Toyota of Renton
Customer Reviews of Toyota of Renton
Don't stand behind their cars
byon 12/26/2020
I got a brand new Tacoma in mid-November. on December 21st, I started my car, turned the defrost on high, and waited for the ice on my winshield to melt. I saw a little Starburst crack form, then suddenly splinter out in both directions to form a 2-foot crack across my winshield. Renton Toyota couldn't care less. They treated me like an idiot, and explained over and over how winshield cracks form. They insisted there was previous damage, which there ABSOLUTELY not. I had just checked every window on my vehicle the day before after going on a long drive in bad weather. One guy even had the audacity to tell me the damage must have been "microscopic." Infuriating. Damage so small it is invisible to the human eye should not cause a brand new winshield to crack. Rather than filing a warranty claim or standing behind their product in any way, they chose to insist that I was lying and tell me I should have bought their (exorbitantly priced) winshield insurance. This was absolutely a factory defect, and now I have to pay out of pocket for a new winshield. They also would not bring manager out to speak to me when I asked. DO NOT lease or buy a car from this dealer. They are rude, condescending, and do not care about customers the second you sign on the dotted line.
Awesome Experience at this dealership!!
byon 04/10/2009
I would like to report on an awesome purchasing experience we had at Bob Bridge Toyota. After much research and test driving, I had settled on a Non-touring Prius with Pkg 3. I researched to find out whats the optimum price I was willing to pay for this ($23,200 OTD) and the initial asking price ($22,600 OTD). The purchasing experience went like this: Day 1: Emailed/Web requested 15 dealers in Seattle and Tacoma area with quote requests and my initial asking price ($22,600). In the evening, I reviewed all responses and found the cheapest price I was getting was $23,500 which was close to my optimum price. Day 2: Short listed 5 dealers and sent them emails asking them to match my bottom-line price ($23,500). 2 dealers accepted Day 3: Selected one dealer and picked up the car. We finally settled for Bob Bridge Toyota as our dealer. I called the Sales Rep to set up a meeting to pick up the car. I walked in and walked out with my car in less than 2 hours. Throughout all the Sales Rep and their finance guy were super-courteous and polite. Absolutely no-fuss no-pressure sale. They briefly tried to sell their warranty etc, but when I said no, they didnt push at all. This was possibly the most stress free big purchase I ever made. I would highly recommend using Bob Bridge Toyota for your car purchases.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Dealership - See Dwight
byon 10/06/2008
Bob Bridge is where I bought my Scion and my friends and family have bought their Toyotas. Dwight has been recommended to me, and I have always had a great experience dealing with him. Why? Well he is helpful without being pushy. He treats the customer with respect and honesty. I drive from Edmonds down to Bob Bridge because they have always been good to me, and have my loyalty. The rest of the staff have been friendly as well. I have dealt with the parts and Service departments and they have always taken care of me with any problem I may have. If you plan on buying a Toyota, go to Bob Bridge.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Purchased Hybrid Cambry
byon 06/06/2008
I recently purchased a 2009 Hybrid Cambry through the Costco program at Bob Bridge. I worked with Dwight. who found the exact car I wanted at the right price and gave me a fair price for my trade in. The whole experience was hassle free and Dwight was a pleasure to work with. If you are looking for a Toyota I very much recommend Dwight at Bob Bridge Toyota. This was the best car buying experience I have ever had!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
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