Awarded 2015, 2016, 2017, 2018

Mercedes-Benz of Laguna Niguel

Awarded 2015, 2016, 2017, 2018
Today 8:00 AM - 9:00 PM
Open Now
Sunday
10:00 AM - 7:00 PM
Monday
8:00 AM - 9:00 PM
Tuesday
8:00 AM - 9:00 PM
Wednesday
8:00 AM - 9:00 PM
Thursday
8:00 AM - 9:00 PM
Friday
8:00 AM - 9:00 PM
Saturday
9:00 AM - 7:00 PM

Customer Reviews of Mercedes-Benz of Laguna Niguel

4.8
Overall Rating
(56)
Recommend: Yes (54) No (2)
Write a review: Sales | Service
sales Rating

Purchasing my 2018 AMG C63S Coupe

by buyingaMB on 04/01/2018

Purchased my car working with Ray Hashemi, internet sales manager. Ray was very transparent and accommodating throughout the process and I received a very fair price on my new car as well as a great price on my trade-in. Also worked with Shawn (Finance Manager) who was also very helpful and knowledgeable about the car. Arsalan is the product concierge and was super knowledgeable about all the cars features and electronics. Will definitely have to go back to him for a follow up lessons. Have yet to deal with the service department but my guess is, it's top quality.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
164 Reviews
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sales Rating

Purchasing my 2018 AMG C63S Coupe

by buyingaMB on 04/01/2018

Purchased my car working with Ray Hashemi, internet sales manager. Ray was very transparent and accommodating throughout the process and I received a very fair price on my new car as well as a great price on my trade-in. Also worked with Shawn (Finance Manager) who was also very helpful and knowledgeable about the car. Arsalan is the product concierge and was super knowledgeable about all the cars features and electronics. Will definitely have to go back to him for a follow up lessons. Have yet to deal with the service department but my guess is, it's top quality.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great experience!

by elena12345 on 02/27/2018

I usually don't like spending time at dealerships, but this time, when I was leasing my new Mercedes, I enjoyed my whole experience. My representative Ho was very friendly and knowledgeable, carefully answered all my questions and efficiently addressed all my needs associated with the lease.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great Customer Experience

by TechGuy on 02/13/2018

My wife and I had a great sales experience with MB Laguna Niguel. Mark Hansen was very professional, knowledgeable and most important, patient. We were evaluating several luxury vehicles and ended up leasing not only one but 2 new cars from him due to the level of customer service we experienced.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Best Car Buying Experience Ever!

by BogieGolfer on 01/25/2018

Purchasing a vehicle can be a very stressful experience for everyone. My buying experience at Mercedes-Benz Laguna Niguel was just the opposite; stress-free throughout the selection, test drive and purchasing process. Their location off the 5-Freeway is very convenient and their sales and service facility is very comfortable during your brief stay. From my first key stroke on the MBLN website to driving away in a Certified Pre-Owned Vehicle, my salesman-Bernie Mendez and the entire sales team treated me with kindness, respect and professionalism. The MBLN website is easy to navigate and filter to the vehicle you are considering. I found through extensive research on the web, that their inventory, quality and fair pricing of vehicles stand-out from all the rest. I highly recommend that you purchase your next Mercedes-Benz at MBLN and like myself experience the high-level customer service that is portrayed by everyone I had the pleasure of meeting. I'm very pleased with my new vehicle and proud to be part of the MBLN Family.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Best Salesman Ever!

by carlover777 on 01/14/2018

I had a most pleasant experience at Mercedes Benz of Laguna Niguel. My salesman, Steve Mead delivered such a fine level of customer service. I was pleased from start to finish. What he said he would do, he did. Also, the support staff, the financial department were all just the best as well.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

First class service

by HenryVIII on 01/06/2018

Excellent service. No haggling, no waiting. Go see Kosta!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Awesome Buying Experience!

by nowitsimple on 11/28/2017

MB Laguna Niguel is a Stunning dealership. Everyone I spoke to was professional yet personable and Mark Hansen really showed his concern his customer, me, throughout the ordering process. I was very specific about of what I wanted & willing to wait. The make & model took me 5 years to decide on and what a winner! Mark explained every detail including of the technology aboard my new GLC300 like my Apple Car Play. I would not change a thing! I am delighted with my choice of Mercedes Benz and without question, would buy again from Mark.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Purchase of a new GL350 SUV

by Deutsche on 10/31/2017

We were looking for a new SUV to replace our ML350. I contacted three different dealers for models, availability, pricing and colors. After a few conversations with representatives of all three dealerships I chose MB of Laguna Niguel. I communicated on line and via telephone with Josh Sweeney, an extraordinary Sales Associate. He was well spoken , very polite, knowledgeable and extremely helpful. Therefore we chose to go to MB of LN. Josh was just as pleasant, patient and professional in person. He showed us several models and also mentioned available discounts for certain types. We found the car we liked and had a very pleasant experience. No pressure just perfect service. Our rating is a 5 Star.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Great Customer Experience

by robert2502 on 10/26/2017

I was shopping for a 2018 AMG GLC 43 SUV and found the vehicle on the MB Laguna Niguel website. I contacted Cory McCombs and he confirmed the specs, sent me the build sheet right away and when the vehicle was ready, he drove it to my office, over an hour away. Great service. Great customer experience. Highly recommend.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Very Professional

by RobMLin on 10/03/2017

Had a great experience with Tim Rhine. Very professional from the first encounter. Not pushy, just attentive to your needs. Followed up on some homework I gave him and by the next day found the car that fit my parameters. I can't recommend him highly enough.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Excellent Experience

by Jeremyb on 09/30/2017

Had a great experience MB Laguna Niguel purchasing my G550 4x4. Christopher White and Michael Ball were very thoughtful and thorough. I had no issues with with completing my deal exactly as promised. Took a little longer than I wanted, but was very satisfied with the service. Would use them again.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Horrible dealership

by obiseancanobi on 08/29/2017

This is probably the most lacking dealership in town. BE CAREFUL in dealing, especially, with their internet sales department. Bernie Mendez lures you in with false promises and then wastes your time when they get you at the dealership. They use very gimmicky lines to try and fish for your business all in their end goal to rip you off and of course make maximum profit for themselves. There is nothing ethical with the dealership and especially Bernie Mendez and Tony Venti.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
sales Rating

Purchase of my CPO Vehicle from MBLN

by bgifirst on 08/19/2017

As a return customer, we purchased another CPO car from Bernie Mendez who help us with our original purchase 5 years ago. It was a painless process that resulted in me getting an incredible automobile at a great price. We had been to several dealerships prior and came back to MBLN since we knew the individuals involved. As crazy as it is sounds, we don't have a problem traveling to Laguna Nigel to get our car serviced. There is something to be said for knowing the people you do business with.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Customer Not Target

by SfromMV on 07/05/2017

MBLN immediately treated me as a customer and not a sales target. I felt valued and important. I felt respected without any hint of concern that perhaps I should not be buying a MB. All of this, within the first 15 minutes of meeting me. Ben Hirshman, sales, was a pleasure to work with and as I have told him, made the potentially painful new car buying process virtually pain free.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Great Sales Associate

by benzbabe on 05/15/2017

I walked in to just look at a car and was greeted by Ho Yi. He was friendly, helpful and low key. As I thanked him and was leaving he asked if he could give me a quote. He took only 5 minutes of my time, handed me a quote and I left. I compared it to some other dealers and was pleasantly surprised he gave me the best quote without haggling or going back and forth to his manager. I wasn't ready to buy, but with such a great quote and service , I went back the next day and bought the car. It was a nice easy experience. Highly recommend Ho and Mercedes Benz of Laguna Niguel.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Great experience buying a car

by AndrewN on 05/12/2017

Ben was a pleasure to work with -- He was professional and very helpful without unnecessary pressure. From walking onto the lot to driving off the lot in our new car, the experience was great.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Best Mercedes dealership in So. Cal

by SHassibi on 04/28/2017

Wayne was the first person we met at the dealership & we knew we were in the right place! Wayne was very friendly & eager to answer all of our questions including our teenager's multiple Mercedes questions about all of their cars! We were looking for a certified pre-owned GLK 350 & their selection was great. We left that day with a lot to think about. The next day, my husband called Wayne & discussed the car we were interested in. They came to an agreement over the phone & we drove back up to Laguna (from San Diego) that evening. We hit a lot of traffic, so we were concerned about making it to laguna before they closed at 7. It was a Sunday night so we called Wayne and offered to go the next day since we probably wouldn't make it until at least 7, closing time. Wayne told us it was no problem, he would be happy to wait & for us not to worry. Once we arrived, Wayne came out to greet us & show is the car, answered all of our questions & took us on a test drive. Being that it was 7:30 at this point, we never felt rushed or that we were Imposing on him. We purchased the GLK from Wayne that evening & are extremely happy!!! Aldo involved in our purchase were Steve & Adam! Steve was very patient with us & was there with us until we left around 9:30pm. Steve showed us everything in our car, answered all of our questions, helped me get my phone connected to the car etc. Steve was great! Adam was the finance guy with a great sense of humor! He also answered all of our questions & helped get us the best possible financing. Never before have we walked into a dealership & felt so relaxed & welcomed!! This Mercedes dealership is the absolute best one in Southern California! We were also interested in a few GLK's at fletcher jones dealership, but the few people we were communicating with, were actually the epitome of a car salesman stereotype!!! We will always shop here at Mercedes of Laguna for our cars from now on. Thank you WAyne, Steve & Adam

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

SALES TRANSACTION

by mbrosjak on 04/08/2017

MBLN is a top notch dealership - they deserve 10 stars! Family owned makes a big difference. After being a happy BMW owner for many years, i decided to try Mercedes. I was hesitant at first but I'm glad i did. Personalize pleasant experience !! they exceeded my expectations compared to the other bigger dealership in OC who claims to be # 1 - however, it is a volume dealership where you are literally just another number. Alek has a warm no pressure attitude & he focused on my needs and wants. very knowledgable, cordial and did anything he can to meet my requirements. Ali/sales manager is the best I've encountered thus far. he saved me from the pain of going back and forth no haggle- very forthright and smooth final outcome. I was a loyal BMW customer for many years because of service. Michael from finance gave me all the information to guide me through which option i should go with. Again, unlike other financial department - he made sure i was there in and out- everything ready in nice little folder. No gimmicks or extreme sales pitch on extras- just enough information to make my decision on what suits my needs. I am now an MB fan! loved the car, extremely satisfied with transaction - fastest most straightforward and best of all - personalized. MBLN proved and showed that Customer satisfaction is their priority!! I now plan to be a loyal MB owner for the many more years to come Thank you Alek , Ali and Michael !

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Thank you Kosta!

by JayBenz on 03/20/2017

I appreciated Kosta's direct candor and desire to make sure that he worked with the dealership to get me what I wanted. I came to buy and from start to finish he delivered. I love my new E43. Thank You Kosta!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Kevin Galaviz

by Vegasmark on 03/12/2017

After I decided to purchase a Mercedes Benz AMG E34, Kevin worked with me to find the exact vehicle I was looking for. Since I live in Las Vegas, my purchase required extra service compared to the standard purchase. Highly recommend you work with Kevin if you live within 300 miles of Laguna Niguel.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Excellence !

by Wotowoti on 03/11/2017

This is my "go to" dealership for QUALITY CUSTOMER SERVICE! Every member of staff from sales to maintenance give you time, listens to what you want and need and go out of their way to be flexible and accommodating! Special mention to Bernie Mendez for finding us exactly what we needed, a rare combination of charm, exemplary customer service and a true gentleman !

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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