Customer Reviews of Honda of Downtown Los Angeles
Best Lease deal
byon 10/25/2023
I have a credit score of 680 and Honda of Downtown was the only one that worked with my budget and when I said the 'only one' is because I visited around 10 other dealers like Kia, Hyundai, Mazda and, Of course, Honda dealerships. They were around 5 thousand above the MSRP and they didn't have anything to work with my CS and my budget. 5 Stars to Michael and Chris for taking their time to help me get my 2024 CRV EXL.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Classic Scumbag Pulling Out the Rug
byon 09/09/2023
Dealer had agreed to sell me an Accord Hybrid at an excellent price thanks to my company discount. We had agreed to a time to meet to sign the paperwork and to put down a deposit until the car had arrived from transit. As I'm getting ready to head over, I get a car from the dealership that the car had not only arrived earlier in the day, they sold it to someone else before I could even get over there. I get the sense of urgency and likely the fact that this other customer had agreed to pay more, but this was so stupid and short sighted. The 2024's are coming in soon and I'm sure you could have another Accord shipped to the dealership to meet this customer's demands. Instead, you decide to piss off a sure thing and ensure I will not only never return to this dealership again, but write a review to let people know how unprofessional these people are. So instead of 2 happy customers, you have 1. Doesn't take a genius to know this is bad business. I wasted an entire week speaking to this dealer and turning down other offers to purchase this car, and now my process essentially has to start over. If you love [non-permissible content removed], lying car dealers, look no further than the folks at Honda DTLA.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Awful service and questionable practices
byon 06/28/2023
As you read through this, keep in mind that I drive the car for Lyft, so it's an income generator. Day 1- Took my passport in for a computer related recall repair at 11am. Quoted as 2 hour fix. Day 2 - No word from dealership. Get a customer rep on phone. The recall repair won't be don't until day 3. Day 3- Pick up car. No acknowledgement of extended repair time or offer to improve my experience Day 4- Computer goes haywire and car runs poorly. (Car ran perfectly prior to initial visit). Take back to dealership. Repairs will be done by noon next day. Day 5- Noon next day comes and goes. I get a customer repo on the phone. The code reader is saying something is wrong with fuel pump. It's a separate issue from the recall (their words, not mine), and that the part needs to be ordered. Repairs will be done by Friday (I'm laughing at their estimates at this point). This [non-permissible content removed] will cost me over $1k in lost Lyft wages. No offer for a loaner. The customer service nice but no helpful at all. It's obvious they are only interested in getting you off of the phone and not fixing the situation. TL;DR Honda screwed up. Honda of Downtown Los Angeles screwed up. I got screwed by both.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Car maintenance
byon 07/20/2021
Very professional and excellent service everytime
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Huge inventory, great service ESPECIALLY Karollos!
byon 06/01/2021
We had searched differed Honda dealership from San Diego to Hermosa that’s going to work with our budget for a leased red civic. Most of the locations we called were way over our budget and at 5PM we were ready to give up and head home to SD. Told my husband to check out one last location which was LAX. We got there passed 6:30PM and Karollos was amazing from step one, welcoming us, up to a point of finding a way to make it happen. He was warm, not your usual pushy sales guy. Just very accommodating. In the end, he made it happen for us. Highly recommend to check this location out and ask to speak with Karollos for assistance coz he’ll be sure to take care of you from start to finish with such high service. Thanks again!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Diana
byon 04/07/2021
Fast, quick and easy!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Professional Service...
byon 03/26/2021
Friendly, Courteous and Professional..... Always Considerate of your appt time..... In and Out .... Proud to be part of the Honda Family !!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Honda review
byon 02/20/2021
Jacqueline Aguilar is a very good and respectful dealer.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2019 Accord LX
byon 01/09/2021
Met up with Jesus who does internet sales @ DTLA Honda. Great attitude off the bat and was patient with me and my family through the process.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Best Customer Service
byon 12/25/2020
Best customer service. I can always trust Honda in downtown w/my car needs. Israel has been so helpful and informative during this time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Honda Accord 2020
byon 12/22/2020
I’ve been at Honda for 3+ years and leased my first car with them which turned into me buying a new accord with them. maintenance has never been an issue with them or me. I always get my oil changed and make sure I take good care of my car. I’ve had my accord for about four and a half months now and barely have 3,000 miles on it and use it when only necessary due to Covid making travel limited. Anywho, the stitching on the glove compartment between the driving seat and passenger seat is begging to rip? The stitching is beginning to come off. I called and the representative said that’s called wear and tear and they can’t do nothing ... which I get but I find it insane that a brand new and gently used car is begging to tear. I even asked if they can help but they said their inspectors would look and tell me how much a new one is. I’m still not sure how I want to proceed.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Dealership
byon 12/10/2020
No complaints. Was easy and safe
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great car buying experience
byon 11/30/2020
Overall, this dealership and my salesperson, Andy, provided a great experience. The sale was completed with minimal pressure and the dealership and its staff were communicative and great to work with. The dealership was also very transparent about what they could, or could not do and were easy to communicate with during the car buying process. Overall, I would recommend this dealership to others and would consider returning here for a subsequent purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Service
byon 10/06/2020
Thank for Honda service team. I didn’t have enough time to wait for service. It was a bit late time to do service but they accepted and did it.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Honda DTLA service
byon 08/27/2020
Great, friendly, expedited customer service. Excellent!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Dangerous Mistakes During Routine Maintenance
byon 08/24/2020
Took my 2015 Civic in for an oil/filter change, tire rotation, brake fluid change and fuel system cleaner. Honda came and picked and dropped off my car to and from my residence in a timely manner. However, the next day when I was driving my car around town it was not performing as usual (it was running very rough). Then, all of the fuel sensor lights started coming on along with the check engine light. I pulled into a gas station to call Honda up and ask what could possibly be happening to my car. (I should mention that in the middle of all of this I was in the process of packing up my stuff to move out of state so I had zero time for extra maintenance issues.) They told me to bring it back in and that they would give me loaner car to take home (I expressed to them over the phone that I did not have time to wait around for them to figure out what they had messed up). I then drove back to DTLA Honda, expressed again that I had no time to wait around for them to figure out the issue. They said they had no loaner car for me and that it would not take any longer than a 1/2 hour. It ended up taking them an hour and a half. They told me that someone had not finished the job correctly and forgotten some end steps which is what caused all of the error codes and was also causing the car to run badly. I asked for a refund of the fuel system cleaner and they said they would help me out. (It has now been about a month - I have called numerous times to remind them that they need to refund me - and I have yet to see any refund) A few days after they fixed their bungled job, I remembered that I needed to check the oil level (I always check this after its been serviced just in case and I was about to drive the car over 2,000 miles) and when I opened the hood there was a can of battery cleaner that a technician had left under the hood. The can says right on it that it is extremely sensitive to heat and not to leave it anywhere near combustion or heat. By the way, I live in LA and this was during a heat wave. The sheer amount of negligence and the lack of oversight was so extremely dangerous in this specific instance. And Honda's lack of concern about how dangerous this was for me and the fact that they still haven't checked back in with me or issued a refund speaks volumes about how they are only concerned with taking your money and nothing else. Their procedures are downright dangerous.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Dtla Honda provided excellent service!
byon 08/16/2020
yonathan gave me outstanding service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Always satisfied
byon 05/27/2020
Job finished faster than expected. Honda Team always looking out for me. Can't beat the location as well. Beautiful park across the street!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great and Safe Place to buy a Honda!
byon 04/28/2020
the DTLA Honda team was great! Lindsey, Jerry and Andy provided excellent service and took extraordinary measures to help ensure that my visit was safe (car was purchasing during the COVID-19 outbreak). I would definitely recommend this dealer and I will consider DTLA Honda for my next honda purchase!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Maintenance review
byon 03/20/2020
They did an amazing job at fixing the car the same day! I went in without an appointment and still got taken care of!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Got the job done
byon 02/27/2020
My visit went smoothly, I had all my questions answered and the employees were polite. However the employees were too insistent on me leaving a review and kept spamming me with calls and emails after my visit.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
From New and Used Sales to Parts and Service, Honda of Downtown Los Angeles Aims to Provide a Truly Stellar Automotive Experience. There are numerous reasons why drivers choose Honda of Downtown Los Angeles. Proudly serving Los Angeles, Gardenia, Culver City and Santa Monica, our teams of sales advisors, service technicians and financing experts are trained with one focus in mind: addressing each of your needs with the utmost respect, care and attention to detail.
Committed to Our Customers
That means you can expect to learn all of the features of the specific new Civic, Accord, CR-V, Fit or HR-V you're interested in. In the market for a used car? Our team will be happy to fill you in on each of the reliable options in our inventory including our lifetime warranty. And when the time comes for you to drive home your next car, our auto finance team is standing by with solutions to fit your individual needs.
780 W. Martin Luther King Jr Blvd Los Angeles, CA
1 Comments