Sands Chevrolet at Surprise
Customer Reviews of Sands Chevrolet at Surprise
New purchase
byon 07/13/2022
Gauge and Chuck made my purchase of a new Silverado very easy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great place and great service
byon 04/30/2016
Had trouble with a rattling noise. They went over and above to find it and resolved the situation. I highly recommend this dealership.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Pricing
byon 04/18/2016
Bought a brand new Equinox. Took it in for scheduled service (oil change). It had less than 3000 miles and they told me that I MUST have all my wheels balanced at MY COST. I asked them why? They said the Chevy maintenance schedule called for it. B.S.! The schedule said it didn't matter how little my mileage was. It was based on the amount of time I owned he vehicle. B.S.!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Excellent service
byon 03/28/2016
I had a great experience when purchasing my vehicle everything was easy and I would highly recommend this place to all my friends and family.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Dishonesty
byon 02/10/2016
Went in for an oil change- they did that in a reasonable amount of time. Then they came out and tried selling me a new truck. Then they told me. All of my fluids had to be changed and fuel filter had to be cleaned, all to the tune of about $975. They stated if I did not have the work done, my extended warranty would not be valid. Called my local dealer back home and they told me the work that they said was necessary did not have to be done! Sands sent me an.email asking about my experience and then never responded! Needless to say, they did not want to hear about my experience.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Chevy Sonic Purchase
byon 02/28/2015
Scott "McFly" is one of the best over at Sands Chevrolet. He made the buying experience easy yet enjoyable while walking me through the process. At no point was there any pressuring from him and I'd definitely recommend him to anyone who plans on buying a car from there. Not only does he help you out during your purchase, he continues to help you out after as well.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2 visits excuses and no answers
byon 02/25/2015
Service dept did not follow up to get recall or powertrain issues fixed.After two visits and car still not fixed.Really at a loss of words over the missteps and excuses.
- Recommend this dealer? No
- Did the dealer honor all commitments made? No
Promised follow up never completed
byon 02/10/2015
The service representative and the service manager promised me in person that they would follow up with a warrant claim I requested due to the entertainment system in my 2013 Sonic not working. After several phone calls from me, I have not received any replies or satisfaction. I am not satisfied with the integrity of the service department.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Great experience
byon 02/05/2015
I recently purchased a 2015 Chevy Colorado for my mom. When I walked in Sands Chevrolet in Surprise I knew exactly what I wanted for my mom. I told Joe Mitchell what I wanted and what I wanted it to have in it and he promptly found the Colorado that fit the description. He never attempted to put me in anything more or different. Instead, he stuck to my guidelines without hesitation. The truck that I wanted was at the different dealership. He drove me there and he gave me the opportunity to look at the truck and decide if I wanted to proceed. When I agreed, I drove it back to the Surprise dealership and we continued the process. Joe was amazing and respected me as a customer. When I went to finance, Caleb was the same. Friendly, professional, and understanding my desire to not be there all day. Before much time had passed I was driving to surprise my mom at work with her new truck (her dream). My mom later returned Caleb some paperwork required and when she left she explained to me the same experience I had with Joe and Caleb. After reviewing the reviews with less that optimal ratings, my thought is that there will always be people who don't like something. No business has 100% 5 stars because there are always people who find reasons to complain about something. I would recommend Sands Chevrolet in Surprise to anyone wanting a Chevy. I would also tell them to ask for Joe Mitchell for assistance!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2015 Corvette Z51
byon 02/01/2015
After working with Dave Gonzalez at Sands Chevrolet in Surprise, AZ, I would definitely purchase a new or used vehicle from him. No nonsense and straight to the point. I ordered a new 2015 C7 Corvette with Z51 performance package on 09/13/2014. Dave kept me in the loop as the order and build process took place. I finally took delivery on 01/27/2015. No haggling, and all finance paperwork was prepared prior to my arrival to pick up my new Corvette. The experience of purchasing my first Corvette was a pleasant one.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent Service
byon 12/25/2014
I am very pleased with the service you gave me. Cameron is an asset to your company as he was very helpful and courteous. I felt like he really cared about my needs. I was especially pleased when he informed me all systems checked out and I didn't need the 75,000 mile service. I don't think I ever remember a company being that honest. It saved me over $600 at this time. Especially thankful as I just spent over $900. I will be making an appointment for a 30,000 mile service for my wife's Scion next month. Also thanks so much for the complete car wash. George A. Bryant
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
happy customer
byon 12/24/2014
I felt comfortable with David my sales agent. He was patient and very understanding to my needs. I would definitely come back and recommend him
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Sonic for a "Sweet 16"!
byon 12/24/2014
I was able to come in and tell the salesman what I wanted and the rest was pretty easy and straightforward. I'm glad that Sands moved into my area of town... I will certainly use them and recommend them in the future!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Service Documentation
byon 12/23/2014
My 2006 GMC Sierra HD Duramax diesel received its 60,000 mile major service at Sands Chevrolet. This service includes dozens of checks and I was surprised that no detailed information was provided regarding the wear on the vehicle. For example, there was a full inspection of the brakes but no indication of the % wear or % remaining was provided. Same for tire wear, and for engine coolant strength, wiper blades, fan belt, etc.. Victor, my service advisor, simply commented that 'all was good' which is far less information than I'm used to. I am from Canada and my GM servicing dealer there provides a very detailed report signed by the servicing technician. Other than that, everyone was so helpful, friendly and professional.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
My experience at Sands Cheverolet.
byon 12/19/2014
I really like the car I purchased. I think Scott was an a very nice and good sales person. I would purchase another car from Sands. Everyone was great.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Evaluation
byon 12/19/2014
Thomas out sales associate was awesome he made the whole experience a great one. He was very knowledgeable and didn't try to sugar coat anythin or make us feel like he was wasting our time.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Satisfied Customer
byon 12/19/2014
Everyone was polite, wanted to help as soon as I got there. My car was ready in less time. Good work good job by all
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Sands Chevrolet Surprise
byon 12/19/2014
Service advisor Victor is the saving grace for this dealership. Your dealership would be the best if everyone followed his lead. I will not buy another Chevrolet, most unethical company I have ever done business with I have a chevy spark and Cruz both sold with recalls, how am I supposed to resale these vehicles when they are lemons.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
My car was a disaster!
byon 12/19/2014
My car had so many things wrong with it and Camron from the service department made sure that the everything was fixed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Back in a Silverado
byon 12/19/2014
Tony was a no pressure kind of guy and did everything he could to find me everything I was looking for in a new Silverado.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Service
byon 12/19/2014
Joe was extremely helpful and answered every question I threward at him, making sure I has all of the information I needed to make a smart purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Thank you!
byon 12/19/2014
I made the appt on Tuesday and was seen on Friday that same week. I was very happy with the time frame due to needing two things done. Brad greeted me and got my car back really fast. He always greets you with a smile and he is always very nice. He has gone the extra mile for me in the past. I have nothing but nice things to say about Sands, Brad and everyone that has worked on my 2 vehicles.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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