Larry H. Miller Toyota Corona

by Neringute on 06/20/2015

Excellent service. No hard sales or pushing. Entire team was the best. Jeremy the salesman and the financing guy were both great. I strongly recommend.

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by Tomaja on 05/22/2015

Todd Burns was a wonderful and very helpful (Internet salesman), he got me a reasonable trade in amount on old 99 ford windstar, which I used as partial down payment on a preowned Toyata Sienna. Overall, I got a great deal on the price and interest rates with the help of Joe Said in financing. Great customer service here at Larry H Miller Toyata of corona. This is my second purchase here at this location formally known as Quality Toyata. Thanks again!

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by castillo759 on 05/15/2015

The sales person was very helpful. My parents don't speak a lot of English, so it was great that he spoke Spanish and explained the process to them. He was very nice and professional. He talked about his family, his daughter and even showed us pictures. It was like we knew him forever.

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by Ctralala on 05/15/2015

I am absolutely thrilled with my new prius and excellent service I recieved at Larry H Miller! Jeremy really took care of me. Not only did he seem to know everything about the car, but he patiently explained each part of the leasing process. They made me a great deal. They have earned a loyal customer in me. Thank you Jeremy , you rock!

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by rdjsh1018 on 05/10/2015

I would like to commend Larry H. Miller Toyota for their outstanding customer service. All staff were very respectable and made my truck shopping experience great. I left with a 2015 Toyota Tacoma and am very pleased I was able to give my business to them. They have earned a customer for life!

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by Cyn_92 on 04/27/2015

They were really helpful to showing me different cars to the financial process and they gave me a great price for a better car.

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by als125 on 04/24/2015

I'm very pleased with my experience at Larry H Miller Toyota Corona. Everyone - from our Salesman Don to the Finance team - was incredibly helpful and made sure our visit was awesome. Don was very knowledgeable about the cars we looked at, and the team made the process very efficient and answered all our questions. They all went out of their way to make sure we were happy, and it was the best car buying experience I've ever had. I will definitely be back in the future as well as sending my friends and family over as well. Thank you!!

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by rgraine on 04/22/2015

We had an most excellent experience purchasing the car we wanted (a 2015 Prius). You made an extra effort to obtain the car we were looking for even though it required extra effort on your part. All phases of the purchase and our time interacting with personal at the dealership left a most pleasant feeling with regards to the Larry H Miller Toyota dealership

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by vineca on 04/07/2015

This dealership is one of the most disappointing customer service experiences I have ever endured. It began with a phone call with a sales representative, and ended with a phone call to a general manager. I have never left a business so disgusted by the manner at which my husband and I were treated. Our experience began with a listing for a car that we found on cars.com that illustrated a new listing. My husband called the sales department (Don Davis) and spoke to a representative that illustrated the car was sold. After a review of the car fax, it became hard to believe that the car was bought the day prior and had already sold. So he called back and asked to speak with someone else, who went out of their way and located the vehicle. We drove forty- five miles to the dealership and the experience was very professional. The sales rep who we spoke to earlier on that day prepared another sales rep to assist us (Hector Zarate). We took it for a test drive and then proceeded to sit down to talk about numbers (Frank Davilla). We had full intention of purchasing THAT car that night. Upon the discussion of numbers it came to our attention that there had been a misprint on the website we originally found. So they were not interested in any further negotiations since they had decided to honor the misprinted price (this misprint was not our fault, it was a clerical error). After careful review of the vehicle, there was substantial damage to the car that required extensive repair. After the discussion of the misprinted price they agreed to honor the price and repair the damages. However, after further discussion with the reps manager they said they could only repair the minor damages. So we instructed him that we would think about it and re-inspect the car. After the re-inspection, we came back agreed one again to this new agreement. However, once again the agreement changed. The rep told us that they had decided not to fix anything. At this point, we asked to speak with the manager. He wouldn’t even come and speak to us; we had to go to him. As we entered his office, he sat in his chair with a very smug look on his face (Kevin Pham, Sales Manager). He was the MOST unprofessional individual I have ever encountered. He was extremely rude and obscene to me and my husband. He pretty much told us that he didn’t need us to buy the vehicle and that we could buy the car or get out of his office. He had absolutely no interest on providing us any customer service; he made us feel like we were the inconvenience. The misprint price advertisement was held against us through the duration of our experience, when this had absolutely nothing to do with us. It is a normal circumstance to go into a car dealership and negotiate a car price. However, they had absolutely no interest in negotiating with us. They figured they were doing a favor for us already. The entire time I was in the dealership I felt as though we were the problem. We left the dealership that night and expressed that we could sleep on the deal and get back to them. A day in half later we called them back and said that we were ready to purchase the vehicle and we going to the bank to get the check but to our dismay they changed the price again on the advertisement and our no longer honor the price from a day in half ago. My husband requested to speak with the manager (Kevin Pham) from that night and he refused to speak to him. So my husband located the phone number of the general manager (Joe Ehlert) and spoke with him at great lengths. My husband expressed his concerns and told him that he was still interested in the car if they could honor that original price. Unfortunately, he did not respond back to us in regards to this deal as he said he would. Both my husband and I have been in the customer service industry for a number of years. Both of us could not believe that we were treated so poorly. If it was not for the particularity of what we were looking for in a vehicle we would not have taken a second look at this dealership. If the president of this business had the knowledge of how his business was treating his patrons, he would probably roll over in his grave. These types of businesses thrive of their customer service scores and this is where the disbelief came from. I purchased many vehicles over the years and have never been so mistreated in my life. There is absolute no reason why any individual should be treated like this. I have received better customer service at an IN N OUT burger joint than here. I strongly advise anyone not to purchase a vehicle here. We made several attempts to allow these representatives to rectify this awful situation; however, they had no interest to alter our perception of this business.

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by Maestrachula on 03/22/2015

The best they were awesome!!! By far the coolest easiest experience ever and enjoyed it so much will only go back there to buy another car :))) A++

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by shebasmom13 on 03/20/2015

I inquired about a used 2013 silver Corolla online and with in minutes I had a response from Mike Lee. He made me a short video about the vehicle for me he was very helpful in the video about the car. A few days went by and I changed my mind about the used Corolla and decided on a new 2015 blue Corolla. Which I test drove and fell in love with immediately and decided on leasing it for 3 years instead of purchasing it. My finance person Scott Roberts was very helpful in all ways possibly during the paper work process. I cant wait to get my next Toyota in 3 years from this dealership.

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by Trundlewheel on 02/27/2015

Great service, they really took the time and got me a good deal

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by wshuang79 on 02/22/2015

So far this is the best experience for purchasing the car in my life. No bargins, no games, no cheating on the price. The LMH gave me the best quote from the internet compare to other dealers. They make nice service and fully respect for customers. Thank you for the sales Van Chen, and Jeremy. I would introduce my friends to purchase the cars here.

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by Roderick1121 on 02/02/2015

I Love LHM Toyota, I had a very good experience with all sales people, they're great and very professional. I recommend everybody to have the same experience that I had. Go and buy from LHM Toyota and you will be completely satisfied. LHM Toyota is the Best!!! .

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