Kendall Toyota of Anchorage

by Tatiana on 01/18/2023

10am: Brought the car in for the appointment for Express service, was assured by advisor Alea that it was going to be quick and I would be called as soon as the car is ready. All good. 10:15am: Dropped off the fob (my bad, took it with me!) All good. 11am: Nothing. 12pm: Nothing. 1pm: Nothing. 2pm: Nothing. 3pm: Nothing. 4pm: Nothing. 4:20pm: Called to check on status, the service department didn’t answer the phone. No problem, let’s leave them a message asking to call back. 5pm: Nothing. 5:30pm: Called again for an update, the service department didn’t answer the phone. Alright, let’s leave them another message since they close at 6pm:, so someone will probably be in touch soon. Nothing. 5:50pm: Called again and was told there’s nobody in the service department at the moment and that I likely won’t be able to access the car to at the very least take my belongings from it. Nobody knows if the car has even been worked on or finished. 6:10pm: Showed up in person to an empty Service department. That’s when the sales consultant James Tapulgo saved the day. Not only was he very understanding of the situation and just generally friendly, he also took the time to locate my car keys (right in Alea’s desk) and even brought the car to the entrance for me. Thank you, James, you really did save the day! Much appreciated. 6287 ADV#: 16548

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by Becca on 06/16/2022

Literally the WORST DEALERSHIP. They have this mentality that they are the only Toyota dealership and look to rip you off! We’ve given them several opportunities to purchase our new Toyota 4Runner (moving out of state) and they literally offered us $10k UNDER what we could easily sell our car for. They lied saying it “could have been in an accident” even though the carfax report they printed showed it had NEVER BEEN IN AN ACCIDENT. Selling to the Hyundai dealership, not these greedy [non-permissible content removed]!! They are NOT worth your money! They also have no idea how to align tires, so forget having a certified vehicle because they will ruin it for you.

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by M Weber on 05/14/2021

The place won't even give you the time of day, asking for $6k over MSRP for "Market Adjustment". The dude I got transferred to I could barely understand and had to repeat myself like 4 times to.

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by BBaccay on 03/06/2021

Kendall Toyota Anchorage - One of the best car dealership, and special thanks to General sales Manager Mojo and Floor Manager Aaron Nuevo for being very supportive. Surely I will recommend you guys with my friends. Thanks for the help purchasing my new 2021 Toyota Tacoma Sports 4X4.

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by Sincere consumer on 11/19/2020

I put three stars because it wouldn’t let me leave a review if I only put one. Online with chatbot: “Do you know why this Tacoma off-road has a hood scoop on it when hood scoops only come on Tacoma sports? Because according to Carfax it was in a severe accident. It’s overpriced under these circumstances and there’s no mention of the accident except in the Carfax report. I am greatly disappointed in the lack of integrity in your dealership.” https://www.kendalltoyotaofanchorage.com/inventory/used-2019-toyota-tacoma-4wd-trd-off-road-four-wheel-drive-pickup-truck-5tfcz5an1kx180271. I wish I could send pics of the whole (short) “conversation” I think it was an AI robot or something. No acknowledgment of what I said, it just kept asking for my info. i’m really interested in the Tacoma too. 😭😂😭😂😭

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by Spry in Alaska on 02/03/2020

Hayden Kausal was awesome ~ so if you want someone who really works hard for your best interest ~ you can trust that this young man will do anything within his power to help you find the car you're looking for. I couldn't have asked for anything more.

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by pnolden on 03/15/2019

Had my second recall appointment with my 2017 Tacoma at Kendall Toyota for a blower and block heater cord Jan 21. Justin was my contact. Note I have a little over 3,000 miles on my 2017, and three trips from Kenai for recalls and maintanence to Kendall Toyota are about half those miles. On the way to Anchorage my wife noticed ice in the light fixtures. I called and got my appointment modified to include inspection of the lights. Dropped off the vehicle and received a comp car, thank you. Upon return I picked up my vehicle and got word the recall problems were fixed. I said, “What about the lights?” Justin said, I did not have a picture so we did not look at it. Classic! I said, I do have pictures and you never asked for them. Then another classic Kendall Toyota mumble, stating we probably don’t have them in stock and to get another appointment. Not quite sure of the exact words but got the idea. Another classic! I then showed him the pictures....and he went to his manager. Later, came back and said they ordered new head lights and I can come back up again(180 miles one way) when they get them in. Here I am in Kendall waiting area. Lastly, my wife is short and said I need running boards. I emailed Kendall early this week to see what they have and probably order a set. No reply, when I asked about my email not being answered when I got to my appointment with Kendall Toyota of Anchorage, He said, “They never send those emails to the right place.” Hmmm, think you better work on this too Kendall Toyota of Anchorage. Now here I am waiting for someone to help me and tell me how much longer this inconvenience will last and I can pick up my truck. Just heard, they cannot replace my defective head lights because replacement lights are damaged. Can’t make this up. Thanks

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by Birdy480 on 02/13/2018

Very satisfied with my experience at Kendall Toyota. Gave them the price- the car I wanted- and when I would pick it up. All went flawlessly. Tommy was very helpful during. The whole process. Love my Prius. Would use them again.

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by gatorfaninarmy on 05/04/2017

Went into dealership looking for cheaper transportation because of pcs move. Talked to some kid with a peacock haircut that basically knew nothing about the inventory. He kept going back and forth to a "manager " behind a glass wall to get questions answered. Manager finally came out. He said he'd been there for 20 years and was the best salesman in the country at one point. He really didn't answer many questions, just told me how important he was now. He stopped our conversation once to yell at salesman. Had a very bad vibe and left

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by Nivikana on 05/12/2015

I stop by the lot and picked out the truck I wanted, called the dealership and before I knew it I was on my way home with a new Tundra. These sales and finance people at Kendall Toyota are awesome! Thank you to James in finance and Jason Bartlett in sales for getting me in my dream truck!

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by ak_lac on 10/18/2014

The transmission in my 2011 4Runner recently failed after only 26,500 miles. Toyota replaced the transmission for me, but failed to mention that it would not be new, but remanufactured. There were things missing from my car when it was returned, which was essentially ignored. I was provided inaccurate (insert false) information about whether or not there were known problems with the 2011 4Runners. It took only the most simple google search to discover that many others have had the same problem and that Toyota issued a notice about the transmissions in 2010 - 2012 4Runners in 2012 (TSB 0089-12). I have lost trust and respect for this dealership, and plan to tell as many people as possible about my negative experience.

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by korria on 06/09/2014

Traded in a vehicle...only gave me 50% of what it was worth. Manager who gave me deal turned around and bought my vehicle. What a rip off! No integrity whatsoever. Will buy my next Toyota elsewhere!

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by ouch4 on 09/26/2013

It is interesting that Edmond's would put this dealership on their recommended list. They are trying to tell us that the Patriot Act requires a credit check even for a cash purchase which Edmond's quotes the parts of what the Patriot Act does ask for and it does not require a credit check.

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by ChrisRobuck on 09/08/2013

On September 4, 2013 my wife went to the used Kendall Toyota dealership on Old Seward Hwy. She was greeted by salesman Duncan F who was very kind and professional. My wife had done her research on Kendall's web site and had an idea of what she wanted to see. Duncan was very informative and patient answering all of her questions as she test drove cars for an hour in the rain. My wife and I discussed the details and went back to Kendall later that night to test drive more cars. We chose a like new certified 2012 Toyota Venza with very low miles. Duncan was able to negotiate a very fair price for us without the hassle of the expected pressure and hard sales tactics we have dealt with at other dealerships. We thought we would have to come back the next day as it was well after closing time but Duncan asked the finance office if they could finish the deal that night. Julie L very graciously stayed late, taking the time to answer our questions about financing, extended warranty, oil change maintenance plans and all the fine details of the sales contract. She was very professional, kind, courteous and knowledgeable. Happy with our new car purchase we were surprised to see Duncan, umbrella in hand waiting to escort us out at almost midnight . Thanks Duncan for going the extra mile and making my wife feel safe and confident and for treating us both like friends. We will definitely recommend Kendall Toyota to our family and friends and will see them first for our next purchase.

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by greenbrier on 05/23/2013

I purchased a new vehicle awhile back. When the price was agreed upon, I went to sign the docs. Inside ther finance office, I met James P. James informed me that unless I purchased an extended warranty, undercoating and had the seats protected that AK USA was going to raise my interest rate. When asked why, he told me that they gave a better interest rate when their vehicle used as collateral was protected. So, I agreed to the extra add ons that I did not want. After leaving the dealership in my new truck, I was angry w/ AKUSA as I was a member w/ them for seveal years. I decided to phone the branch manager at Elmendorf AFB, Karl B. I told Karl that I did not appreciate the fact what AKUSA was doing that to their members and to military personnel. Karl informed me that it was not AKUSA but was James doing this so he could get a commision from selling the add ons. He told me to go to the nearest branch to do a "chattle agreement". This was to refuse the current contract and replace it w/ one of the CORRECT interest rate and to delete all the add ons that James stated I needed. He told me to hurry because if they received the original contract first I was stuck w/ it. I immediately went to the nearest AKUSA and they had the new and correct paperwork all ready for me when I arrived. Once signed, they offered to fax it to James. I asked if I could take it personally to him and they agreed. Once there, I saw James and told him I wanted to see his supervisor. When asked why, I told him I caught him in his lie and wanted to present the General Manager w/ the new contract. (At this point, the deal could either be accepted or rejected). James instead took the paperwork and said he would be right back. Minutes later, he returned to tell me that his GM was unavailable but the contract had been accepted. I am writing this to let everyone else know to watch out for this. I would buy a vehicle from Kendall again, but would avoid James all together!

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by moisesballa on 07/09/2012

This is by far the best, friendiest, & customer satisfying dealer i have ever worked with. We loved the respect and patients this dealer has. My wife can sometimes drive me crazy, i thought for sure she would drive them crazy, & have us kicked off the lot, but to my surprise, Mike & Randy stepped up to the plate and took good care of us. Kendall employees will bend over backwards to help. 5 stars all the way. i will be recommending all military to this business.

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by akowner on 04/09/2012

Salesman, Rafael Ellison, was great, no pressure, took my offer to his manger and worked at getting my price. Explained all features of the new car at my speed. The salesman and dealership were all the best experience that I have had at buyin a new car.

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by sdcarroll on 03/28/2012

First and foremost, hats off to Noel Bungay, sales consultant at Kendall Toyota of Anchorage. He took the time to let me explore the vehicles that I was interested in and on my time. No hurried decisions, no superfluous information. My questions were answered succinctly and with ease. This is the first new car that I have purchased in decades and I wanted to take my time deciding on the right fit. He helped guide me through the seemingly vast options offered with the cars to hone in on the perfect balance that fit in an agreeable price range. Prior to arrival I had called ahead to arrange a time to meet and when I arrived 15 minutes early, Noel was happy to accommodate me. The cars I was interested in looking at were already parked and ready in the front. No endless walking through a car lot. Very convenient. The atmosphere at Kendall was comfortable, relaxed and professional throughout the entire time I was there. Thanks for the good company and service. And, oh yeah, the new car! I will recommend Kendall to anyone, any chance I get.

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by slamdesi on 03/25/2012

Our new Toyota RAV4 from Kendall is our third purchase from this dealership and, just as importantly as the quality of the vehicle, so too was our salesman, Erich Ottman. Erich has sold us a Scion, an FJ Cruiser and now, my wife's new RAV4. After the first purchase, we always ask specifically for Erich and, recommend him to our friends; we trust him without question. When my sons are ready to buy their first cars, we'll be seeing Erich and the dealership again. Thanks much.

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by bscottkelley on 02/17/2012

I've been driving Subaru's for years but when it was time for a new safe, reliable, inexpensive car for my wife we looked to Toyota. While on our honeymoon we decided to drop into the Kendall Toyota dealership. We were exploring the City of Anchorage and decided to take a look. We were met by a sales professional, Jason Bartlett (not sure if spelling is correct). No gold chains or hair chest which was a nice break from the norm. He asked the standard questions but was able to process our answers into exactly what we were looking for. His knowledge of the product line was impressive. His love for the outdoors made him a real person and everyone loves to deal with a person. We made it clear that we were not purchasing but he still made time to answer questions. We even entered to win a boat that was being raffled off by Kendall Toyota but we didn't win. Upon our arrival back in the lower 48 we visited our local dealership. While at the dealership we actually called Jason about the used Corolla and asked his opinion. He did some research and told us that the vehicle and price were a great buy! I still have my Subaru but our Corolla is used for longer drives because of how quite and comfortable it is. Amazing to know that there are sales professionals like Jason out there. He cares more about the customer experience and product than a commission. He's direct and honest and wants to move you into a new vehicle. If you show up at his dealership expect him to find you a great product at a great price and commit to buying....you won't be disappointed. My nephew is in the Army and is going to Anchorage for a few years...I have already told him about Jason and the quality of products he sells. Buying a vehicle from Jason is good for him, the dealership, and America!

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by hike907 on 02/09/2012

Absolutely excellent experience! My salesman, Jason Bartlett, was professional, knowledgeable, respectful, and efficient! All of my questions were answered and he made the process easy and relaxed. He was patient and throrough during the delivery and responded quickly when I called with additional questions. Thank you, thank you, thank you for an excellent car buying experience! I will be back!

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