Salerno Duane Chrysler Jeep Dodge Ram

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09:00 AM - 09:00 PM
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09:00 AM - 09:00 PM
Wednesday
09:00 AM - 09:00 PM
Thursday
09:00 AM - 09:00 PM
Friday
09:00 AM - 08:00 PM
Saturday
09:00 AM - 07:00 PM

Customer Reviews of Salerno Duane Chrysler Jeep Dodge Ram

4.8
Overall Rating
(55)
Recommend: Yes (53) No (2)
Write a review: Sales | Service
sales Rating

Purchase experience

by Dave_Nadia on 07/13/2018

George was our sales rep and he did an excellent job at it. Very professional with a great display of knowledge of the vehicle. Made the entire process an easy and stress free one. Highly recommend him to anyone.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
62 Reviews
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sales Rating

Excellent service

by NicoleJ on 04/12/2018

Paul has been our go to guy and continue to find us exactly what we needed every time

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Easy and honest

by GreggF1 on 04/07/2018

Paul Shorrock was extremely easy to deal with, very upfront and honest. Would definitely recommend this dealership.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Purchase of Jeep Compass

by ChrisCarag on 04/01/2018

Mr. Paul was my salesman. He was very helpful in finding the right car for me based on my interest. He was very polite and made sure he took everything into account.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Dishonest charges

by Nigel48 on 04/01/2018

Short version: They charged me a higher price for the used car than I agreed upon with the salesman. The justification was a "NJ preparation fee" that for some odd reason isn't itemized, rather it is lumped into the price of the vehicle. Clearly I was up charged so the dealership could claw back the lower price I negotiated on the vehicle. Long version: The price I discussed with the salesman was not the price reflected on the sales contract. Missing this very important detail, prior to signing everything, is 100% my fault. I am, however, of the mind that this was done deliberately by the finance manager, Joseph. It's possible that my salesman, Henry, is culpable. In any event, this mistake is one I will not repeat. Beyond this unfortunate mishap, I agree, the service at this dealership is a cut above the rest. They get you in an out about as quickly as one can expect, and they take their time to show you the vehicle and such. *Update* The salesman tells me the inflated price is due to a "NJ preparation fee" that is incorporated into the price of the vehicle. Coincidentally this fee completely offsets the lower price I thought we agreed upon during the bargaining phase of the used car purchase. That seems awfully convenient, especially since this fee is not broken out and itemized. I reached out to Michael the store's general manager. He is not pleased with my negative review on the dealership and responded with the following in an email. Nigel I will not help you if you do not remove that review. You have not given I chance to look into your transaction. Please advise. Michael R. Podell General Manager Salerno Duane Auto Group Chrysler, Jeep, Dodge, Ram & Ford

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? Yes
sales Rating

Great service

by Mrjeep1 on 03/16/2018

Honest and no pressure sales process.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great experience !

by Lminniti on 03/16/2018

I had a great experience here ! Highly recommend Casey, he was so knowledgeable and honest and I couldn’t be happier with my new Jeep !

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Classy

by temp_edmunds1520957235723 on 03/13/2018

Excellent service, very knowledgeable, not pushy. See Mr. Shorrock! He won't let you down.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Paul Shorrock

by Clarjo3 on 03/09/2018

Paul Shorrock went above and beyond our expectations as a sales rep. He was very knowledgeable about the different models that we inquired about. Would definitely recommend him to friends and family to get a new car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Experience!

by nblass18 on 02/26/2018

Casey was great to deal with and he never made us feel pressured. We did not have your typical car trade in situation and they made the experience as painless and easy as possible. They were competitive, thorough and no hassle/pressure to deal with. If you love Jeeps as we do - I highly recommend you going to a Salerno Duane where it is not a high pressure sales approach and more of a professional customer comes first approach. A great experience!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Highly Recommend Paul Shorrock

by Driff_3 on 02/24/2018

This was my first time purchasing a car at Salerno Duane Jeep in Summit and working with Paul. I would highly recommend him as he made the experience quick and simple, and I left feeling like both sides made a good deal. He was straightforward and fair with the deal, and didn't play any games or tricks that I was used to from past car purchases from other dealers. In the past I had spent almost a whole day in the dealership going back and forth with the salesman and doing the whole charade of the finance manager coming out and giving different numbers, only to get down to the number I thought was fair. With Paul we started at the number and the whole process took less then 2 hours. Paul will take the time to understand what your looking for and work to make a deal that is fair for both sides, and will value your time.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Lease

by Dhenriques87 on 02/19/2018

Had an overall good experience. Straight to the point. No back and forth. Paul was pleasant to work with, felt comfortable ever step of the way.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Above the Rest

by Hammer149 on 02/16/2018

I went to 3 other dealers and Summit easily came out on top. Found my configuration easily and gave me a quote that was $40 a month cheaper than everyone else. Plus only 1G down? Too easy. Professional, hassle and stress free. I’ll be back in 3 years. Go see Paul he was amazing.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Paul

by JohnSmith on 01/09/2018

Paul S. did a great job of walking my son through his options of buying his new car and very good to work with on the price and finaning.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

2015 Jeep Cherokee

by Igomez2 on 01/02/2018

If you are looking for a new car or Pre Certified car or Jeep you should really consider going to Salerno & Duane Jeep in Summit NJ. The staff are very professional and helpful. My salesman Paul Schorrock was the best. No hassle or bs worked with me on price and was able to get the finance rate i was going to get somewhere else. I will definerly be coming back in two years to purchase another car from Paul. This place is definerly the place to go rather than Hudson County dealerships.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great experience!

by Amie2017 on 11/18/2017

Paul and Michael are very easy to work with! They quickly got us everything we needed. This is the 3rd transaction we’ve had with them and will come back again.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great repair experience

by trianta2 on 11/16/2017

Anthony was very professional and helpful throughout the duration of my auto body repair.

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great

by Tony5566 on 11/09/2017

Worked with Casey and management they put me in a great Car thank you guys You want a great experience ask for him Tony Villafana

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great experience!

by Joez_510 on 11/03/2017

From initial contact, discussing options, and ultimately making a purchase, the staff at Salerno Duane were amazing. Professional and without any pressure, they made the buying experience smooth and hassle free. Highly recommended!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Best ever car buying experience!

by Exhilarated on 08/25/2017

Casey was an awesome salesperson. He presented various options and let me choose what was best for my situation, with absolutely no pressure. In fact, the entire team at SD was supportive and made me feel at home. I will definitely go back for my next car purchase.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Customer review

by Carla1014 on 08/23/2017

I am extremely happy with Salerno. Paul the salesman was extremely helpful, thorough, knowledgeable, and personable. He was very accommodating to all my needs. He answered all of my questions and created a comfortable environment. He is the most efficient car salesman I have ever dealt with.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Awesome

by Jerivera14 on 08/19/2017

It was my first time buying a car and I was nervous but going in everyone was very friendly and made me feel comfortable answering/explaining everything to me, Paul was the salesman who helped me most and he did great will definitely recommend this dealer. Best service ever !

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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