Customer Reviews of AutoNation Ford Scottsdale
Quick and easy
byon 04/26/2024
AutoNation Ford Scottsdale, I purchased a 2024 Ford Maverick XLT April… The purchase was very easy very quick. The sales person management and finance We’re fantastic giving me the information I needed negotiating a price negotiating a trade-in in and out of the dealership and under two hours. This is one of the smoothest vehicle transactions I have made in 40 years of driving. Would definitely recommend this dealership and would use them again in the future.
Mach E EV 1st service (10,000 mile)
byon 10/08/2023
Okay… not spectacular. When I returned home, I wasn’t sure if anything was done. Tire pressure indicator / warning came on as I pulled into garage, under inflated tires; about 15 miles from AutoNation Ford Scottsdale. Screen indicator informed me that tires were 34-36 psi; tire manufacturer, & Mach E EV recommend 39 tire psi when tires are cold. Service invoice was not reviewed with me as to what was done (Multi Point inspection). 21000 points that we were awarded after we purchased Mach E had expired; I wanted to use them for maintenance service charges if any. We were never told that they expired One year after vehicle purchase.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Jay chiletti
byon 10/07/2023
Staff was knowledgeable
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Painless Process
byon 09/26/2023
Never felt pressured during the process of buying new Mach-e! Quick and easy experience! Everyone was so friendly!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Very friendly and helpful
byon 09/26/2023
Very friendly experience and I love that they don’t pressure you to buy something.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
A pretty good dealership experience
byon 09/25/2023
Had shopped for a Mach e for fairly long time because of how the market was (didn’t need right away and not interested in “market adjustments”). Found one on edmunds and got a price quote online. Was the best of all quotes in the Valley. In light of the incentives It didn’t make sense not to buy. Went to the dealership and they did honor the quoted price eventually (a little back & forth on dealer add ons, but it’s a dealership so it’s to be expected I guess). Financial side went ok. A little more pressure there but we have been able to initiate necessary corrections so far. That hiccup has me stuck between a 4 and 5 star experience. On the assumption it will resolve, I’m giving the 5 but if it doesn’t it would knock it down to 4.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Ford Auto nation
byon 09/21/2023
Went for drivers side window motor. They had my vehicle from Fri to Wed. Theoretically Ford sent wrong part twice. Called Tues to check status of vehicle, service mgr never returned call. Had a rental vehicle so delayed repairs cost me more money than it should have.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Happy With The Sales Process
byon 09/15/2023
I was able to test drive the car I wanted, there were a couple items I had an issue with the specific car, and they got it in the agreement to have it taken care of. They have a no haggle policy which is a pro and a con, you know the price that it is, that’s the price. But they were able to include those couple of items I wanted to be taken care of. Since I live a little while away, They stayed late that day to make sure I was taken care of. Seems less financing with my Bank of America Pre approval. I felt that the sales person could have pointed out even more features on the car, but over all it was a great experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change
byon 09/12/2023
I was greeted quickly and they were very friendly. They changed my oil and the work was done in the time quoted to me. Great service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
A few glitches
byon 09/01/2023
When I first picked up my truck the AC didn't work and Jess immediately sent it to the shop. About an hour later I picked up the truck and was told it was just low on refrigerant. I drove to our cabin near Flagstaff and to my surprise three days later all the refrigerant had leaked out and the AC only blew warm air. I contacted Jess and Chris and they got me scheduled in the shop the following Monday. This may sound like a horror story but I really commend Jess and Chris for diligently following up and getting the problem corrected. My only issue is during the used vehicle inspection and prep someone should have noticed the AC wasn't working and when it was sent to the shop the first time a thorough evaluation should have been conducted. Refrigerant does not just dissipate unless there is a leak. I give the sales staff an A+ for customer satisfaction and the used vehicle inspection/prep team a C- for missing a key component for driving in the 115+ temps we have been having. The service department gets a pass this time around since they seem to have gotten it right the second time.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service REview
byon 08/12/2023
I took my car in for an scheduled oil change; customer service representative was friendly, knowledgeable. He did not try to sell me any additional services which was refreshing.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Bronco - 2023 08
byon 08/10/2023
Jess was a pleasure to work with. Good communication, professional, courteous.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Customer Service
byon 08/08/2023
My splash guard became detached on two corners. I didn't have an appointment but tried my luck as a walk-in. They took my car and fit in the repair during the day. On my drive in my TPMS light came on, I didn't mention anything to my service advisor since I was a walk-in and really just wanted the splash guard re-attached (and I could put air in my tires later). They put air in all 4 tires without me asking. Great unexpected customer service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great experience!
byon 08/06/2023
Best experience. Finance director was amazing and sales team all went out of their way to help expedite the process.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Prompt and capable service!
byon 08/05/2023
Very pleased with prompt and capable service when my truck needed a catalytic converter.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Recall from ford compsny
byon 08/04/2023
Very helpful and fully explained
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Ford
byon 07/28/2023
All aspects of the work were beyond my expectations.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Fast routine service
byon 07/27/2023
Very efficient intake and return. Tiffany keep me up to date on status and the service was completed quickly. Nice waiting room and friendly staff.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Autonation Scottsdale Service Experience
byon 07/26/2023
Great communication with me and great service of my vehicle
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Auto Nation Ford Scottsdale Internet sales
byon 07/18/2023
The process went along exactly as I asked. Heather did a great job at getting all of the paperwork done ahead of time so the actual time at the dealership was substantially compressed. thank you Heather.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Ford ST for Service
byon 07/18/2023
I had taken my Ford ST for a regular maintenance and service and somehow the panel gauges on my vehicle were going off after I picked up my vehicle from the service department. Tiffany the service representative was excellent to deal with and she was concerned about my vehicle. I would give her an excellent rating because she was attentive during the time my vehicle was being serviced. The only bad service that I had received was not getting a call back from the Manager (Mike Connor). I had left a message and never heard from him. I feel as a customer you would just take a few minutes of your time to return a simple phone call. So, I am rating Mr. Connor a zero for his customer service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Outstanding service
byon 07/15/2023
Thorough and professional service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments