update me with my car needs.I recommend this location service to my friends anytime.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2nd oil change service for BMW 330e
byon 11/19/2023
Always I feel good support and perfect maintenance for my vehicle.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Review
byon 11/16/2023
Experience was nice but not I came in out work to go turn in the car for a recoil fix enter office sat down with guy in front next to us was a Chinese guy or part of the race was very rude clearing his throat felt descriminate base on him doing that very loud making it obvios what he was hinting at .!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Good service
byon 11/14/2023
I brought my car in for regular brake and coolant services and the service advisor, Wayne, did a great job handling everything. The work was done on time and the vehicle was cleaned when returned to me. The whole process was efficient and convenient.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments