Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities
Customer Reviews of Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities
Joe Dineen wonderful salesman
byon 05/09/2023
Joe Dineen was very helpful we lived across the state and he sent us videos and pictures and kept us informed.
Joe Dineen wonderful salesman
byon 05/09/2023
Joe Dineen was very helpful we lived across the state and he sent us videos and pictures and kept us informed.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
never trust this dealer!
byon 08/12/2019
Very bad experience with these guys. Most dealers cannot be trusted but those who ended up in this place cannot be trusted twice much. Thought had a deal on one car, wasted like 1/2 of the day with these clowns, agreed on their asking price and provided all they asked, then very late one of their salespeople named "jose" or whatever informed they are going to "pass on the deal" ...Actually, i am glad they did. Avoid this place, folks.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Dodge repair.
byon 06/05/2018
I was satisfied with the work done on my Dodge Caravan. Jere Gorsline worked with me to explain the work needed and cost involved.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Best Service Department in Tri-Cities!
byon 04/11/2018
Every visit is good, warm & friendly staff! Ms. Mary is so helpful and welcoming!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Radio/Nav Unit Replacement
byon 03/24/2018
Everybody is very friendly, professional, and service was excellent.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Just bought another truck
byon 03/24/2018
The entire team at Lithia Dodge of Tri Cities is very easy to work with, they always make me feel like I have got the best deal.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Customer Service
byon 03/23/2018
I cant say enough about the service department at Lithia, courteous, friendly, helpful every single person goes out of the way to ensure you know whats going on with your vehicle. The staff comes out periodically to gives you updates on when it will be done if it appears to be a long wait. Truly a first class experience and I wouldnt consider bringing my vehicle anywhere else for service. Thank you Lithia!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Recall Work
byon 03/19/2018
John was very professional. l appreciated his kind greeting when I arrived. The work was completed quickly. I have never been treated so well at any other Dealership. WLP
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Repair of Chrysler
byon 03/01/2018
Right Rear View mirror was hit by unknown person in parking lot area. Is now repaired by service technicians and working great!! All personnel at Lithia are great to deal with!!! Jeri is GREAT at his job compared to last guy!! Only, thing on the repair was oily finger prints left all over the mirror. Had to try and clean off before driving.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
New purchase
byon 02/27/2018
This was our first brand new car purchase. The team that we worked with were very professional and didnt push us at all they let us look around and just stood back and answered any questions we had. As for financing process A+ they made this quick and easy. I will recommend this dealership to everyone I run into.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Super Friendly & Professional
byon 02/21/2018
They were great they helped get me the best deal not only on the lot but also for financing a nicer newer vehicle. They gave me the best deal for my trade as well.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
excellent
byon 01/08/2018
It was an excellent experience. They were fast, efficient, and helpful. I was more then satisfied with this visit as i am with all visits at this dealership.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Headlight bulb/oil change
byon 12/24/2017
Mary was very courteous and helpful. She let me know how the job was progressing and made a suggested change (replace both bulbs so they were the same) that I appreciated.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Steves Jeep
byon 12/16/2017
Jere did a great job keeping me informed along the way.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Lithia Sevice
byon 12/07/2017
Top Notch as usual. In and out was great. Services while waiting were great.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
A-1 Service
byon 08/04/2017
In and out with service without an appointment.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Truck Recall
byon 07/24/2017
They got the parts on time and completed the work in a timely fashion.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Impressive Customer Service
byon 07/20/2017
From the moment I walked in the door, all of the Lithia employees made sure I was taken care of. My truck needed recall work done and it was a great experience. I will be looking at lithia first when I buy my next vehicle and will definitely use their service department in the future!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Lifetime oil
byon 07/11/2017
We take advantage of the lifetime oil service. We are always able to get in right away
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Service
byon 07/10/2017
The service staff at Lithia did an outstanding job getting my two vehicles serviced. I appreciate all the effort that Tina, Don & Jesse have done to get me back on the road.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great people
byon 07/07/2017
They did a great job they let use a car when they were did not have to all around really cool
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments