San Tan Ford
Customer Reviews of San Tan Ford
San Tan Ford - very pleased
byon 02/13/2024
I have never had a car purchase as pleasant and as seamless as this one. The car I replaced was a 2011 Escape and I loved it. However, I have never loved a car as much as I love this one! Although San Tan isn't the closest Ford dealership, I will return to have my vehicle service because of the excellent way I was treated.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Horrible Service Experience Today :(
byon 11/07/2017
Would not recommend the Service Department at San Tan Ford. Came in today to get some warranty work done and was charged $99.95 for NOTHING! Service person Eric told us that he would check on our warranty status and get back to us and evidently that costs $99. San Tan Ford lived up to all of the horrible car lot stereotypes today. So very disappointed.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
New Car
byon 08/09/2017
Harry (sales person) was great - what wasn't so great was the finance part of the deal. It was towards the end of the night so I felt the deal was rushed in order to get everything completed on time - I didn't feel that MY best interest was taken into consideration. My interest rate doubled from the last time I purchased a car - the finance person said that interest rates had gone up in the last couple of years and even people with credit score of 800 were paying higher interest rates.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Fast Lane service at San Tan Ford
byon 08/08/2017
Always great service and kept me up to date on when the vehicle would be ready
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
service review
byon 08/07/2017
San Tan Ford always treats me with respect and a sense of urgency and professionalism rarely found at automotive dealerships. In service, their diagnosis is swift and accurate, saving me time and money.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Experience
byon 07/29/2017
I went to San Tan to explore the replacement of my 2014 Focus with a 2017 model. I wanted a deal that would be good price, cover outstanding loan of old car, minimum money out of hand and lower monthly payments. I asked a lot but San Tan delivered. I am very pleased with my new 2017 Focus, definitely a step up from the 2014 model. Jayme Clarke, Abraham Fall and Robert Pence made the whole purchase process easy and enjoyable.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
These people are awesome.
byon 07/21/2017
The work was done faster than they estimated and for less money than anticipated. These people are awesome!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Routine Maintenance
byon 07/21/2017
Eric Angulo provided exceptional service on my last visit. He was upfront about the length of time it would take, he quickly got me estimates on additional work I requested. Overall a very good experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
San Tan Ford
byon 07/19/2017
Always a pleasant experience friendly staff & helpful, we purchased our new car there and continue to use them for service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
air blower motor fix
byon 07/19/2017
Air conditioning blower motor was acting up. Even though they were overbooked they got my vehicle in the next day and repaired it so we could take the vehicle on vacation.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
First service appointment
byon 07/04/2017
Made an appointment & everything was done very professionally & in a timely manner. They even asked & washed our car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
San Tan satisfaction
byon 07/03/2017
I have worked with Robert Pence on all my service calls. Robert is ALWAYS professional, yet personable. He is thorough in his handling of my problems and keeps me posted as to status of the work being done. Work done to my vehicle has always been done the first time and done right. With my busy schedule, I don't have the luxury to return a vehicle to correct an incomplete service. I have noted that upon return of my vehicle it's clean and free of shop grease, oils etc. Occasionally, it gets a courtesy wash which is always nice. The payment desk ladies are always nice as well. Their smiles, while paying the bill, helps ease the pain of a high bill :)
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
SanTan Service
byon 07/03/2017
I continue to use Eric Paget as my Service Advisor. He is very Professional and Thorough, and give appropriate recommendations on service and reasoning for it.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Awesome
byon 06/27/2017
My service manager was super friendly and accommodating! I appreciate you guys!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Customer Service
byon 06/22/2017
My Gator probably wouldn't be runnin' like a champ with out you guys! I've alway received great customer service from you guys.. have been helped by a few different guys.. Robert.. Jake..Jesus... even the young lady you guys have working the little cafe there.. always a great experience with you guys.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Ford owner
byon 06/16/2017
$150.00 little steep to install molded mud flaps that I bought in your parts for $100!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Great buying experience
byon 06/05/2017
Linda Perkins did a fantastic job of finding the perfect car for us. Tim should be proud of how his employees treat their customers. Charlie Tate made sure we were taken care of. Great place will be sending everyone there.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Service with a smile!
byon 12/19/2016
Every time I've had my Fusion in for service (Oil Changes) it has been a pleasure to work with the service dept.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
San Tan Ford Truck purchase review
byon 12/15/2016
Overall, I would say that the purchase of my F-150 SuperCrew went pretty well. The paperwork part of doing a deal is still way to long and duplicitous. I did have an issue come up after the purchase that seemed to throw the sales person that I dealt with. However, he made sure that the next level of customer service was made known to me to resolve the problem. The person I was referred to was Ann Pierce. She was fantastic!!!! I can't say enough nice things about her approach to solve my issue. My post purchase issue was handled professionally, cordially and thoroughly..............without hassle. That made for good customer service.
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
tire warrantee
byon 12/09/2016
tire air low light came on. I took truck to san tan and they got right on it within a hour. very pleased.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2014 Ford Focus
byon 10/21/2016
I was disappointed with the service I received from the service department when I brought my 2014 Ford Focus in to have the transmission module looked at for the 4th time. It was also in for an oil change. The appointment was made over the phone and when they told me it would be at least 48 hours for the transmission work, I told them I would need a rental. When I dropped off my car for the service I was told there were no rentals left for the day and that I would need to have someone come get me or they could shuttle me if I lived within 10 miles of the dealership. The woman that checked my car in stated that my service advisor would call me the next day and let me know about a rental and the status of my car repairs. The next day I waited for a call and received none, I tried to call my service advisor at noon only to receive his voicemail and received no call back. I then called again as I was leaving work and they started to put me through to his voicemail again and I told them that I was not going to leave another message since I had not received a call back from the first time, that's when I found out that the service advisor that had been assigned to me was out sick that day and that Jake was handling my car, she then stated that Jake was on the phone with a customer and that he would call me back in a few minutes. I waited an hour and then called back to speak with Jake, once on the phone he only reassured me that there was a rental available for me and that I could pick it up before they closed at 8. I did pick up the rental and the employees at the rental desk were very pleasant and helpful. The next day I did finally receive a call from Jake around 3 stating that my car was ready and that I could pick it up after 5, I did pick up my car and the people that helped me were very helpful. This experience did not leave me a good feeling for San Tan Ford's service department which is not to say that I'm already having second thoughts about my Focus sine this is a defect that I have had to bring my car back in for 4 times already.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
San Tan Ford
byon 09/09/2016
We have always had a very good experience with this dealer. Eric Angulo and Eric Thompson in the service department are great.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments