Cerritos Chrysler Dodge Jeep Ram

by sbaden on 08/14/2018

This is our second lease with Cerritos Chrysler Jeep. We weren't particularly pleased with the first deal but the dealership was persistent in calling and emailing us for a second lease. They assured us that they would get us an amazing deal. We only had 2 months left on our current lease and were led to believe that the remaining 2 months was not an issue and that they would get us into a new lease with no early termination fees. Why else would they be so anxious to get us in with 2 months left right? We figured we would give them another chance. We made it very clear that we had extensive over-mileage on our vehicle and that we were thinking of purchasing it instead of turning it in. They insisted that it wouldn't be a problem and that they would use incentives by Jeep and repeat customer incentives to get rid of all that. We made it very clear again while at the dealership that it was a stipulation of the deal that our over-mileage costs be wiped out or worked into the next lease. We were led to believe that this was the case all through the negotiations. Instead they did a bait and switch. Instead of getting the deal we thought we were getting we got a bill in the mail from Chrysler Financial not only for the over-mileage but for the early termination of the lease and associated fees. When we tried to remedy these issues with the sales team that worked the deal with us (Jack Ameen, Trent Hoffman, Russ Collins and Kevin Knutsen) at the dealership we were blown-off and given the run-around and rhetoric. Not once have they tried to find resolution in any of this. They don't care about repeat customers. They don't care that they lost us as customers. They don't care that we walked away feeling deceived. No good faith effort to find compromise. I hate leaving a dealership only to feel like I've been deceived, and taken advantage of. We will never do business with them again.

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by Luiso1512 on 02/10/2017

I buy a jeep with the help of Derrell Williams and it was a really good service and I do recommend it

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by pattia1 on 02/08/2013

This past week, I found myself at the Cerritos Dodge dealer 4 times, and each time I walked away with a new car for a different family member. If it was not for Diego F., I may not have found such good deals, or received such good service, that it had me going back several more times. I highly recommend this location, and speaking with Diego personally, he will help you find exactly what you are looking for. Diego is very attentive, and asks lots of questions to be sure you walk away knowing you got a great deal on a car, and it suits all your needs. I give this place a 5 star rating, because I can not give it anything higher. - Felipe Alcala

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by pattia1 on 01/30/2013

If you are looking for a new car go see Diego F. he will do his best to get you into the car you are looking for. Many thanks to Diego for spending so much time with us on Sunday to go over all the features our new car has and for getting us the best price possible. You're the best. Hope to see you on our first oil change visit.

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by billm56 on 11/27/2012

Buying a car here was the most painless experience we ever had. We were in/out of there in less than three hours! We went in just to "look" and drove away in our new Compass. The staff had a great attitude and were willing to make a deal...

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by dantep on 04/25/2012

On 4/20/12 I went to Cerritos Dodge/Jeep with the intention of purchasing a new vehicle a Chrysler 200 S Stock # 9219011 which they had on their sister lot at Browning Dodge/Chrysler in Norco, CA. I had been in correspondence with Brett Gringhaus one of the sales reps there. On Monday 4/16/12 I informed Brett that HB Chrysler had this particular vehicle with the exact same options for only $21000 (Price includes dealer discount and $3500 Chrysler rebate) I sent him the link and asked him if they would match the price. Brett wrote back “Yes, we will match that advertised price then. When can you come down?” So I arrived at the dealership on Friday 4/20/12 and was met by another sales rep “Sean” that informed me Brett was not there. I commented that this was very unprofessional to have me come down to the dealership if he was not there. Suddenly a young sales rep comes out and says hello I am Brett. We arranged to have our current vehicle appraised for trade in value (Kelly Blue Book trade value on that day was $7992), I was offered $6300 in trade. I was told that my car and another $1000 down would get me the car with a payment of 457 for 72mos. They factored my payoff as $4800 (It was much lower) That is $1500 for my trade + $1000cash = $2500 They said they were getting me a finance rate of 11.9% and factoring in my county tax rate of 7.75 this would put the vehicle price in the $23250-$23275 range nowhere near the $21000 price at HB Jeep that they said they would match and that their own policy says they will match or give me $5000 http://www.cerritosdodge.com/5000offer.htm?tcdkwid=9960126&tcdcmpid=5168&tcdadid=11048367883 The actions and dealings of this dealership would appear to be that of a bait and switch tactic and flat out lying to the consumer just to get them into the door. They try and confuse the consumer with numbers, luckily I am very numbers oriented and they could not doubletalk their way around the truth that their numbers did not add up. I used several different auto loan amortization spread sheets before I went in and then again after I left to verify their numbers after the fact. For most buying a car is a big decision and they should have confidence that not only are the automotive dealerships being honest but are also involved in fair business practices. Needless to say after we left Cerritos Dodge/Chrysler/Jeep we headed right over to HB Chryslers where we were sold our new Chrysler 200 S at the advertised price of $21000. I have yet to recieve my $5000 compensation for not meeting competitors pricing.

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