Ken Grody Ford Buena Park
Customer Reviews of Ken Grody Ford Buena Park
Car purchase
byon 04/30/2024
Ken Grody Ford makes it easy to get through paperwork to purchase a car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Car purchase
byon 04/30/2024
Ken Grody Ford makes it easy to get through paperwork to purchase a car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Ken Grody Ford Buena Park
byon 02/27/2024
Shout out to Channa sales manager Danny Marquez sales representative Anthony Raymundo in finances and Luis Ramirez in maintenance.Just got my second ford Channa and his team worked great together by the time I walked out I knew everything about my new car these boys took such good care of me excellent very professional service five stars this was more like family.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Purchased an Audi3 from Ken Grody Ford in Buena Park
byon 02/26/2024
We had a great experience buying my first car in California, asked for a Spanish-speaker and was fortunate to be assisted by Luis González, he’s a star! We were in the lot February 7, and purchased the car the following day, 2/8.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
New car purchase
byon 02/10/2024
Purchased new vehicle at at Ken Groudy in Orange County. Excellent customer service! Everyone that assisted me was super helpful and friendly especially Ole and Stephanie! Would definitely recommend Ken Groudy Ford.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Extra Care
byon 01/18/2024
Needed a Bronco quickly for my son’s Christmas present and they went the extra mile to make sure we got what we wanted and my son is beyond happy. Thank you Grody Ford.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Eh
byon 01/09/2024
-this was our 9th truck bought from this dealer -ended up with an unwanted service plan even though we refused it appeared later & KG had no response -missing the last fleet sales person we had dealt with he was awesome
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Ford Bronco Raptor
byon 12/19/2023
The team was very helpful and accommodating. They had the best selection of vehicles so we could view, test drive and immediately buy exactly what we wanted. The process was easy and the team great to work with.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Sales team
byon 11/30/2023
Salesman was friendly and helpful he didn’t try to push extra add-ons to the sale this would’ve been a dealbreaker if it would of happened. The Manager didn’t want to work with me on my offer the first day I was there looking at the truck but because Armando and Jesus did a great job I went back the next day after my offer was made possible.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent Service
byon 10/31/2023
Very happy with the process of my purchase and a great group of guys that made it easy and painless.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Best of the Best !
byon 10/22/2023
I've purchased several cars in my lifetime and have dealt with various Ford dealerships, including those in Orange and Cerritos, but I have to say that no one does it quite like Ford of Buena Park. This dealership exceeded my expectations in every way, making it a true standout in the automotive world. First and foremost, the facility is immaculate, well-lit, and boasts an impressive array of showroom models. The extensive inventory is a dream for any car enthusiast, and the customer service is top-notch. However, what truly sets Ken Grody Ford in Buena Park apart are the dedicated professionals who work there, especially my outstanding sales representative, Armando Hurtado. Armando elevated the car-buying experience to a whole new level. He exudes professionalism, possesses an extensive knowledge of the vehicles, and goes above and beyond to ensure you get exactly what you want, tailored to your preferences. The most impressive aspect is that Armando and the entire team at Ken Grody Ford Buena Park keep their promises, something that has become increasingly rare in the dealership world. Every commitment they made, and believe me, there were many, was fulfilled. I decided to custom order a 2023 Ford Bronco Badlands Sasquatch with the Lux package, and Ken Grody Ford delivered above and beyond. Every detail and feature I desired was meticulously included, and they even took care of installing all the aftermarket additions I wanted. These guys are true experts at what they do, and their dedication to customer satisfaction is evident in every step of the process. I also want to give a shout-out to Eddie in the finance department. He's a gem of a finance guy - straightforward, honest, and incredibly professional. It's refreshing to find someone in finance who genuinely cares about your best interests. In summary, I wholeheartedly recommend Ken Grody Ford in Buena Park to everyone in search of an honest, reliable, and truly exceptional car-buying experience. These folks are a fantastic team that not only meets but exceeds their promises. Thank you, Ken Grody Ford, Armando, Eddie, and the whole crew for making my car-buying journey a memorable and satisfying one.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Ken Grody Ford - Maverick
byon 10/14/2023
I had a great experience at Ken Grody Ford in Buena Park. They were super helpful from the time I ordered the car to the day I drove it off the lot-and then some.!! Being a first time car buyer, I had SO many questions. Emanuel and everyone else on the team were so patient and kept me up-to-date throughout the whole process. 10 out of 10!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Buyer?
byon 09/07/2023
It was smooth and extremely comforting, as a life long ford owner it was good to be put in the capable hands of 2 other like minded individuals who have been in the ford family not only professionally but at their own homes as well, luis in sales knew his stuff and worked with me every step of the way to make something work from the bad situation i was put in, just one of the many reasons i love ford, and not only ford but ken grody ford
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great customer service
byon 09/05/2023
Excellent customer service always, they always take the time to make sure everything is correct.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great buying experience
byon 08/17/2023
Easy from the moment I walked into the dealership
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Fantastic truck buying experience!
byon 08/17/2023
Ken Grody Ford not only had the perfect truck already built for us, they made the buying process smooth and easy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Easy purchase, the way car shopping should be done!
byon 08/14/2023
Recently purchased (5) Super Duty trucks from Ken Grody Ford in Buena Park. Worked with Austin in fleet sales who made the process incredibly easy and time efficient. all vehicles were in stock and ready when promised. looking forward to our next purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Ken Grody Ford Buena Park
byon 08/14/2023
The sales and finance departments was very polite and helpful.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Honest and Fair
byon 04/15/2023
Wonderful experience in purchasing 3 new trucks for my business from Dean and Austin. I would highly recommend the fleet department if you’re in the market for a commercial vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great job
byon 04/15/2023
Ken Grody delivered. Thanks for the good work!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Servicing
byon 04/03/2023
Truck has 18,000 on it under warranty. Made an appointment to drop off truck on a Tuesday. Truck wasn’t looked at until Friday and Saturday. Called and left 4 messages during the week long service and never got a call back to advise status on vehicle. 1 week from drop off service department told me the technician called in sick the last 2 days. I said forget the work I’ll drive the truck as is. All of the sudden someone attended to the work at truck was ready. The next day same electrical error occurred. Pretty sure my truck sat for a full week at the dealer to not have a thing done to it.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service Visit
byon 04/03/2023
Tim in service was very attentive to my problem and my time in resolving my issue.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
