Beverly Hills BMW
Customer Reviews of Beverly Hills BMW
DIRECTOR - Gabriel Rincon
byon 01/12/2017
BMW Beverly Hills always provides 5 star service. The facility gives you the entire BMW owner experience, beautiful and state of the art facility. I would not take my BMW anywhere else but here. My Service Manager Jeff Baker is very detailed and always extremely professional and responsive. I’m actually looking forward to my next visit to the Service/Lounge. Best Regards, GR
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Legal Assistant
byon 01/06/2017
I was pleasantly surprised at how quickly my problem was expedited. Ms. Alicia was very helpful and considerate. I have no problem recommending a friend or anyone else to visit this particular dealership. Respectfully submitted, Shaji Yusuf Ali
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Beverly Hills BMW
byon 12/23/2016
My Service contact Jeff Baker was courteous and knowledgeable. He did what he said that he was gong to do and helped me to get in and out painlessly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Beverly Hills Service Is Tops
byon 11/22/2016
My experience at Beverly Hills BMW was top notch. Both Dung Trinh and Iggy preformed top notch taking timely and good care of my service needs on my 1-series 135is. Outstanding service professionals, both of them set the standard for how all services pros should perform. Five star perforamance for Beverly Hills Service and for Dung and Iggy too!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service on BMW 3 series
byon 09/14/2016
Service on day was excellent. There was confusion however from the secretary that booked my appointment a week earlier as to the fact that I should have received a loner car while mine was being fixed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
BMW 2 Series service
byon 09/13/2016
Initial oil change but as always treated quickly and with respect.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Check Engine Service Light
byon 09/09/2016
Everything was Exemplary from the drop off and loaner car to the return...Went off without a hitch.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Beverly Hill BMW 750LI
byon 09/07/2016
I had a very disappointing experience this time with my service appointment at Beverly Hills BMW for my 750LI (we have leased cars there for well over 15 years) . When I arrived for the appointment, I was told that my service advisor was out sick and that Ray would handle my car. It took a ridiculously long time to get him to take the car and for me to get the loaner and get out. He told me the car should be ready by the afternoon and that he'd call me. When I hadn't received a call by close to 5:00 pm, I called and left a voicemail for him. He did not return my call. The next morning, when I still hadn't heard from him, I called back several times -every time getting his voicemail and leaving messages. Again, No response. One time the girl picking up the phone said she saw him at his desk and walked over to tell him i was on the line, and STILL it went to voicemail!!! When I explained to the operator at the service desk that I just needed to know if my car was ready and if someone could please tell me so, they couldn't and kept putting me on hold for ridiculously long periods of time. FINALLY, a service advisor named Jay (to whom they mistakenly connected me) got on the phone. He said he'd help me out. I told him i just needed to know if my car was ready (as it should have been). He put me on hold and got back and said NO, it wasn't ready!!! I said, well what is the problem - another 5 or more minutes on hold, while he found out that my car was mixed up with someone else's and it WAS ready.I spent the whole morning just trying to find out if my car was ready. I came and got it in the afternoon. By the way, it is still bucking and driving poorly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Awesome!
byon 09/05/2016
Quick, correctly done and a friendly staff makes for a pleasant experience. That is why I always choose Beverl Hills BMW service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
A fantastic experience
byon 08/26/2016
Alicia Brooks, a service advisor, handled my issue with incredible professionalism and speed. I have never experienced such amazing service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Repair service sucks
byon 08/05/2016
Extremely impersonal experience resulting in poor service and overlooked service requests. Made a 7:45am appt. but that didn't make any difference in when I was helped. Had to stand around until the right guy suddenly freed himself up. Set up a basic tune up and alignment and was told it would be done by EOD. Never got a call from my rep to confirm if/when done, so had to drive over before they closed, only to find out my car wasn't done. Finally got my vehicle the next morning, and as I'm driving away, realize they did not install the missing lug nut in my wheel (nut still sitting in my cup holder). The place is clean and easy to access. But the poor quality service and lack of attention to detail means I'll never go back.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Good!! Fast!! Excellent service!!
byon 07/27/2016
I been try many different place bmw service But i can tell here is one of best service!! Thank you~
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service Representative at Beverly Hills BMW!
byon 07/25/2016
Jay Liogorra of Beverly Hills BMW was assigned to assess my car when I brought by BMW 128ic into the dealership for "Service Engine Soon" and "Loose Gas Cap" warning lights showing up. Jay immediately noted that there might be a connection between the two warning lights, and the dealership was able to fix my car in one day. And, I got a pleasant surprise when I picked up the car - Jay did some research on emission warranties on my car and discovered part of my repairs were covered by an emissions warranty. Jay has by far been the best service representative that I've had Beverly Hills BMW and I've been a BMW owner for a number of years.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Bad service
byon 07/24/2016
They didn't fix the problem Lorry the manager didn't care and even handed me back the wrong paper work for my car. I took my car to southbay BMW and the mechanics got in the car with me and I drove the car and he found the problem and he fixed it. But Bh BMW did not provide that type of service what a shame!! I will not return to Bh BMW for service or the purchase of my next BMW
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Engine light check
byon 07/15/2016
Pleasant staff and timely service. They were helpful in having my car's needs met.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Amazing service as always!!
byon 07/13/2016
William Rodriguez is an excellent service manager!! He's extremely helpful, always responsive and goes above and beyond to make sure my experience is the best it could possibly be.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service and personality!
byon 07/07/2016
Professional, courteous, and just plain awesome. BMW Beverly Hills makes it easy to schedule maintenance and has you in and out quickly. I love my car and the team at BMW.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Horrible service department customer service
byon 07/05/2016
I took my car in for routine maintenance and to look into an issue with the A/C. I was informed by my service advisor that the A/C issue was due to a previous accident of which the body shop had not fully fixed the issue. He insisted that I have the service department perform the repairs as the body shop would "only cause further issues." At his advice, I trusted that this would be dealt with in a timely and professional manner. It was anything but. My insurance company and I requested an estimate several times only to be ignored as this was needed for insurance to give the go-ahead to proceed with repairs. What should have been a 2-3 day ordeal ended up lasting 20 days, thus exceeding the total number of days for the rental car on this claim. The original body shop stepped up and agreed to pay for three of those days. All the service department did was place blame and not accept responsibility for their delays, even though they are well-documented by my insurance company. I am now stuck with a $650 car rental bill that they refuse to cover. This is by far the worst customer service experience I have ever encountered. It is now 3 frustrating months later and the service department continues to place blame on everybody but themselves. Even my insurance company is appalled at how they have handled this. Both BMW and Beverly Hills BMW has lost a customer.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
2 Comments
Great Service and Workers are so friendly...
byon 07/01/2016
My vehicle was done after work hours of shuttle service but, Mr Arnold Service Manager came to pick me up from my work. He didn't have to but he did.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service for year check
byon 06/30/2016
Service was great. The rep was very friendly. Went to lunch. Called I was coming for the car on time and it was ready.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Good
byon 06/30/2016
Good good... Everything was perfect, customer service , car service . I defenetly recommend to other people to use this Bmw services. Thank you very much
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments