Kendall Toyota of Anchorage

by Tatiana on 01/18/2023

10am: Brought the car in for the appointment for Express service, was assured by advisor Alea that it was going to be quick and I would be called as soon as the car is ready. All good. 10:15am: Dropped off the fob (my bad, took it with me!) All good. 11am: Nothing. 12pm: Nothing. 1pm: Nothing. 2pm: Nothing. 3pm: Nothing. 4pm: Nothing. 4:20pm: Called to check on status, the service department didn’t answer the phone. No problem, let’s leave them a message asking to call back. 5pm: Nothing. 5:30pm: Called again for an update, the service department didn’t answer the phone. Alright, let’s leave them another message since they close at 6pm:, so someone will probably be in touch soon. Nothing. 5:50pm: Called again and was told there’s nobody in the service department at the moment and that I likely won’t be able to access the car to at the very least take my belongings from it. Nobody knows if the car has even been worked on or finished. 6:10pm: Showed up in person to an empty Service department. That’s when the sales consultant James Tapulgo saved the day. Not only was he very understanding of the situation and just generally friendly, he also took the time to locate my car keys (right in Alea’s desk) and even brought the car to the entrance for me. Thank you, James, you really did save the day! Much appreciated. 6287 ADV#: 16548

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by pnolden on 03/15/2019

Had my second recall appointment with my 2017 Tacoma at Kendall Toyota for a blower and block heater cord Jan 21. Justin was my contact. Note I have a little over 3,000 miles on my 2017, and three trips from Kenai for recalls and maintanence to Kendall Toyota are about half those miles. On the way to Anchorage my wife noticed ice in the light fixtures. I called and got my appointment modified to include inspection of the lights. Dropped off the vehicle and received a comp car, thank you. Upon return I picked up my vehicle and got word the recall problems were fixed. I said, “What about the lights?” Justin said, I did not have a picture so we did not look at it. Classic! I said, I do have pictures and you never asked for them. Then another classic Kendall Toyota mumble, stating we probably don’t have them in stock and to get another appointment. Not quite sure of the exact words but got the idea. Another classic! I then showed him the pictures....and he went to his manager. Later, came back and said they ordered new head lights and I can come back up again(180 miles one way) when they get them in. Here I am in Kendall waiting area. Lastly, my wife is short and said I need running boards. I emailed Kendall early this week to see what they have and probably order a set. No reply, when I asked about my email not being answered when I got to my appointment with Kendall Toyota of Anchorage, He said, “They never send those emails to the right place.” Hmmm, think you better work on this too Kendall Toyota of Anchorage. Now here I am waiting for someone to help me and tell me how much longer this inconvenience will last and I can pick up my truck. Just heard, they cannot replace my defective head lights because replacement lights are damaged. Can’t make this up. Thanks

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by ak_lac on 10/18/2014

The transmission in my 2011 4Runner recently failed after only 26,500 miles. Toyota replaced the transmission for me, but failed to mention that it would not be new, but remanufactured. There were things missing from my car when it was returned, which was essentially ignored. I was provided inaccurate (insert false) information about whether or not there were known problems with the 2011 4Runners. It took only the most simple google search to discover that many others have had the same problem and that Toyota issued a notice about the transmissions in 2010 - 2012 4Runners in 2012 (TSB 0089-12). I have lost trust and respect for this dealership, and plan to tell as many people as possible about my negative experience.

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