Subaru Superstore
Customer Reviews of Subaru Superstore
Tires
byon 01/02/2024
FRUSTRATING! I CALLED ON 12/26 TO ORDER TIRES AND MAKE AN APPT. I WAS TOLD NO WORRIES TIRES WOULD BE IN THE NEXT DAY, WHICH WAS THURSDAY. I MADE AN APPT FOR FRIDAY THE 29 AT NOON. DROPPED OFF AT 11:40 AND ASKED IF I COULD GET A CALL AROUND 2:30 TO SEE IF IT WAS DONE BECAUSE I HAD A RIDE. NEVER GOT A CALL AO I CALLED AT 5. ADVISOR WAS GONE AND MY CAR WANT DONE. I CALL SAT AT 8:20 AND CAR WAS STILL NOT DONE! APPARENTLY BE AUSE TIRES WEREN'T IN! AT AROUND 10 MY CAR WAS MIRACULOUSLY DONE!. NO CONTACT WITH ANY AGENT NO EXPLANATION. BIGGEST FRUSTRATING LACK OF COMMUNICATION. I'm 50/50 on coming back.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Subaru of Chandler never disappoints
byon 10/02/2023
I bought my Forrester in 2019 and I never looked back. This is the first Subaru I owned but not my last. The service department has always been outstanding and willing to go that extra step. Always keeping me updated on the progress of my service appointment. S of C also has a nice variety of goodies to munch on and Starbucks coffee and hot chocolate. I would definitely recommend Subaru of Chandler for all your service needs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
60K service on 2017 Forester
byon 05/09/2023
Easy to schedule, appointment started on time, service advisor was knowledgeable about vehicle, services needed and time estimate.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service by Jerry Zack. I don't deal with anyone else!
byon 02/24/2023
The total bill came in $200 less than I was quoted. Partly because I had received a coupon in the mail that I could use. That was a nice surprise.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service Experience
byon 03/28/2022
Great Service and Staff
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Last Minute Service on 2016 Forester
byon 06/28/2021
I called the Chandler Subaru Service center at the last minute prior to a long road trip for a routine service that was due. The service manager squeezed me in even though they were booked which was great! As always they did a super job and turned my vehicle around quickly. So refreshing to have consistently great service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Vehicle Creeps and Wanders While Driving Down Road
byon 05/24/2021
My 2019 Subaru Outback tends to creep and wander while driving down the road. It seems like I must steer constantly left to right to keep the vehicle going straight down the road. This is most noticeable on a straight road. I advised the Subaru service writer about this concern at a recent vehicle servicing. The fix by the service writer was to turn off the lane departure warning system and not to use the lane keep assist. I advised the service writer that I have tried this already and that it did not seem to make a difference in the vehicles creeping and wandering. It also does not make much sense in deactivating a vehicle safety system that are intended to prevent potential accidents. When the car was returned from servicing, it appeared that it had not been test driving to see if there was a problem with the steering. It also appeared that the vehicle had not been checked on an alignment rack to see if anything is out of factory specifications. I consider this a safety issue and would hope that Subaru would seriously address this issue instead of recommending turning off vehicle safety systems as a fix.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Review on Jim at Chandler Subaru Super Store
byon 05/19/2021
Jim gave us updates and quotes in a timely manner. He did not know there was not a change oil warning light in our Crosstrek, nor did we. Jim said we did not change our oil in 2020, as we were waiting for the warning light to go on. No one mentioned in October 2020 to install a new tire that we never had an oil change. I meant to give the dealership 4 stars in my delearship survey, but didn't realize how to mark it correctly. Please change the dealership to 4 stars instead of 2 stars. Sorry.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
12,000 mile service
byon 05/17/2021
Service was quick (less than an hour) and painless.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Found the rattle
byon 03/29/2021
We had a rattle in the dash of our 2018 Outback when we took it in for the 36K mile service. The service tech thought he had fixed the problem but when we drove the car the noise was still there. We returned to the service department and they gave it another try and this time the service director got involved, they dug a little deeper and found the cause of the noise and fixed it. The rating would have been 5 stars if they had found it the first time but we really appreciated the extra effort and commitment shown to find and fix the problem on the return visit.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
60,000 mi service and some warranty work.
byon 02/15/2021
Work was done promptly and Costco discount plus was applied. Higher discount than anticipated.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Consistently great service
byon 01/11/2021
I purchased my vehicle just over a year ago and I get it serviced at the dealership. The professionalism, service and care is always excellent.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 01/11/2021
Oil change in and out
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Best Subaru Service in the Southwest
byon 08/19/2017
I bought a used Subaru from a non-Subaru dealer. Since then, I've taken my Outback to Subaru Superstore several times for routine service and for a few minor repairs. Each time, I've been pleased with the service and pricing. When I needed some small parts which were not in stock, I was asked to return the next day, which would be fine for most people... except I live two states away and I had to wait until the next time I was in town. Chris and Mike have both been my service contacts on different occasions and I was happy with their service car-side manner. I've been to three other Subaru dealerships in two other states plus another in Arizona, and Subaru Superstore is by far may preferred dealership for service. I cannot comment on the sales/buyer experience at this dealer, but I have only positive things to say about the service experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Horrible mechanic
byon 11/26/2016
TLDR; I've never had such consistently bad service. If I could just rate Jason and Gil, I would. They were super friendly and went out of their way to try to make this right at every step, but their mechanic, supposedly an engine builder, gave me the car back "repaired" 3 times. They had my car over 3 weeks and kept breaking parts. Here's the full story: I had an oil leak. My normal Subaru mechanic was booked out 2 weeks (because he's awesome), so I decided to take my WRX to the dealer. My normal mechanic told me it was leaking from the valve cover and needed a new gasket. I figured I would pay more at the dealership but at least they would get it right so I called and scheduled an appointment for 2 days later. Dropped off my WRX. Received a call saying it also needed o-rings on the turbo oil line. Picked up my WRX. It wasn't right. It started smoking oil on the way home from the dealership. Got home and called. Jason said bring it back. Took it back. It had a cracked oil line to the turbo. They said it was an old part and putting the new o-rings could've caused more pressure to cause it to go out. Sounded like BS but I gave them the benefit of the doubt and told them to fix it. They had to order the line so I had to wait for the part to come in. Picked it up. Before I got out of the lot I noticed a boost leak. Turned around and got Jason. We couldn't replicate and my ride to the dealership had left, so he said bring it back tomorrow. Took it back. The part after the turbo compressor hose cracked when they reinstalled the turbo. Their fault on install and they should've noticed the boost leak before they gave it back to me. They have to order the part. Days later the part is in. The mechanic goes to install it and broke the overflow tube nipple off the radiator. Had to order that. They were concerned about breaking vacuum lines. I said just replace them if you break them. Days later I go to pick up the car. I drove off and something was obviously wrong with it before I got out of the lot. This time I took it directly to my normal mechanic. He could hear a vacuum leak and within a few seconds spotted the vacuum line going to the fuel pressure regulator hadn't been plugged in. My mechanic said if this hadn't been caught my engine would have eventually blown from lack of fuel. Either the mechanic working on my car at the dealership was a moron or a jerk. There is no excuse for a car not being right at pick up 3 times! I would steer clear of this dealership for maintenance and repairs.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Wouldn't go anywhere else
byon 11/04/2013
I've been going to Subaru Superstore since 2009 and it's the only service center I'll take my B9 Tribeca to. All of the staff are friendly and helpful. The waiting area is comfortable and clean, and the free Wi-Fi is reliable. I feel like I can trust Mike H to give me honest answers to my questions and service needs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Subaru Superstore IS super!
byon 05/09/2012
My husband and I have been overhwelmed with the quality of customer service at the Subaru Superstore in the Chandler Auto Mall. From the moment we set foot on their property until the moment we left, we were treated with courtesy, friendliness and even the occasional smile. Imagine that! They also have a very inviting waiting area including bathrooms and complimentary food and drink (some really yummy chocolate chunk cookies were sampled today). Kudos, Subaru Superstore! Keep up the good work!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
A+ Dealer
byon 10/25/2011
I'm driving my 3rd Outback and have been going to the Subaru Superstore for service for two years after going to the McDowell store for 9 years. I have total confidence in Mike and Kristi (Service Writers) in giving me honest input and only scheduling work that needs doing. I've had the same service tech, Scotty, for most of the last 11 years and I completely trust him and his work. The employees at Subaru Superstore are professional and friendly and everyone, from the owner down, introduce themselves when encountered throughout the store. They have an outstanding waiting area including internet connected computers and fresh, free snacks. Top notch dealer in all respects.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Both advisors are great!
byon 09/17/2011
I have dealt with both advisors several times and they are very attentive and friendly. They have a loaner car program so when I get my car detailed I can go home or shopping! Love that along with the free car wash!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Cool Service Dept. at this Dealership ...I was in and out fast !
byon 11/09/2009
Wowww ...I'm actually excited about where I now service my Subaru. This place is awesome...two other places quoted me absurd prices. So, I went to this Brand new dealership in Chandler, AZ. The Service Advisor ( Katie ) came out to greet me with a smile...a real smile. She was in a word Spectacular. She wrote it up, got me in and gave me fresh brewed starbucks coffee...I didn't have breakfast ,so, when they had a banana and apple for me I was quite comfortable all of a sudden. Very cool waiting area to chill out in....then the best thing it was "fast" and a much better price than the others. Shout out to Brett also...he didn't try to con me into work that wasn't needed. Big time Props to KATIE and the entire Service team at Subaru Superstore.
- Recommend this dealer? Yes
