Bill Pierre Ford
Customer Reviews of Bill Pierre Ford
Worst Dealer Experience Ever
byon 01/13/2022
I went online last year and ordered a fully loaded, brand new, Mustang Mach E from Ford. Ordering it this way meant the price was locked in at MSRP and really all Bill Pierre had to do was sign the final papers and give me the car when it arrived. With the incompetent crew they have at the dealer they couldn't even do that. When my car arrived after a 6 month wait, the dealer didn't even contact me. Ford emailed me and I had to reach out to Bill Pierre. Once I got ahold of someone in the sales department they informed me they had scratched my car on delivery but asked me to come in the next day to do the paperwork. I am pretty understanding that things happen, so I went in the next day and did the paperwork. After spending 5 hours at the dealer they were finally able to process all the paperwork which seemed like a strangely challenging task for a group whose job is selling cars. (no trade-in, financing pre-approved, direct through Ford- should have been the simplest task ever) Even after 5 hours though, they still couldnt tell me where my car was. They had actually lost my car and couldn't tell me where it was being repaired or when I would get it back. It took me 4 days to finally get an update from them on a car that I had now already paid for. The next week they eventually delivered my car to me. However, this wasn't even something they could do right. They delivered me a car without temporary license plates or an owners manual. The owners manual had the code to the car door in it, which normally wouldnt be a big deal but since I was planning on driving this car with my phone as the key a backup entry code is a nice piece of mind. The incompetent sales staff once again couldn't help me and I finally had to get through to the customer service manager, Jody. After waiting another three days they were able to find my owners manual and email me temporary plates so I could legally drive my car. At this point, I thought I was done dealing with the ridiculous sales team, but nope, not out of hot water yet. When I went to take off the hideous Bill Pierre license plate frame they hung on the car, I found that the entire section of the car covered by the plate was where they failed to properly repair the paint on the car. This is a brand new car, and when they had fixed the scratch on my bumper that occurred during delivery, they were so lazy fixing it that they got overspray on the car with a very obvious tape line and then just covered it up with a paper license plate. Totally unacceptable and dishonest. Over the next two months I tried to get my car fixed to my expectations. At every step of the way I had to hound the customer service manager to get the help I was desperately looking for. They took my car for an entire week and gave me a trashed Ford eco-sport as a loaner car. They made a bunch of excuses about a vehicle shortage, but it was insanity to give me an absolute beater after I had just paid full price for a brand new car that they had damaged and then expect me to drive an absolute piece of junk while they tried to fix their mistake. After the entire week, they told me it was ready to come pick up. When I showed up the sales man told me he was sorry but they hadn't fixed my car. They had tried to buff out the overspray and if anything made it worse. The flawed paint was very obvious and could be spotted from a mile away. I brought the car in a second time and they once again had it for several days. This time they still couldn't fix the paint properly. When I complained to the customer service manager that it still wasn't done correctly she told me she didn't know how that would be possible given how they did the repair. At this point I gave up. I had invested probably 40 hours of my time going back and forth with the dealer to fix their mistake. They never once went the extra mile or went above and beyond but consistently did the absolute bare minimum only because I was begging them to. I love my new Mustang Mach E. It's been an awesome car. I will buy more Fords but never again from Bill Pierre. Dishonest, Lazy, and the worst car buying experience I've ever had. I suggest you take your business elsewhere.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Buyer beware
byon 11/18/2018
Very unfriendly dealership, typical shady car sales tactics. Dealership advertising discount, rebates and interest rates but when after you arrive at the dealership they try to sell the vehicle by a month a payment amount. When asked about advertise interest rate, they say if take the interest rate do you loose some of the rebates and discounts. It desptive advertising to get the buyer in the door to sell you on a monthly payment. Contacted the general manager but never got a response. Don't waste your time this dealership
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Great Service
byon 04/04/2018
Great service all around. The Bill Pierre team helped me find the car I wanted and answered all my questions. I had a great shopping experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great experience
byon 01/25/2018
Bill Pierre Ford helped making car buying a positive and enjoyable experience. I was very impressed with Kevin the salesmen who helped me.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Love my new Escape!!
byon 01/20/2018
Thanks so very much to Diana, Jessica and Kelly for the best first-time experience with a new lease! The process was seamless and I truly appreciate the customer service I've received. I absolutely love my Ford Escape :) Thank you!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
New Ford Focus
byon 01/06/2018
Jonathan C. was the salesperson who helped us. He brought the Focus to the dealership nearest to us, stayed with us through the whole process, and went over all the features of and important operational details on the vehicle before we left the dealership, a REALLY helpful experience. As a whole, the entire staff that we worked with when we bought our car were very professional, courteous, and knowledgeable. The sales manager and loan/payment manager were easier to work with than any other group we’ve worked with in buying cars over the last 50 years.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Escape at Pierre Ford
byon 07/10/2017
My husband and I came in to look at Suv's and trucks. Our sales woman Diana worked hard to make sure we had a chance to test drive several different vehicles. We'll definitely be returning in 2 months to buy again!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great experience
byon 06/07/2017
George was great. Made the whole experience easy, was super responsive, and went out of his way to make sure I got what I asked for. Even after you got my money :)!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great service in Sales and Finance
byon 04/29/2017
We really hadn't planned to buy a car for another year so we could save up after a bankruptcy. But our car gave out ahead of schedule. We researched financing options and cars for several weeks. We decided to check out Bill Pierre Ford based on good reviews and selection. We were not disappointed. Richard (aka "Big Country") took the time to listen to what my husband and I wanted. He helped us find a great car pretty quickly, and was fun to chat with while we waited on the financing info. Business manager Darren found us better financing deal than even our credit union offered. Between the two of them, we had all our questions and concerns answered. We walked out very happy customers and will definitely come back to Bill Pierre for our next car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Thanks for helping us out
byon 04/28/2017
Hammer was excellent and found us an awesome truck. I think the only thing I didn't care for was the feeling like we just needed to take what he offered. I got the impression of irritation if I inquired about other vehicles during the day. They were also hedge at times when I was trying to find out the terms of the deal. We came from a ways away. If someone asks for the details, you should tell them.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Easy and professional.
byon 11/05/2016
The easiest most enjoyable experience I've ever had buying a vehicle. They were up front about their pricing and gave us a great price. I ended paying less than I anticipated and had an extremely knowledgeable salesperson. Most dealerships the sales people know less than I do about the vehicles. Here they answered all my questions. Massive inventory to choose from, too! Highly recommend.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Attentive, personable, quick, got what I wanted
byon 04/04/2016
I had done my research online, knew the car I wanted, had a nice call with my sales person Tony prior to my Appt. I missed the fist apt, Sorry. Went later in the week, The first car had a few more "extras" than I wanted ($), they found the right car and we agreed on pricing and then a whirlwind of activity from three people at the same time, got the car cleaned, went through the books, went through the financing all of it. I haven't bought a car since 2005. the process has changed a lot, to the good for sure. Best part, they drove the car INTO the show room for me to get in and drive off. Nice touch
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Awesome Experience!
byon 01/27/2016
Everything was great! I went and had the test drive for a Ford Mustang GT, which was incredible. They helped me a lot to buy the car, everyone here is very kind. I would definitely recommend this place!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great dealership!
byon 12/15/2015
Talk to Ethan! This is the second car that I have bought here. Great experience from start to finish! Could not be happier with my car, the deal, and the whole experience. I worked with Ethan and he was probably the best I have ever dealt with.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Pierre Ford is AWESOME
byon 11/17/2015
Love my 2016 Ford Explorer. Jason the new car manager was great as always (my third purchase there) and George did an outstanding job as my salesman.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent
byon 11/09/2015
Tony is very kind person. He helped me to choose the best mustang for me, and it is very amazing car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great transaction
byon 11/05/2015
I purchased a Ford Focus ST through the Costco buying program. It was painless. The staff at Bill Pierre Ford were very professional, attentive, and made the purchase go as smooth as possible. I would not hesitate to return for an additional car purchase or to recommend to friends/family. Thanks again
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Sales Staff and Service
byon 11/04/2015
We purchased an 2016 Mustang GT for my husband. Our sales person, Jef Nelson was awesome. They took great care of us and made the whole purchasing experience easy and painless. We would refer anyone looking for a car to Jef.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Happy At Pierre Ford
byon 10/30/2015
I am very Happy to shop here, quick friendly service and I feel like I was very welcome in the store. Very knowledgable people at every step of the way to get the best value in town. I love my new truck. Leaps and bounds above every other Ford store I have visited. George, Matt and Jason were exceptional and honest with my situation to get fair value in my trade and excellent service more importantly. My 4th purchase was my best one yet.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
My new car and salesman made my day
byon 10/26/2015
I originally came to this dealership with the intent to purchase a Ford Focus ST. The test drive was great, the car had all the goods. But then I test drove the Mustang Ecoboost and immediately fell in love. It drives so well, and I was already used to the drive of the mustang since I've had one previously. The value of the Mustang and Ford Focus ST were pretty much the same, all I wanted more was leather in the Mustang, and so I went for the stang! My salesman was super helpful and friendly, was not pressuring me on any decisions, he just wanted to make sure he provided as much information as possible to help me make my decisions with the financials. It was a great experience - I would recommend anyone to work with Andy for any Ford purchase. Awesome sauce!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Like the Fusion
byon 10/21/2015
Your team worked well together to help me find the right car foe me.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
