Long-Lewis Ford Lincoln
Customer Reviews of Long-Lewis Ford Lincoln
Good Place to Purchase a Vehicle
byon 06/29/2023
If you are looking for a new or used vehicle this is the place to check out. I just leased a Ford Edge and my experience was great. Great people to work with. Ask for Joann Osborn you will be glad you did. She is fantastic to work with.
Ed from Pace FL
byon 03/26/2020
Absolutely the best car buying experience I’ve ever had in 53 years. Great price. Great service. Cade was fantastic. Gave me ALL the information I needed. Out the door price in minutes. NO PHONEY PRICING. Only clear honest upfront people. James was wonderful and drove over FIVE HOURS EACH WAY to deliver my new vehicle. Free of charge! WHO DOES THIS!?! Long Lewis. That’s who. AND gave me more for my trade in than I thought. James drove it back to the dealership sight unseen. When I need another vehicle the first place I’m going is Long Lewis Muscle Shoals/Florence Alabama. PS. We LOVE BOTH OUR MITSUBISHI MIRAGES! Don’t listen to the “professional” reviews. Drive one for yourself and you be the judge. JMO you cannot beat it!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Awesome Sauce!
byon 03/16/2020
Blake Stutts has made a customer for life! His product knowledge, demeanor, attitude, everything was not what I expected at all. Trustworthy and responsive to anything you asked. I drove an hour to buy a used car from him and left with a 2020 Mitsubishi Outlander SE. super happy with the vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Horrible Service Dept
byon 02/01/2020
The sales department is wonderful. However, the service department is horrible!!! I returned my 2017 Expedition for the 3rd time for my floorboard flooding while driving in heavy rain among other issues. After 29 days I finally got my SUV back and still had to return the next day to have 2 more parts ordered bc of this repair. I talked with EVERYONE up the chain of command including, my salesman, the service manager, his next in command, the next service person, the customer service specialist, the general manager and even the overall owner. It took 3 weeks before they would drive it in the rain!! This was ONLY after I demanded they replace my vehicle!! Then and only then would they listen to me and take me seriously. Even then the dealership general manager was the one who drove my SUV in the rain at the request of the owner. The service dept wouldn’t do it. The GM found the problem the first time but again after it sitting there 3 weeks. They would not do what they said they would do!! I have bought 5 NEW vehicles from them (one during all of this for my son) but I will NEVER buy another one here bc of the service dept. yes they gave me a great rental to drive but this was covered with my extended warranty and after all the stress all they did extra was clean up my car. And I’m still waiting on 2 parts to complete the fix. I feel like they should have compensated my in some way for all of the horrible service I received. They severely lack in service AFTER the sale! They all know how I feel and still all they wanted to do during this whole ordeal was trade me out if my SUV with me paying them thousands more!!! If you are looking to keep a vehicle you buy here then RUN don’t walk away from Long Lewis in Muscle Shoals!!
- Recommend this dealer? No
2019 Ford Flex
byon 09/02/2019
Great experience very friendly staff from Kade our salesperson to Gene the general manager.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Customer Service
byon 06/19/2019
I have already recommended Long-Lewis to friends. Melissa Henson was fully focused on helping me make a choice one that I would not regret. She worked hard to understand what was most important to me in a new truck and then found exactly what I wanted. I drove from 2 hours away and it was very much worth my time. This experience was much more positive than I have had in the past from other dealerships. I will come back to Long-Lewis because of the customer service I received.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great facility
byon 06/12/2019
Great place to just hang out. Nice aura environment and always busy. Huge car lot that covers blocks. The only thing I would say is make sure they clean out the inside of your new car well. But overall great
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great experience!
byon 05/01/2019
This was my most pleasurable buying experience ever. Their personnel are very courteous and helpful. Their initial price was lower than I expected. They have certainly earned my repeat business in the future.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
The Best
byon 02/09/2019
Easiest purchase of a vehicle ever made! My wife had been in a wreck, car totaled, I needed to purchase her a new one. I started by calling Bill Penny back (where I bought the now totaled car) and request a quote on exactly the same car that was totaled, only new. I explained that I didn't have time to waste, give me best price up front. I was given the spill about all this money I would save, then quoted, and I quote twenties something for the car. Time wasted! In comes Long-Lewis. I made 1 call, asked for a salesperson, JD Hull answered this call. I asked exactly the same of him, quote me a specific car, don't waste my time. JD, within a few minutes had sent me a video of two identical vehicles, 1 brand new, 1 a dealer program car with just a few miles on it, best price quotes on both cars, down to the penny. We picked our car out from a video, drove 30 extra miles to see it in person, would have bought it that day, but had not received insurance check just yet. 2 days later, received our insurance settlement and again I called JD at Long-Lewis, told him I would be by that evening to pick up my car. Everything was filled out and waiting for us to sign. They had found me the best rate and terms for my purchase too. I will definitely be back to see them again, as this was hands down, the best no pressure, no BS, car purchase ever made! Thank You JD Hull and Long-Lewis!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Poor Customer Service
byon 02/01/2019
I have bought 2 new vehicles and my wife has bought 3 new vehicles in last 4 years. We also referred a friend who purchased a new vehicle. Approximately $70k in total. My wife has a defect in a new tire we need replaced. They refuse to replace or give me a contact number for tire manufacturer rep to get another tire. At the end of the day I will not purchase any more cars nor refer them to anyone. It's just a tire. Not practical to spot in the face of those kind of sales over a tire, but sounds like that's the kind of business Long Lewis apparently wants to do.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Easy, No Hassle Sales
byon 01/11/2019
Best car buying experience ever! I knew what I wanted and contacted multiple dealers electronically. Long lewis promptly responded with an offer no one could touch! We worked everything out via phone and email. I never even set foot on the lot. We live approximately 2 hrs away and the dealership brought the car to us. Will definitely recommend Long-Lewis.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Excellent
byon 11/07/2018
Tina in sales did an excellent job. Same with her finance manager. Got the deal I wanted!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Excellent Service
byon 06/26/2018
Great Car buying experience. Blake Stutts was very helpful in our new purchase. We purchased a 2018 VW Tiguan SEL. I explained to Blake what I was looking for and he pointed me to the Tiguan SEL. I love it and it's perfect for our family. No pressure during the sale and we were treated fairly on our trade and purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
2018 VW Tiguan
byon 04/25/2018
Blake Cochran sold me the perfect vehicle for my family. He was very honest and extremely patient with me.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great buying experience.
byon 04/10/2018
Well I have heard nothing but good things about Long-Lewis so when I got ready to buy a new car thats where I went and I was not let down. Our dealer Shannon took great care of us helped me and my wife find a vehicle we both loved.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Gr8 dealership
byon 03/24/2018
I have bought a lot of vehicles from Long Lewis Ford and I am always treated fairly. Woodie Belk goes out of his way to make my deal happen. Josh Johnson at Extreme does a great job putting on my accessories. They have fair prices which are on the windshield so everyone gets the same deal. Best of all they have a money back guarantee. Go get you one.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Outstanding Experience
byon 03/19/2018
I recently purchased a truck from Long Lewis Muscle Shoals and had a great experience. It was stress free and no hassle. I highly recommend using Long Lewis Ford in Muscle Shoals
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Repeat customer
byon 12/31/2017
When my car needed replacing, I returned to Long-Lewis and Matt. I was so pleased with them when I bought my daughter's car two years ago, I knew who I would use this time around. I told Matt what I needed/wanted, and he sent me emails and texts when things came in that matched what I wanted. The entire process, from letting Matt know I was getting ready to trade to signing forms with Michael, was quick, easy, and painless. My so turns 16 in just over two years, and I will definitely be returning to the Long-Lewis team for help.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best car dealership around!
byon 12/12/2017
Long Lewis goes the extra mile and has the best people and best car buying experience around.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New Ford Fusion
byon 12/09/2017
This was my first time purchasing a car from Long-Lewis and I would not hesitate to purchase/lease from them again! Ethan Holt was an exceptional salesperson and walked me through the entire process and answered all of my questions.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
2013 F150 4x4 - Preowned
byon 11/30/2017
Did most of the deal by phone/text/email which worked good for me since i live 45 minutes away. Tracy Jackson was great. 3rd vehicle i have bought from her at Long Lewis. Repeat customer - that should tell you all you need to know. Thanks alot!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New vehicle purchase
byon 11/27/2017
Third new vehicle purchased from Long Lewis in the past 16 months. Last two have been purchased from salesperson Tina Jones and couldn't be more pleased. In and out of the dealership in just under an hour. Will definitely continue purchasing my vehicles there.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
1 Comments