Larry H. Miller Downtown Honda Spokane

by SHIVAKIRAN on 08/21/2020

I had been introduced to a world of Auto sales team, out of which only Salesman "Nick Daadouch" who could get me a car, clearing all hurdles. Its been an awful experience on this purchase of an used vehicle. It was a complicated process from beginning till end. "Nick the Greek" did support me with his Manager, Accounts and assistant to finalize my car. Now i drive with pride and no regrets! There are no hidden price, no long stories, well within our expectations. Ended up buying an Preowned Honda HRV, well maintained, minimum miles and within my budget. i would recommend him and his team with 5 Stars for this incredible experience.

Read more

by Berlimama74 on 05/29/2019

I really love the service I get here. It's always painless and worry free. I've never had any problems or concerns.

Read more

by JeffL32 on 04/17/2019

Make sure you get the right sales person. The first time I went in I dealt with a salesman named Nick,he seemed very un interested in my business as I was looking at a used vehicle. He was unwilling to negotiate or even counter offer. I left and came back two days later. I met a salesman named Shay, he was upbeat, eager and seemed genuinely interested in me getting what I wanted and needed. If he didn't know the answer to my question he admitted it and found the answer. He built trust and worked hard. 4 hours later I walked out with a vehicle. During the process I mentioned the financing that was mentioned online on their own website, the APR mentioned wasn't even an option no matter what your credit score was. The finance guy said he didn't have anything to do with the advertising, that left a sour taste in my mouth. After negotiating a bit further we came to a deal. At this point (2 days later) I am still waiting on a call so I can schedule some of the negotiated extras but they would not give me an ETA. I am happy with the vehicle as much as I can be with only having it 2 days, I liked Shay but was un impressed with the rest of the staff I have dealt with.

Read more

by PDemopulos on 03/27/2019

We've purchased a couple of cars from Larry H Miller dealers in Spokane, WA. they are very professional, great care and service. Staff, including sales to service departments are excellent.Highly recommended.

Read more

by PDemopulos on 03/27/2019

We've purchased a couple of cars from Larry H Miller dealers in Spokane, WA. they are very professional, great care and service. Staff, including sales to service departments are excellent.Highly recommended.

Read more

by Heatherargyll on 08/27/2018

I was given a trade in estimate and price on new vehicle online. I went in on the defensive thinking they would be like many other dealers and try to change their offer, the sales price and try to push me into buying more than I wanted. It wasn't I was signing the final paperwork that I realized they weren't going to any games! What they promised is what I got. Superior service, excellent communication, great staff. it won't need a new car for awhile but when I do, I will go back. Not many dealers are this straightforward.

Read more

by ehbenson on 08/19/2018

My husband and I have decided to transition from a suburban to something smaller. We thought we wanted a different vehicle but after test driving it, it wasn't comfortable and we felt it wasn't what we were looking for even tho it sat 7-8 people, was AWD, and looked nice. The dealer (Steve B.) asked what other vehicles we were interested in. I mentioned some other vehicles but I wasn't excited about them because they were going to be way out of our price range and not very nice. I also didn't like how they felt to sit in them. He suggested we tried a 2016 Honda Pilot EXL-Nav. The moment we sat in one...we knew that was the car for us. It seats 8, has all the bells and whistles we wanted (plus extras), gets great gas mileage, and handles so well. The seats are much more comfortable than a Toyota Highlander or 4Runner. Thank you Steve!

Read more

by StacyMo on 04/13/2017

Bud was very professional in finalizing our purchase. We have purchased from Bud before and will definitely do it again.

Read more

by SgtSide on 03/13/2017

My recent purchase of the 2016 new Honda was very professional and pleasant. The entire staff was friendly and knowledgeable.

Read more

by Sabrina071 on 03/01/2017

Bill did all that we requested. He was very knowledgeable and took the time to help me set up the computer part of the car, i.e Bluetooth, settings, clock, screen changes... Etc

Read more

by Jasminekitty on 06/29/2016

Bought car through the Costco Auto Program. I had never heard of it until I randomly stumbled upon a Google review that mentioned it. Should be better advertised by Costco. Definitely the way to buy a car! First the good: Salesman, Bud, who works with the Costco program was knowledgeable and helpful. Michael Gennusa, a new salesman, was very kind, sincere, and helpful. However, he had not yet had training. He was unfamiliar with the cost sheet, what items on the cost sheet meant, and which were optional. He was corrected by coworkers shaking their head behind him to correct what he said. That being said, he winded up saving the sale-not by what he said or did, but who I perceived him to be- someone who would not intentionally deceive me. That brings up the bad. Thankfully, I wrote down all the Costco prices Bud gave me as he was not available when I was purchasing. After initially being told the vehicle anti theft registration cost was mandatory, when I said "So, I have to pay for something I don't want?" I found out I didn't. The biggest issue, though, was the additional $3000 plus extended warranty that was automatically added into the cost. I asked about it, Michael didn't know, he went back to find out, then came back to show that lower on the page in very tiny print it said it was optional. This is like when you renew your license tabs and the park fee is automatically added in, only later, if you are paying attention, do you realize you can subtract it from the total. It is deceptive. It would be much more honest to show the actual price then list the options available for additonal costs. I was annoyed, then re-annoyed when someone came out to tell me that they are "very transparent," that "salesmen know to stress that this is optional," that Michael was "new and that's why he didn't know" that something that looked like a mandatory cost was actually an optional EXTENDED WARRANTY!!! Seemed like they were making it difficult to understand on purpose if even their salesman didn't understand. Then, finally he said that "70% of people buy the extended warranty, so that's why we put it in." I was in the 30%. These "explanations" reinforced my feeling that they were not upfront. As I said before, Michael saved the sale for them as I believed him to be a trustworthy, ethical guy. They ended up sweetening the deal a lot with a very reduced extended warranty package. Ultimately I believe I got a good deal, but the experience was tainted. This was the 3rd new car I have purchased, the first from this dealership, and the worst experience so far. I thought the Costco program, which has no negotiation opportunity on price, would be a no brainer. But, sadly, you still have to watch out for deceptive practices.

Read more

by Thillbilly on 05/31/2016

They worked to get me a great interest rate with a local credit union. Everyone was nice and quick to answer questions. I would buy from them again.

Read more

by kfinch12 on 02/24/2016

After years of used cars I decided to purchase a new car and spent many hours researching and test driving cars. Derrek and others at Larry H Miller answered all my questions and graciously gave me time to make a decision. Think four separate test drives over two months. They also caught a mistake in the paperwork that benefited me rather than them and called me back to fix it.

Read more

by uhkkggf on 02/12/2016

Bill was very accommodating and took the time to listen in order to figure out what our needs were. (no other dealership took the time to do this for us) He then came through with the options and budget we required. I will definitely recommend him to anyone I know looking for a vehicle. Enjoying our new Honda Accord. Thanks Bill!

Read more

by Manesha on 02/02/2016

I had a Honda many years ago and this was the time to have another. The sales people were very pleasant and helpful. They worked with us to make it happen for us. I love driving the CR V. All wheel drive.

Read more

by gjakers on 06/25/2015

Salesman Bill Schulman was great to work with would recommend him again.

Read more

by I_golf on 05/30/2015

Really great except for one thing. When we asked about getting handicap license plates (we already have placard) we were told that you don't do that, we would have to go to D.O.L. ourselves. We went to D.O.L. that same day & were told that the dealer needs to get the information & fees when getting the registration & if they had questions all they had to do is call D.O.L. Now we have to wait for the registration & pay "again" for the handicap plate. (Not only the $32 fee , but the hassle of doing it). Other than that, our salesman Ron was very helpful & patient with us, we would recommend him to anyone looking for a new vehicle.

Read more

by Mike5304 on 02/16/2015

Great help and staff was very knowledgable about the car I was interested in. Very friendly as well, was able to answer all questions I had and able to get me the deal I wanted. Big thanks to Sean Perry and Ron Stein for all their help!

Read more

by Jenkins101 on 01/28/2015

The sales man was overly pushy, other then that it was a great experience. Thank you

Read more

by rcdoyl on 07/01/2014

The help was above board, went the extra mile so to speak to satisfy me. I would consider recommending their service to others.

Read more