Sommer's Automotive
Customer Reviews of Sommer's Automotive
Mr.
byon 03/06/2024
Friendly helpful and honest.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Mr.
byon 03/06/2024
Friendly helpful and honest.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Happy Customer
byon 01/24/2024
Leasing a car from Sommer’s was a smooth process from start to finish. Everyone answered our questions promptly & I did not feel rushed or pressured. Also happened to lease during the charity “Share the Love” event, so was great timing! I would recommend Sommer’s to others & work with them on my next lease. All around a good experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Made car buying easy
byon 12/22/2023
I bought a brand new car in July from this dealership and they were super friendly and helpful. It was an easy process to order the car and they kept me informed of the delivery. And the car came much earlier than originally predicted and I really appreciated that.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We love Sommers
byon 08/16/2023
We bought our 2023 Subaru Ascent from Sommers and we couldn’t be happier. Devyn our salesman was awesome throughout the whole process of ordering the vehicle to delivery and follow up. This is our 5th vehicle we have brought from Sommers and we wouldn’t go anywhere else.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Normal mileage maintenance.
byon 07/24/2023
As with prior service my vehicle maintenance was completed efficiently by competent personnel. I trust Sommer's with all of my service needs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
My Crosstreks Second oil change
byon 06/28/2023
Since picking up my 2023 Subaru Crosstrek in November I've put on an average of 94 miles a day to work and home. I scheduled my most recent service online and found it more convenient than I had thought it would be. The intake technician got me checked in quickly and the service technician completed the entire process in less than the projected hour. I was delighted with the whole process and everyone I was in contact with at Sommer's Subaru.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent service
byon 05/02/2023
Sommer's Subaru provides excellent service at a reasonable price. The customer waiting room accommodations are excellent and the service team keeps me informed on the status of the work. The work is completed professionally, accurately, and never requires a follow-up visit.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change
byon 05/01/2023
Sommer’s always does great work. Car was done on time, I was called I needed a cabin filter which I had them install.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Installation of fog lights
byon 04/19/2023
When I arrived, they told me how long it would take to install the lights. It ended up taking a lot less time than what they had said, and they did a great job!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
‘24 Crosstrek build terrific so far!
byon 04/16/2023
I tried working with 12 dealerships including “my” dealership Wilde. They didn’t seem to have time for me. I then remembered my great experience buying my 2013 outback new there. So try Sommers. Adam is the best salesman I ever had (age 58). I wanted to fit a car purchase in between a long illness and then a week of hospital tests. I want to buy cars from Adam as long as he’s there selling!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
2023 Subaru Impreza Wagon
byon 03/01/2023
An overall comfortable experience from sales staff, particularly Matt Marman, and all the way through to reviewing vehicle and driving off the lot with my new car. I am very pleased with the whole experience at Sommers.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Getting maintenance done on short notice
byon 02/06/2023
I went to another dealership & they weren’t able to do an oil change & rotate tires in the following week. Sommers got me in the next day. Thus the maintenance I needed before leaving on a 2,500 mile trip. In addition the vehicle was checked over for any deficiencies.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Sommers Subaru
byon 01/04/2023
Appointment time was honored. Service completed in estimated time. No up-sell of unneeded services.Service people and receptionist very friendly. Clean waiting area. Free beverages. Very good experience. I did not purchase my current vehicle from Sommers Subaru, but will seriously consider them on my next vehicle purchase. Good dealership.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
reasonable product
byon 11/21/2022
pleasant and effective
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Suburu Outback Touring Limited
byon 09/11/2022
Great car. Tracks and handles very well. Plenty of power and comfortable ride. Only small disappointment was there was no lumbar support on front passenger seat which I assumed would be there on this high end vehicle. It came with lumbar for the driver. I assumed incorrectly it would also be on the passenger side. I guess it was an add on?
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Experience
byon 01/24/2020
I had a great experience with this dealer very knowledgeable and very accommodating. I received a great deal.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great
byon 04/16/2017
Everything was done promptly and well. My car was returned extremely clean and everyone is always incredibly friendly. Thank you.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
$1064.00 service and no customer service
byon 03/22/2017
$1064.00 service bill and no customer service whatsoever. disrespect at it's finest. Will seriously be reconsidering whether or not to buy my next Subaru from Sommer's. I have two Subaru's currently and have no intention on changing. I have to say I am completely disappointed with the service I received yesterday at Sommers. I took in my 2012 legacy for a 60,000 mile service. I also had them complete a transmission service and a front and rear differential flush and fill. I was just trying to be a responsible Subaru owner and keep this car going well past 200,000 miles. Something I have come to love and respect about Subaru's. It started off poorly from the beginning. I scheduled my service online and was to drop my car off at 7:45 am. I has also requested the shuttle transport to my work (7 minutes away). When I arrived at 7:35 I dropped off my car but was told the shuttle service driver had already left with someone else and would not be back for at least 30 minutes. Obviously, I would have been late to work had I waited. Thankfully a family member was able to pick me up and drop me off at work. Crisis averted. I was told that my vehicle would be done by 3:00pm (noted on invoice below), and I would receive a call at that time informing me that the shuttle driver was on his way to my work to pick me up and take me to the dealership to pick up my car. 3:00pm comes and no call. 3:10 pm comes an no call. 3:20pm comes and no call. So I pick up the phone and call the service department. I was told by a friendly customer service representative that all of the "Service Advisor's" were busy, but I could leave my name and number and someone would get back to me shortly. Fair enough, I thought. 3:50pm comes and still no call. Now I am getting nervous. I have a 4:50pm appointment in Milwaukee that I cannot miss. I call the service department again. I am told by another friendly customer service representative that all of the "Service Advisor's" were busy. I explained to the representative that this would not do and I would need to speak with a manger. After a short hold I am speaking with a "Service Advisor". I inquire about my car and am told it will be about 45 minutes to an hour. I explain that this will not work and I have an appointment I cannot miss. I was told my car would be done by 3:00pm. The service advisor proceeds to put me on hold to go speak with the mechanic performing the maintenance. He comes back on the line and says they will have the car done in 15 minutes and that shuttle driver will be at my office in 10 minutes to pick me up. 4:15pm, there is no shuttle driver. I call the service center and explain the situation. While waiting on hold the shuttle driver arrives. I get the to dealership at 4:30 pm. I quickly check out and pay my bill. $1064.00. No explanation of service. No apologies for being late. No service, period. I get out of the dealership at 4:42pm. I try to make my appointment but arrive more than 15 minutes late and miss my window. So not only was Summer's 1 hour and 37 minutes late I wasted over an hour driving downtown and back for no reason. I had to reschedule for next Tuesday. What amazes me is that I dropped my vehicle off at 7:35am and they weren't able to complete the service until 4:37pm. Clearly they waited around all day to get my car. I can only assume other "unscheduled" vehicles came in for service and in an attempt to make more money they tried to get more done than they could in the amount of time they had. The most frustrating part was the complete lack of responsibility and customer service. Being in a customer service center industry I understand that things happen and everything does not always go according to plan. However, when something does come up and I cannot make a promised deadline I reach out to the customer proactively and apologize for the delay. This is basic customer service 101.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Recent Impreza Service
byon 02/26/2017
I think one of the best measures of performance is how a dealer/service department responds, when an unusual issue crops up. Sommer's Subaru excel in this regard. I recently had an issue with intermittent power steering on startup. Sommer's service department took the time to find the root cause and fix it, asking for help from the tech line and Engineering as needed. I was able to use a loaner car during the repair, and of course it was fixed under warranty. The 2016 Impreza is my 3rd Subaru bought or leased from Sommer's. Though problems have been relatively rare in general, Sommer's have gone out of their way not only to make effective repairs, but also to ensure customer satisfaction. I recommend them highly for Service (and Sales).
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Outstanding Buying Experience
byon 12/28/2016
I highly recommend Sommers Subaru. The team was straight forward, no gimmicks, and truly was there to help find the right vehicle for us. They were professional, knowledgeable, and made the whole buying process an enjoyable experience. I'll be going here from now on.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Best Car-Buying Experience
byon 07/23/2016
The staff at Sommer's is fantastic on every level. Not only are they helpful, knowledgeable and personable, but they go the extra mile to provide real service and simplify the car-buying experience. I feel confident in my purchase, and Craig, Don and Michael worked with me to ensure I was getting the right car at the right price. I would highly recommend Sommer's to anyone looking for a new or used car - especially if you are tired of the run around that most dealerships consider to be "standard". Sommer's also installed a hitch on my vehicle upon purchase, and I was so satisfied with their Service Team that I will likely switch from my usual mechanic to Sommer's. It is great to have an honest, family-oriented dealership in the North Shore, and I should also mention that my kids loved the waiting room (complete with Disney Channel, DVDs and aquarium-themed walls) and Dove Hot Chocolate!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments