Salerno Duane Chrysler Jeep Dodge Ram

Today 09:00 AM - 09:00 PM
Closed Now
Sunday
closed
Monday
09:00 AM - 09:00 PM
Tuesday
09:00 AM - 09:00 PM
Wednesday
09:00 AM - 09:00 PM
Thursday
09:00 AM - 09:00 PM
Friday
09:00 AM - 08:00 PM
Saturday
09:00 AM - 07:00 PM

Customer Reviews of Salerno Duane Chrysler Jeep Dodge Ram

4.9
Overall Rating
(58)
Recommend: Yes (57) No (1)
Write a review: Sales | Service
sales Rating

Leasing new vehicle

byDaisy21lpon 08/08/2018

I would highly recommend salerno duane in summit nj. Bill bisson was extremely helpful and accommodating. Everyone there made the progress of leasing my vehicle very pleasant...i look forward to doing business with them in the future.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
66 Reviews
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sales Rating

Salerno Duane

byJeepcherokeeon 04/17/2018

Process was very efficient and friendly. Low pressure. Very helpful.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

New car purchase

byJohn1997on 04/16/2018

The best experience buying a car I’ve ever had! Our salesman Paul Shorrock was very knowledgeable and helpful helping us to pick the right vehicle. The people in the finance office found us a great rate and made quick work of the paperwork when we picked up the Jeep. Paul explained all operations of the cars systems . All in all the best experience we’ve had and will be sure to be back for another purchase and recommend Salerno Duane to others!!!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Experience

byJeepJeepon 04/16/2018

The team was great. No BS. Explained what I was looking for and Henry did a fantastic job of recommending the vehicle and agreeing on a price that was fair. Friendly and accommodating. Really good experience

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Oustanding experience.

byLaurieEsteveson 04/13/2018

Sergio Ovalle at Salerno Duane made my first-time Jeep buying experience an easy, yet very knowledgeable one. In fact, both my brother and I decided to purchase a Jeep from Sergio at Salerno Duane on the same day. Everyone was friendly, prompt, and well-versed in every aspect of the Jeeps we were purchasing (Rubicon). After searching various Jeep dealerships in NJ, this one definitely had the best selection to pick from. They were also fair in price. Definitely see Sergio.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Excellent service

byNicoleJon 04/12/2018

Paul has been our go to guy and continue to find us exactly what we needed every time

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Easy and honest

byGreggF1on 04/07/2018

Paul Shorrock was extremely easy to deal with, very upfront and honest. Would definitely recommend this dealership.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Purchase of Jeep Compass

byChrisCaragon 04/01/2018

Mr. Paul was my salesman. He was very helpful in finding the right car for me based on my interest. He was very polite and made sure he took everything into account.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Dishonest charges

byNigel48on 04/01/2018

Short version: They charged me a higher price for the used car than I agreed upon with the salesman. The justification was a "NJ preparation fee" that for some odd reason isn't itemized, rather it is lumped into the price of the vehicle. Clearly I was up charged so the dealership could claw back the lower price I negotiated on the vehicle. Long version: The price I discussed with the salesman was not the price reflected on the sales contract. Missing this very important detail, prior to signing everything, is 100% my fault. I am, however, of the mind that this was done deliberately by the finance manager, Joseph. It's possible that my salesman, Henry, is culpable. In any event, this mistake is one I will not repeat. Beyond this unfortunate mishap, I agree, the service at this dealership is a cut above the rest. They get you in an out about as quickly as one can expect, and they take their time to show you the vehicle and such. *Update* The salesman tells me the inflated price is due to a "NJ preparation fee" that is incorporated into the price of the vehicle. Coincidentally this fee completely offsets the lower price I thought we agreed upon during the bargaining phase of the used car purchase. That seems awfully convenient, especially since this fee is not broken out and itemized. I reached out to Michael the store's general manager. He is not pleased with my negative review on the dealership and responded with the following in an email. Nigel I will not help you if you do not remove that review. You have not given I chance to look into your transaction. Please advise. Michael R. Podell General Manager Salerno Duane Auto Group Chrysler, Jeep, Dodge, Ram & Ford

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? Yes
sales Rating

Great service

byMrjeep1on 03/16/2018

Honest and no pressure sales process.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great experience !

byLminnition 03/16/2018

I had a great experience here ! Highly recommend Casey, he was so knowledgeable and honest and I couldn’t be happier with my new Jeep !

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Classy

byDanPic56on 03/13/2018

Excellent service, very knowledgeable, not pushy. See Mr. Shorrock! He won't let you down.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Paul Shorrock

byClarjo3on 03/09/2018

Paul Shorrock went above and beyond our expectations as a sales rep. He was very knowledgeable about the different models that we inquired about. Would definitely recommend him to friends and family to get a new car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Experience!

bynblass18on 02/26/2018

Casey was great to deal with and he never made us feel pressured. We did not have your typical car trade in situation and they made the experience as painless and easy as possible. They were competitive, thorough and no hassle/pressure to deal with. If you love Jeeps as we do - I highly recommend you going to a Salerno Duane where it is not a high pressure sales approach and more of a professional customer comes first approach. A great experience!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Highly Recommend Paul Shorrock

byDriff_3on 02/24/2018

This was my first time purchasing a car at Salerno Duane Jeep in Summit and working with Paul. I would highly recommend him as he made the experience quick and simple, and I left feeling like both sides made a good deal. He was straightforward and fair with the deal, and didn't play any games or tricks that I was used to from past car purchases from other dealers. In the past I had spent almost a whole day in the dealership going back and forth with the salesman and doing the whole charade of the finance manager coming out and giving different numbers, only to get down to the number I thought was fair. With Paul we started at the number and the whole process took less then 2 hours. Paul will take the time to understand what your looking for and work to make a deal that is fair for both sides, and will value your time.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Lease

byDhenriques87on 02/19/2018

Had an overall good experience. Straight to the point. No back and forth. Paul was pleasant to work with, felt comfortable ever step of the way.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Above the Rest

byHammer149on 02/16/2018

I went to 3 other dealers and Summit easily came out on top. Found my configuration easily and gave me a quote that was $40 a month cheaper than everyone else. Plus only 1G down? Too easy. Professional, hassle and stress free. I’ll be back in 3 years. Go see Paul he was amazing.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Paul

byJohnSmithon 01/09/2018

Paul S. did a great job of walking my son through his options of buying his new car and very good to work with on the price and finaning.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

2015 Jeep Cherokee

byIgomez2on 01/02/2018

If you are looking for a new car or Pre Certified car or Jeep you should really consider going to Salerno & Duane Jeep in Summit NJ. The staff are very professional and helpful. My salesman Paul Schorrock was the best. No hassle or bs worked with me on price and was able to get the finance rate i was going to get somewhere else. I will definerly be coming back in two years to purchase another car from Paul. This place is definerly the place to go rather than Hudson County dealerships.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great experience!

byAmie2017on 11/18/2017

Paul and Michael are very easy to work with! They quickly got us everything we needed. This is the 3rd transaction we’ve had with them and will come back again.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great repair experience

bytrianta2on 11/16/2017

Anthony was very professional and helpful throughout the duration of my auto body repair.

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great

byTony5566on 11/09/2017

Worked with Casey and management they put me in a great Car thank you guys You want a great experience ask for him Tony Villafana

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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