Customer Reviews of AutoNation Toyota Buena Park
Coming Back for Setvice!
byon 01/04/2024
The Service department was very knowledgeable my car and the items needed for service. My advisor was really friendly and helpful! Recommend to bring your vehicle to Buena Park.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Not so helpful service advisor
byon 12/12/2023
I had an appointment and called prior to arrival at dealership and confirmed my oil change warranty still valid. At the end of service during payment the advisor tried to charge me oil change and pretended he did not know it. After I questioned the charges, he retracted and blamed me for not telling him in advance my warranty. I have taken this car for oil change at this dealership so many times and not even once they try to charge me oil change because they know the status of my car warranty based on info they have.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
As a female driver
byon 12/11/2023
On Saturday, December 9, 2023, I took my vehice to Toyota Autonation Buena Park for a service appointment due to the dashboard stating " maintenance needed contact dealer". I get there and was helped by Eric Martinez who stated "You need an EFI in order to prevent rust" which after he was done explaining to me I still didn't understand what an EFI was but I agreed to because his words were "You need an EFI". I agreed and asked about the oil change on my vehicle. His response "You do not need one until 10k which it was odd to me but his the expert. To make a long short beware of added services an alignment was done without my consent and I was not informed about it until I paid and before he gave me my receipt. Also, Eric added a fragance free service leaving my car smelling like raid. Prior to agreeing to the EFI, I asked Eric how long was the service going to take? His response was "about three hours because the techinician needs to drain the fluids". I was surprise it was going to take that long but I was already and I so regret telling him "no" because I had my children with me and after 3.5 hours because I still had to wait another 20 min to get my paperwork I was ready to go. That's the reason when he mentioned the alignment before giving me the receipt I had no response to him because I was so disgusted with his scam and he clearly took advantage of me as a female. I drove about 45min from Los Angeles thinking if I go outside my area I will not be taken advantage but I was completely wrong.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
VERY VERY DISAPPOINTING
byon 12/10/2023
DISCLAIMER - I AM NOT DOING THIS TO WIN $100 OR FREE GAS. PLEASE KEEP IT TO YOURSELF. I went to Toyota - Buena Park for just Synthetic Oil change for my Toyota Prius. They did Multi Point Inspection and said that Front and Rear Brake pads are worn out and need replacement (which means they opened the tire area). They did Oil change and everything was good until next day.... I was driving and TPMS light Engine came up. I checked TIRE pressure and it was 47. Right one is 35. I lowered it down. I went back to Toyota and they said it is NOT their fault and he sent his mechanic to test drive the car whether is was shaking or not. Mechanic tried to reset the TPMS light as well as filled the Air pressure too. When I came back they said everything looks good expect the TPMS light on. I told them to do Diagnostic and check which Tire has the faulty TPMS- SERVICE AGENT VERY CLEVERLY REFUSED TO DO IT AND BLAMED IT ON WALMART. He said that Walmart Buena Park who replaced all 4 tires more than 2 months back might have done something wrong that's why the TPMS Light came up. I told him that was 2 months back, why didn't it come up then. He simply didn't had an answer and even didn't agree to do Diagnostic check. Instead said - There is a difference between Factory Technician and Local Technician. What I believe is that the Toyota Mechanic broke or did something wrong with the TMPS SENSOR when he opened up the tires and that's the reason why TPMS light came up. I am NOT ANGRY but SAD that a reputed dealer can do such a cheap work. IT IS VERY DISAPPOINTING THAT TOYOTA BUENA PARK COULD DO SOMETHING LIKE THIS. IT'D LITERALLY A SHAME...
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Good Dealer Service
byon 12/01/2023
Prompt, Thorough, no surprises, reasonable price for a dealer.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Maintenance Service
byon 11/30/2023
It was Saturday morning when I went to get my oil change done and my service rep made sure all went smoothly without any issue.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Horrible service
byon 11/30/2023
Do not recommend getting your services done here. Fabian is the service manager with “8 years of experience” is very unprofessional. Very rude and unprofessional when it comes to handling issues about my car. He gave BS excuses on why my brakes are making noise instead of actually looking into the problem. He won’t consider your opinion if you’re not a “certified technician”. I’ve had my car for about a month and have had multiple parts replaced already and the main issue is that brakes making noise all the time. They have not fixed or looked into them since Fabian claims he doesn’t hear anything. Sang was the service advisor I was assigned to and he is the worst. He will never call me to update me on the status of my car when I bring it in. I have to constantly check in myself. Also trying to get the general managers name is like pulling teeth with everyone here. Even their online service operators won’t help.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Manny Valdivia
byon 11/23/2023
I had a problem with my car and intermittent issue starting g the car. Manny took care of it in a very timely manner and found it to be the lifetime battery needing g replacement. I really appreciate Manny and the manager Harley.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
car service
byon 11/22/2023
Emmanuel helped me with my car getting serviced and ordering a 2nd key fob for my car since I didn't get the 2nd one with the newer cars. He gave me an estimate of 1.5-2 hours of waiting and he kept his word. Thanks for being thorough!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Worst dealer ever
byon 11/19/2023
I went for a oil change with free coupon. Even though I had an appointment, they took three hours to start the service. In the end, they said oil panel is damaged and need to replace. I came there again next week. They gave a quote of $970. I knew something is fishy, so I showed it to another guy who does my oil change. He said the oil panel is completely fine. So I have never seen a cheater like Autonation toyota buena park. Please avoid it if possible. Thats my advice to everyone.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Can't even do a simple oil change
byon 11/13/2023
Came in for oil change, technician didn't tighten drain bolt so oil spilled everywhere I was and manager Fabian broke promise to correct this issue promising to send a clean up crew for all the oil on my driveway. No one ever came. Will NOT be using this location again.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Very fast and reliable.
byon 11/12/2023
I took my 2017 Toyota Tacoma for an oil change. It has just open and they already had tons of clients but I was able to get my car back very fast. They were very friendly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Toyota
byon 11/08/2023
Very helpful Everyone worked as a team, which I appreciate very impressive & not something you see much nowadays. Big thank you to Anthony Aguilar who answered all of our questions so quickly & professionally.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service
byon 11/07/2023
The entire staff was very professional, and just a pleasure to work with. They made the experience seamless.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Good experience
byon 11/06/2023
They did all they could to help the experience go smoothly and professionally.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
PROMPT & HONEST
byon 10/23/2023
On Saturday I bought four new tires and a four wheel alignment. Received quality service, as I always have at this location.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service
byon 10/22/2023
I had the pleasure of having Fabian as my service advisor. He was super helpful and kind. The overall process of brining my car in was quick and easy.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
MJ
byon 10/15/2023
It was a good experience. Joe was very professional and friendly. The overall cost seemed high but I trust the quality of work that was done.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Toyota dealer
byon 09/26/2023
Good service and friendly staff
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Customer service
byon 09/25/2023
I took my car for service was greeted by my advisor, she made sure that when my car was done I was notified quickly. And inform if and when I needed for my next service. Mariah is a excellent advisor. Treated me with upmost hospitality.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Stress free service experience
byon 09/19/2023
I was here to get my car service and the service advisor I was assigned to was Sang Choi. He explained it to me so well that I understood everything. I’ve had other experiences from other dealerships and it was very frustrating, but here they really took care of me. Overall I would recommend everyone who is looking to get their car serviced ask for Sang.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments