Larson Volkswagen

Today 8:30 AM - 8:00 PM
Closed Now
Sunday
10:00 AM - 6:00 PM
Monday
8:30 AM - 8:00 PM
Tuesday
8:30 AM - 8:00 PM
Wednesday
8:30 AM - 8:00 PM
Thursday
8:30 AM - 8:00 PM
Friday
8:30 AM - 8:00 PM
Saturday
9:00 AM - 7:00 PM

Customer Reviews of Larson Volkswagen

4.8
Overall Rating
(34)
Recommend: Yes (33) No (1)
Write a review: Sales | Service
sales Rating

Tiguan

bysandrad4on 06/07/2018

Brandon and all the other employees were courteous and helpful. The process of buying a new care could not have been any easier.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
41 Reviews
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service Rating

Excellent

byMakaion 10/19/2018

Quick and thorough. It was very easy for me. They came and explained everything to me so I understood what was going to happen and what needed to happen. They also gave me price quotes on tires and other items

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Car maintenance

byPedroon 10/19/2018

Very friendly knowledge and fast service thanks!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Dealership

byMichaelon 10/18/2018

Everything about the dealership is great; scheduling, service, employee attitude, facility and location.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Vikram Aujla

byVikramjiton 10/03/2018

The check-in person at the Service Desk (Service Dept); Deisy was a thorough professional. She was extremely courteous and very polite. She answered all my queries in a calm and collected manner. And, her answers made sense. She did try to plus sell me. That's okay, that's part of her job description. I understand that. I had a good experience. You should definitely retain employees like her.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Oil change/ Detail

byTon 10/03/2018

Ease of arranging appt to my schedule. My car looked Great after Detail!!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great experience with vehicle service.

byBrandinon 10/01/2018

Summer was knowledgeable, & did a great job going over the work being performed. There was no additional wait time for my vehicle, the optional shuttle service was nice.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Is There Such a Thing As An Honest Car Dealer?

byMichaelon 09/28/2018

Honesty. You could have told me the tire sensor was bad when it was not and I would have not known the difference

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

The friendliest (and prettiest) customer service reps!

byJimmyJeton 09/28/2018

Everyone was extremely nice and happy! Summer was very accommodating and explained everything very well. She made me feel welcome and let me know she was there if I needed anything or had any more questions. Great customer service! Thank you - that's rare to find these days.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Larson VW Tacoma WA

bySusanon 09/28/2018

all involved with my care have always been friendly & can answer questions I ask. Car ready when promised with bill very very close to quote

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Fixed it again

byKevinon 09/26/2018

I am very pleased with the results, and the communication that the service advisors maintained with me, Deisy & Summer were very good as well as be of America. I feel very comfortable back in my my Vw :-)

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Place!!

byTimon 09/26/2018

it was easy to set up, got plenty of reminders, it was quick, cost exactly what they said and my car was cleaner than i brought it in...=-]

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Excellent service and love the text messages

byScott_Non 09/24/2018

The service team went over and above to repair my car and make me feel welcome. I also love the ability to get updates and send notes via text message.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Customer review

byJohnon 08/29/2018

The team made me feel welcome and were patient with my request to not move forward with a deal until I had shopped around and seen what other dealerships had to offer. I came back to Larson because of the positive experience I had interacting with the team. They welcomed me back and we were able to come to terms that suited both our needs.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Excellent VW Dealership in Tacoma

byEdon 08/28/2018

Service advisers, excellent customer service, very clean dealership.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Awesome

bySuzetteon 08/14/2018

fast, courteous, appropriate car care

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great experience!

byJohn_Daveyon 08/13/2018

The representative was very professional and friendly, set up clear time frame expectations for the service provided and exceeded them!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Tiguan

bysandrad4on 06/07/2018

Brandon and all the other employees were courteous and helpful. The process of buying a new care could not have been any easier.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

I have no Idea what you are talking about.

bytlchris_1216on 03/19/2018

The Staff was GREAT at what they do you have good people working for you keep up the good work.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Great Service

byMarkTacomaon 03/17/2018

Easy check in and replacement of headlight was completed in under 1 hour. Advised the results of a complete safety check and when next service is due.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

A VERY HAPPY & CONTENT LARSON VW CUSTOMER

byuwhuskyfan1on 12/15/2017

I have been treated like a king! Annie Mueller is the best sales person I have ever worked with in the auto industry. She is kind, friendly, caring, and passionate toward customers. I also enjoyed working with Angelo Becker. Yesterday I came out to my car after a workout to a dead battery. I got a jump and then called Annie. She immediately put any worry to rest and assured me Larson Volkswagen would take immediate action and resolve whatever the problem. I brought my car (bought 6 days ago) to the dealership and Annie greeted me and introduced me to the service department personnel. They also were outstanding. Within an hour my issue was completely resolved and I am a very happy customer! I will certainly recommend Larson Volkswagen to friends and family in the market for a new or used automobile!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

service

byBrenda1963on 09/19/2017

The customer service and the speed in which my vehicle was serviced. I really enjoy dealing with this dealership. They seem to be fair and honest.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
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