Honda of Downtown Los Angeles

Today 11:00 AM - 08:00 PM
Closed Now
Sunday
11:00 AM - 08:00 PM
Monday
09:00 AM - 09:00 PM
Tuesday
09:00 AM - 09:00 PM
Wednesday
09:00 AM - 09:00 PM
Thursday
09:00 AM - 09:00 PM
Friday
09:00 AM - 08:00 PM
Saturday
09:00 AM - 08:00 PM

Customer Reviews of Honda of Downtown Los Angeles

3.0
Overall Rating
(2)
Recommend: Yes (1) No (1)
Write a review: Sales | Service
sales Rating

Recommend

byWasiLeo152469on 08/09/2017

Tizeta went above and beyond to accommodate my needs in purchasing my vehicle, Excellent knowledge of vehicles. She was extremely easy to work with. She helped me get exactly what I was looking for a new car .i Would highly recommend her to anyone looking to purchase a new car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
98 Reviews
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service Rating

problem with a brand new HRV

byGilcarrillo10on 10/09/2017

I brought my car to Honda Downtown last Saturday and till now Monday afternoon I called 5 times and they didn't have any information about my car they are always promising you to call you back, no one called me back. What shall I do?

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
sales Rating

Recommend

byWasiLeo152469on 08/09/2017

Tizeta went above and beyond to accommodate my needs in purchasing my vehicle, Excellent knowledge of vehicles. She was extremely easy to work with. She helped me get exactly what I was looking for a new car .i Would highly recommend her to anyone looking to purchase a new car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Buyer Beware

byHannahBamHRvon 09/20/2016

Do not buy a car from here! As soon as they have your down payment and signature they ignore every follow up promise they made. Very very shady dealership, save your money and sanity by going anywhere else. I have been trying to get the second key to my new 2016 Honda HRV that was promised to be delivered to me later in the day that I bought it...never happened...the dealer David who sold me the car mysteriously disappeared and no one else will respond to my calls. I have been calling for almost a week 4-5 times a day. I finally went in to the dealer ship and they told me the manager would come talk to me. After 30 minutes I started asking the PRESENT employees for help and I was brushed off. The only time they would acknowledge me was to tell me to move out of the chair I was sitting in so another customer could have it. They seriously made me move 3 times. No David. No manager. No key. No follow up. No help. Do NOT trust this dealership!!!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Great Buying experience! Highly Recomended!

byRonniejon74on 09/18/2016

Went to at least 6 different honda dealership and got a great offer with 2 of them. Then i called honda downtown and spoke to A sales person name David Choi. This guy is awesome! I told him what I'm looking for and the deal i wanted and he asked me to come by and see him and he said that i won't be disappointed! The guy actually came to work on his day off just to meet us. He gave me the deal i cant resist! But, i didn't stop there and ask david if i can speak to his sales manager Mr. Dan Gene! Man, Dan is A great guy and so easy to talk to! He gave us even lower out the door price and gave us everything i wanted in the car more than i expected! Even the other honda sales manager cant compete with the price so We came home with 2017 The Accord EX-L! Mr. Dan Gene gave us his personal cell number just incase we run into some problem with the car! We will definitely come back to see these guys this November so we can get better deal again on the pilot we are planning on getting! I highly Recommend this dealership! They took really good care of us! 5 Stars!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

AVOID THIS DEALERSHIP

byestherjsuhon 09/08/2016

Please read this before purchasing your leased vehicle from this dealership: This dealership will try to charge you around $1,200 as an inspection fee; this fee is not listed on the leasing contract. The fee is there so they could make extra money off of you when you buy back your car. I got my "inspection" fee down to $600, which is still a lot of money. However, this dealership never gave me the diagnostic results of my car. I contacted the dealership regarding this issue, and no one's gotten back to me for a full week. I am convinced that they kept the $600 without even inspecting my vehicle. I also asked for a breakdown of the $600 I've spent, and they did not provide that to me. DO NOT pay the inspection fee!!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
sales Rating

Review for a purchase at Honda Downtown LA

byStanzero9on 06/13/2016

My buying experience at this dealership was a smooth and easy. My sales person Amy was on her A game the entire time, very professional and patient showing cars and leading through the car buying process. I'm happy Amy was our sales person. Other staff in the dealer were helpful and friendly. This is the place to come to get your new Honda.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Student Gets a Car

byedmundsdanon 03/21/2016

Norma and Sailyn were incredible! I got my Honda Civic EX-T over the March madness weekend for a great deal. From the beginning Norma was very sweet and personable. She did her best to meet all of my monetary needs. At a certain point she asked me, "If I get you the price and monthly that you want you'll leave with the car tonight?" to which i responded "Of course, why wouldn't I". Not long after that we were closing in on a great deal. As long as you know what you are talking about and you come into the dealership well informed, you will see that these people are being honest and straight forward with you. Norma even helped me get a great price for my new full coverage insurance from State Farm. Everything fell into place and I DROVE off in a sleek new car. Make sure when you ring the bell you go wild!! They love it!! Thanks Norma!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Happy costumer.

byKathy819on 03/14/2016

Finally got my dream car at an amazing deal! Norma and Andres where both amazing and great costumer service. Two thumbs up.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

[non-permissible content removed] - DO NOT DO BUSINESS

bynewcarbuyer54on 04/01/2015

I called initially with a budget in mind and explained that I had a very strict budget and was looking for a Honda Civic. Ashley over the phone assured me they could settle at that price. I went into the dealership to test drive the vehicle, and Nueman, a dealer, assured me we could do it at the set price. I went to test drive one more vehicle, then set a time to come back the next day. I came back, ready to buy the car and they backstabbed on the deal and tried to justify add ons and extra pricing, upping the price ALOT. They wasted two trips there for me and lied to me. I had to uber from up north to get there so it was a huge inconvenience. Please don't make the same mistake. I ended up going to Santa Monica Honda and they are ethical and honest, plus had a great price.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

