Mercedes-Benz of Arcadia
Customer Reviews of Mercedes-Benz of Arcadia
Denise Justice The Queen
byon 03/28/2023
Wanted to give a special thank you to Denise Justice at MB Of Arcadia. She worked with me consistently for months to help me find the best car for my family. I had a quick and easy experience. Thank you to the sales manager Greg for his patience and understanding exactly where I wanted to be payment wise. All around 5 star experience with MB Of Arcadia. Thank you for another great deal!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Fantasic Job! I love my car!
byon 03/23/2023
Denis Justice at Mercedes-Benz of Arcadia was exceptional at helping me find my next vehicle. Not only was she knowledgeable about all the vehicle specs I was looking for but she added a personal touch, asking the right questions in terms of what would suit best in the category of vehicle I was looking for. All staff were very welcoming when walking into this dealership. If you’re ever in the Arcadia area and looking for a vehicle ask for Denis, she will make you feel at home, walking you through the entire process.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Thank you Denise Justice for your great customer serivce.
byon 03/16/2023
We have gotten 2 SUVs from Mercedes Benz of Arcadia. Denise Justice has provided us with excellent customer service. She found us the exact car we wanted with all the upgrades we requested. She is such a pleasure to work with. We will definitely be coming back to Mercedes Benz of Arcadia for our future purchases. It is well worth the 2 hour drive
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
great experience!
byon 02/10/2023
Scott made my first time buying experience extremely easy & fun! So thankful for his help. Would definitely recommend to family & friends.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
The worst dealership never had
byon 09/17/2021
I found a car that I like on cafax. I sent a request, promptly sales representative texted me then we arranged an appointment, but on that morning I texted him saying appointment is cancelled, then in the afternoon I texted him back I would like to come now, hr confirmed with me it's OK and currently available, I told him at least more than 30mins and over 40miles away. When I came to the dealership, he came out, he couldn't see me and introduced his partner to me(in my mind if you are so busy then we can do an other day, I'm so disappointed when he treated me like this, I got no choice, Because I am here already) After testing the car, I told his partner I would make a deal by trading in my car, I didn't know what they did, let me wait for a long time, then his partner wrote on a piece of paper with the amount of my trade-in, no proposal work done, very unprofessional. I told his partner I need to go, e-mail me the figure. I waited till next morning, still no email coming, made a call to his partner he told me 2k more no other word. I received email from sale rep. With the proposal work, but the sale price been raised up. I talked to him it wasn't like that, he reversed back to the old price,then told me the price would be going up after. I called the sale rep. next day he didn't answer, called his cell phone, didn't answer, then I texted him I was willing to deal and make it work. He would not to by giving out a lot of reasons. All right now the dealership bought it back with the higher price. You should not do that to threat the customer like this.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Lease
byon 01/01/2020
Smooth lease renewal.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Buyer
byon 12/30/2019
I had the best buying experience! The staff was very professional, prompt, and delivered as promised.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Mo Sherif
byon 12/29/2019
It was our first time buying a new Mercedes-Benz and thanks to Mo, we got the car of our dreams. We look forward to continuing with Mercedes-Benz of Arcadia.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Rusnak Arcadia
byon 12/29/2019
Sales person Mohammad sherif was the best, took care of us from A to Z and was super nice, friendly and courteous. It was a seamless transaction even though the dealership itself lacked a few things I look forward to when I go to Mercedes dealer, suck as coffee machine and maybe some bottled water and snacks, makes a difference in hospitality. However Mohammad was wonderful and I just made another good friend not only he was my sales person. I was very pleased to work with him and I recommend for anyone going to rusnak to ask for him. He is a great asset to your establishment.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Miss
byon 12/29/2019
Very professional and patient. I love to recommend my friends to come here to purchase or lease new cars.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
Good experience
byon 12/28/2019
Very good experience when shopping with Mr. Jimmy Zhou and his manager(s) at Rusnak. Thanks for your kind and patient assistance.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
No Pressure Sale
byon 12/21/2019
The respect and offer on my 2020 GLE 350 was outstanding from both Katrin and Perry. Katrin went the extra mile to ensure we got the deal we were looking for. I have already recommended Rusnak MB to my family and friends.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Absolutely the best experience
byon 12/21/2019
I came to Rusnak arcadia just to try a new dealership I had lost hope in the last one I leased from. I contacted Stacey and set up an appointment she is the most courteous person in the business she and I talked shared and made a great deal the whole dealership staff was great from beginning to drive off I’m surely coming here from now on
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Excellent sales experience 🌟🌟🌟🌟🌟
byon 12/14/2019
Joseph’s knowledge of Mercedes and professional sales experience has made us a loyal customer for the second time. The entire purchasing experience was very enjoyable. As well as the return of our leased 2017. We are very happy with our new GLE 350 2020! Thank you, Joseph!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Excellent experience and service
byon 12/14/2019
We just leased our second Mercedes from Joseph at Rusnak Mercedes-Benz of Arcadia. We are very pleased with our purchase(s). Joseph’s knowledge and professional service are pristine. The entire sales process from start to finish were excellent. Thank you.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Purchaser
byon 12/08/2019
The manager at Rusnak Audi are extremely helpful and caring and charismatic. I did not leave until I found what I was looking for. Thank you for helping me find my vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Got the job done!
byon 12/04/2019
Mark was super helpful facilitating through out the car buying process. We ultimately end up buying the vehicle with Rusnak Arcadia because of him.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great service
byon 12/03/2019
Friendly and helpful service from the salesman. Great experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Scott Hong
byon 11/27/2019
Totally pleasant and professional experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent service with Mohammed.
byon 11/21/2019
Just purchased a Mercedes from this location and the experience was a delight from start to finish. Mohammed is a great salesman.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
S550 purchase
byon 11/19/2019
Mo was an Excellent Sales person.Amazing customer Service. I would recommend him to friends.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
At Mercedes-Benz of Arcadia, we want your experience to always be positive. From the moment you step inside our showroom and find the latest Mercedes-Benz E 350, C 300, GLE 350 and S 450 models on display, we’re here to help put you behind the wheel of the right new or pre-owned car for sale in Arcadia that meets all of your needs. But, we don’t consider that the end.
Mercedes-Benz of Arcadia offers a wide range of other services as well, which you’ll experience from the moment you choose your next car. For instance, our team of Mercedes-Benz lease and loan specialists makes it a priority to help you drive home in the vehicle you’ve chosen on your terms.
Even after you leave our Mercedes-Benz dealership, serving Los Angeles, as a new owner we aim to please by offering comprehensive care via our car service and repair center. Buying or leasing a vehicle from us ensures that you get top-notch maintenance as we use quality certified Mercedes-Benz parts that you can buy, as well.