Awarded 2017

Germain Lexus of Naples

Awarded 2017
Today closed
Open Now
Sunday
closed
Monday
8:30 AM - 7:00 PM
Tuesday
8:30 AM - 7:00 PM
Wednesday
8:30 AM - 7:00 PM
Thursday
8:30 AM - 7:00 PM
Friday
8:30 AM - 6:00 PM
Saturday
9:00 AM - 5:00 PM

Customer Reviews of Germain Lexus of Naples

4.9
Overall Rating
(59)
Recommend: Yes (58) No (1)
Write a review: Sales | Service
sales Rating

Germain Experience

by cocky66 on 02/17/2018

This is the third Lexus I have purchased from Germain and Chuck Koenig. This is a quality combination. One of the most professional dealerships I have dealt with in over fifty five years of purchasing automobiles.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
160 Reviews
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sales Rating

Germain Experience

by cocky66 on 02/17/2018

This is the third Lexus I have purchased from Germain and Chuck Koenig. This is a quality combination. One of the most professional dealerships I have dealt with in over fifty five years of purchasing automobiles.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Excellent experience

by fmarino on 09/11/2017

I recently purchased a 2016 Lexus from Germain Lexus. My salesman was Greg Libutti. He was knowledgeable, pleasant, intelligent, prompt and interested in answering all of my questions. He certainly made buying an automobile a pleasant experience. I was extremely satisfied with the service I received from Germain Lexus, especially Greg Libutti.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Thank you, Germain Lexus!

by Crnaples on 08/09/2017

Thank you for making our time spent for required warranty work very pleasant! And thank you, Danny Rusinik for the personal attention and great customer service we received!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Excellent service!

by gojuman12 on 07/07/2017

Shawn Chapman was friendly and professional from beginning to end!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Great Experience

by DickinNaples10 on 07/05/2017

I recently purchased a 2017 Lexus RX350. My salesman was Everton (Fred) Webley and he walked me through the process painlessly. Fred provided all the information that I needed with no high pressure. It was a pleasure dealing with Fred and Germain Lexus.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Purchase of New Lexus

by GJBiernesser on 06/29/2017

We were helped by Gregory Libutti with our lease of a new Lexus RX 350. Gregory was very professional, knowledgeable and helpful in reviewing all of the features of the of the Lexus. He also educated us in leasing a vehicle since we had never done this before. We highly recommend Germain Lexus and of course Gregory Libutti.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Excellent Service

by Reluctant on 06/16/2017

All arrangements for the service and the air bag recall after scheduled by the customer service were done by John Mccloskey to the last detail. The service was clearly explained as well as the work and time involved for the air bag recall. We are very grateful for the participation of John In this important maintenance and service. Brenda and Sergio Orozco

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

2017 Lexus

by Pauline on 05/22/2017

Silvano Pellicciotta (Sal) is a pleasure to work with. He is committed to exceeding his customer's expectations, and delivers on his commitments. I leased a 2015 Lexus from him and specifically returned to Germain to work with Sal on the lease for my 2017 Lexus.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? No

1 Comments

service Rating

Germain Lexus is the Best!

by NaplesJoe on 05/21/2017

Having owned many Lexus sedans and SUVs for over 25 years, I never thought a Lexus dealer could standout among the rest. Lexus has always exceeded expectations. Well, Germain Lexus just did. They have set a new service bar even higher than the standard They have delivered for over 25 years.. Dave McKinney and the entire Lexus service staff totally smashed my expectations. I have been fortunate enough to experience outstanding Lexus service from Greenwich CT, to Larchmont NY, to Villanova PA, to Columbus OH, and now Naples FL. Germain Naples and Dave McKinney are the BEST,

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

A Different Buying Experience

by ehog727 on 05/11/2017

Sean Kearney of Germain Lexus of Naples is by far the most pleasant and mater of fact salesman I have dealt with. The purchase of car whent smooth and even at arrival to the dealership, I was still surprised of his courtesy. Thank you fior pleasant experience .

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Oil change

by Ihatesurveys on 05/04/2017

I was able to make a last minute appointment for an oil change when my afternoon freed up. Dan Rusinik was gracious, accommodating and courteous .

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No

1 Comments

service Rating

Beverly Coppola is excellent at Germain Lexus Naples

by Bankceo1 on 04/20/2017

Great service fast and at reasonable price. Only worked on what was requested abd indicated potential future issues.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Best service from Dave McKinney

by carlover23 on 04/20/2017

Just outstanding service appointment with Dave McKinney. Work was done on Schedule and very professionally. Dave is a real asset to the company

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Thank you Beverly!

by sterling722 on 04/13/2017

Beverly Coppola is my service advisor and I truly appreciate her honesty and guidance when it comes to my Lexus. For a hassle free experience, ask for Beverly.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

New purchase

by Peter Mills on 04/10/2017

Yet again Lexus of Naples have excelled in their pursuit to provide superb customer service and purchasing experience. Of all the car dealers I have ever bought a car from, Lexus of Naples takes it to a new level. In sales, Jason Lauer and Wayne McLeod are the nicest people you could ever hope to work with. And in service, Beverly Coppola and Shawn Chapman are always there to take care of my every need with the best customer service possible. I have known this dealership for a long time, over 20 years, and my wife and I keep going back every time... because they are the best. Thank you Zack and Trish, you have a great team! Peter.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Outstanding experience purchasing a new RX350 at Germain Lexus - Naples

by Tommy_M on 04/10/2017

Just purchased third vehicle from Germain and second from sales consultant, Greg Libutti. Seek Greg out, he is personable and very knowledgeable on Lexus products. He will take the time to go through the selection and delivery process. He'll totally fill you in on all you need to know about your vehicle's features/accessories. We spent time on the road, plus in the lot and showroom. He's very thorough and takes the time you need. We left the dealership as very satisfied customers. The dealership and its entire staff, sales, service and admin., are first class. You'll enjoy purchasing your vehicle there and having it serviced there too. The fully accessorized lounge will keep you happy while you wait.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Top Rate Service

by Hartdeer on 04/05/2017

The staff is attentive and polite. I enjoyed working with Beverly Copolla, who discussed service options with me to be sure I was ready to head up to NY at the end of the month. The waiting room is equipped with pastry, fruit, coffee, water etc. in a very comfortable surrounding so that waiting is a pleasure rather than a chore.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

50000 Service

by smmhlls on 03/26/2017

Brought the car for scheduled service and met with Beverly Coppola. I had not requested a loaner but saw a sign for detailing as I walked in. She quickly added detailing and gave me a loaner car. She is very efficient and a pleasure to work with.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Fantastic

by MarilynS on 03/11/2017

An absolutely pleasant experience. Beginning with cheerful and friendly Receptionist Molly Wright, I had the most wonderful and extremely knowledgeable Sales Representative, Bud Recklaw. Bud has the patience of a saint. There was no question I had that he could not answer immediately. Also, Sales Manager Eddie Vasco and General Manager Trish Cano took time out of their busy schedule to congratulate me on my new purchase. Last but certainly not least, Shawn Chapman, who prepped my RX350 so it could be driven off the lot as the pristine little gem that it is!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Satisfied

by Mrconvert on 03/03/2017

I was very satisfied with Germain Lexus. My salesman, Chuck Koenig, was very good. I actually enjoyed the entire experience. I would recommend Charles Koenig to anyone looking to purchase a vehicle. There was no "high pressure" It was if he were a friend!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Joel Moranz

by Jgmoranz on 02/28/2017

Saw me promptly after I reported a problem with my left rear tire. Several pieces of metal had ruined the tire. They replaced the tire and did my scheduled maintenance as,well in a timely manner. As always a pleasant experience. Beverly Coppola was my service rep.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

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