1 Comments

service Rating

Service Department Review

byOdaliz_Rojason 03/13/2015

Marc in the service department was really great. Very much appreciated him providing answers to all my questions regarding the service being conducted.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

DO NOT BUY USED CARS HERE OR THEY WILL SCAM U

bydaskyzdalimiton 03/09/2015

WARNING: DO NOT BUY USED CARS HERE!!! I came here in October '14 because I was looking for a Certified pre-owned vehicle. I heard too many horror stories about dealerships selling lemons, so I did my research and found a 2008 Accord coupe that I liked. I met with a salesman, Neuman and told him about the car I saw on the website, listed under the pre-owned certified section. I asked him MULTIPLE times if the car was certified. He said yes, and even proceeded to show me a pamphlet of the 150+ point inspection that comes with each certified vehicle. When he brought the car around, it was making noises. I asked him about it, but he gave me a confused look saying "What noise?" I figured it wasn't a big deal because the car was certified. It was from 2008 so I thought the parts may be old but still good, since it MUST have passed the certification process. I took his word for it and went for a test drive. Then the negotiations followed and I drove away with my "new" car after 5 grueling hours at the dealership. Fast forward 4 months, my car's engine light comes on. It's time for the oil change, but the car starts making strange noises. I take it to the dealership and ask them to check out the noise. Surprise! It's a power steering pump issue and it will cost me $2000+ to fix it. What a fool I've been. Still, the car is certified and I was confident they would take care of it, because they never should have sold that vehicle if it didn't pass the certification process. WRONG. The guy who hands me the bill looks at me and tells me my car is NOT certified. I walk over to Neuman and ask him why my car is not certified. He doesn't know and says it should be, if that's what he had told me couple months back. He tells me to "check the paperwork because it should all be in the papers." I drive home and scramble through all the papers, and that's when it hits me. They never gave me any certification papers. I ask him why he had lied about the car being certified. He says he doesn't know and doesn't remember. So, this is my naivety. I should have had my guards up, regardless of how nice Neuman was toward the end of the night. I was more worried about financing and negotiating prices that I had took Neuman at his word, instead of asking for the proof. Maybe he decided to leave out the certification and they changed it after I left. Or maybe the car was never certified and Neuman had just lied about it to sell the car. Well, good job, Honda. You got me. I was naïve and you took advantage of it. Kudos. But here's my wrathful side. After waiting a week for a response, I informed Gladys at Honda of DTLA that if she doesn't respond before 5pm today, I would follow up with my own course of actions. So I will break it down for you. First, I'm going to leave bad reviews on ALL the internet dealership reviews. Second, I will fill out the Customer Satisfaction Survey and leave the proper reviews. Third, I will file a complaint with the Bureau of Automotive Repair. Fourth, I will follow up with a complaint to the State Attorney General. And LASTLY, I will contact every single Yelper on this page that has left a negative review. I will look into their situation and if it seems like they were screwed over just like I was (and was never compensated), I will ask them to repeat steps 1-4 with me, and make sure the State Attorney General hears about this dealership.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

2 Comments

service Rating

honda downtown

byEmilyDiazon 03/05/2015

The helpfulness of the manager n the lower ranks employees. They made you feel like your a family member. And that makes a lot of difference to me.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable

1 Comments

service Rating

Excellent Service by John Jacinto

byJae_W_Choion 03/04/2015

Service Director - John Jacinto did really excellent job for me at my last visit at Honda of Downtown Los Angeles. The only thing I dislike is I've been there third times with same problem and no one helped me out clearly except John.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Salesman is nice, but deal...not so much

byVEB66on 03/03/2015

I liked our sales representative, Ivan Ortiz, and one of the managers, Johnny Reynoso. They were very friendly and patient.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Loving Honda

byJulio_Lopez05on 02/27/2015

I love the why they took care of me especially the ceniyada she was really patient with and answer every question that I had. Also, I love the way she took care of me making sure that the payment I was looking for I got with the car that I wanted. Love how Johnny explained the contract to me and answer every question that I had.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

CR-V

byTopasioon 02/26/2015

Adviser Gerald Jones was very helpful and made me feel welcome. i expressed to him about my previous trip to dtla Honda and how i disliked the service i received. He said i was in the right hands and would take care of my vehicle. He let me know how long it would take to inspect my vehicle and his timing was precise.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Not Applicable
service Rating

Great Job!

byJGal1776on 02/19/2015

The work performed on my vehicle was exceptional. The vehicle is running smoothly. John and Emily were very helpful by advising me of the status of my vehicle and calling me as soon as my vehicle was ready. When I went to pick-up my vehicle, John helped me apply a coupon I brought in and was gracious in helping us despite the fact that I arrived very close to closing time.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

huh?

byseanpark79on 02/18/2015

Sales representative (Sergio) was very helpful. We asked him for many things and he was very friendly and answer all of my questions in very detail.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

owner

byEverardoon 02/18/2015

The sellers gave us a mini course of how to drive the car and all the benefits of buying a hybrid vehicle.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Great Customer Service

byMeganBowon 02/10/2015

Cenaida was extremely helpful from beginning to end. She kept me updated by text on the status of my car, and it truly made me feel valued and appreciated.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

This service department rocks!

byjeffkalineon 01/28/2015

The shop manager was super helpful, he answered all my questions and even helped me put a new battery in my key fob. You guys are great!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

about our dealership
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Languages Spoken (2)
English
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