Jones Ford Casa Grande

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Customer Reviews of Jones Ford Casa Grande

4.9
Overall Rating
(62)
Recommend: Yes (52) No (0)
Write a review: Sales | Service
sales Rating

2018 F150

by Jphill10 on 12/02/2017

My saleman gave me the information I needed to buy this truck. The service department clean my truck up and deliver a Nice clean truck

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

62 Reviews
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sales Rating

2018 F150

by Jphill10 on 12/02/2017

My saleman gave me the information I needed to buy this truck. The service department clean my truck up and deliver a Nice clean truck

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

service Rating

Great service

by JanineH2 on 11/30/2017

Fast service and all of my questions were answered.Excellent service , advisor was great. Can't wait for your new service department.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Happy

by Jacson3 on 11/25/2017

I really appreciate that my car was finished on the day that Richard said it would be finished as I needed it by thanksgiving.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

sales Rating

ford f-150

by b446673 on 11/21/2017

A special thanks to Travis - answered all my questions and then some - outstanding service. Overall staff provided great service .

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Purchase of new car

by hillbillie3 on 09/29/2017

The sales person was attentive to my needs, answered all my questions and whatever he did not know, immediately found the answer. He was thorough in explaining all my questions regarding the car.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

sales Rating

A good place to buy a car

by Wally_K on 09/28/2017

The first thought that comes to mind is, Honest. Everyone was helpful and friendly, and the deal was fair. But though the entire process I never felt like anyone was trying to deceive me. There was some polite give and take during the neqotiations, and in the end we came to a deal that was fair for both sides.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

service Rating

Excellent customer service!!

by Pamela_S10 on 09/21/2017

Gary was so nice and knew exactly what was wrong with my van window! It was fixed in the timeframe expected!

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Great Experience!

by mackyandreba on 09/16/2017

Travis was fantastic! I had already shopped online and at several dealerships in Phoenix. I have purchased many new cars and I knew what I wanted and was tired of being treated like I didn't know anything by other dealers. I live in the Phoenix area and called Jones and spoke to Travis before making the trip. We discussed what I was looking for. He checked and said he thought they could take care of me. I called again before making the trip just to make sure Jones could do what I wanted. Travis again verified the situation. Driving down to Casa Grande, it kept going through my mind that despite what I was being told I would get there and find it wasn't true (just as I had been treated at Phoenix dealerships). I was extremely happy because the deal was just what we had discussed but even better, after listening to what I wanted, Travis had picked out just the right vehicle!!!! Travis was very patient explaining all the electronics that were new to me on the new car without making be feel like an idiot. I love my new Escape even better than I thought I would and I had a wonderful experience dealing with Travis and Jones Ford. P.S. I loved the fact I didn't have to spend 8 hours at the dealership buying my car like I did buying my last car at a big Phoenix dealership!!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Jones Ford in Casa Grande Highly Recommended

by Foggy_Miggs on 09/12/2017

Explained exactly what is was looking for as far as first vehicle for my daughter and that's exactly what I was shown. The price was very fair as well !

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

service Rating

Outstanding service

by rjn1957 on 09/11/2017

Brandon was our rep this time and did his usual great job.All of the service reps at Jones are excellent.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Jones Ford Service Experience

by Terry_Chandler on 09/09/2017

This Jones Ford dealership continues to far exceed my expectations. They have always been fast, friendly and fairly priced. I am a loyal Jones Ford customer.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? No

sales Rating

My F-250

by Dreamlineaz on 09/08/2017

No pressure, my salesman was genuine and did not keep calling me or pressuring me, the look for the vehicle I wanted and found one at another dealership

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Another amazing experiance

by blep2213 on 09/05/2017

Rick Tarsitano is an absolute pleasure to work with hands down. My husband and I recently went through a pretty bad accident, it was extremely stressful and we we're kind of under the gun to find something else in a small amount of time. Rick had ideas picked out. He was accommodating, and knowledgeable. This is our second time working with him and I can't thank him enough for helping make this difficult process easier on us. With service like this, we will always be back!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

service Rating

Road debris accident

by Srawling on 09/03/2017

Repairs were beautifully done. Completed on time and Jones worked with my insurance company to insure everything was completed with no additional work from my end.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? No

sales Rating

Jones Ford turned this into a Great Experience

by kj7ymlm on 08/26/2017

I loved everyone I met. Mark was outstanding to us a even "after" the sale. That was awesome. Even after the deal was done, he worked with my wife in the hot parking lot to familiarize her with the vehicle. He also helped me move our possessions from one car to another in that heat when most would flee to the air-conditioned lobby. Absolutely everyone from the most incredible general manager I have ever met, to the salesmen were just top notch personalities. Amazing!!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

service Rating

Flat tire

by LarryPrice on 08/01/2017

I had low pressure on one tire. I am handicapped. So, it is hard for me to change tire. Eric took my car right in. They were very busy but they found the nail patched the tire and got me on the road again. I really appreciate them and trust them.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? No

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? No

service Rating

Best Adviser

by CovertReview on 07/30/2017

I have owned cars and used dealer service for 52 years. Guido is the best service adviser i have used.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Returning Customer

by CherylH3 on 07/10/2017

This is my third vehicle purchase with Jones Ford of Casa Grande. My other two vehicles have had no major concerns (routine maintenance only). I definitely wanted to go to Jones to purchase my next vehicle. I received excellent customer service by Chris D. in the service department. Each time I bring my vehicle in for an oil change, Chris ensures that the process runs smoothly and his customer service skills are exceptional. Josh Henry was courteous, honest, and assisted me in finding the perfect vehicle for my very specific needs. He was patient and took the time to ensure that I was satisfied with my choice. Also, Josh listened to my needs and did not attempt to pressure me into purchasing something that I did not want. He was attentive to my specifications. Mr. Golden (I cannot remember his first name) was also extremely helpful with loan information and providing me options to assist with the lowest possible interest rate and costs associated with closing. This experience was very positive. I highly recommend Jones of Casa Grande, if you are interested in receiving professional care and consideration for your car buying experience.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

service Rating

Service on Car

by Kathleen65 on 07/08/2017

I liked how attentive the service people are when working on your car. They pay attention to the details on your car's overall ''health''.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Great Customer Service

by KellyHerr on 07/05/2017

Guido is always a pleasure to work with and takes time to make sure everything has been taken care of.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Ford fusion

by Janasmith76 on 07/03/2017

Gary and all the Tec's that worked on my car made sure that it was completely fix before I picked it up. Gary also called me with all updates.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

1 Comments

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