Haselwood Chevrolet Buick GMC
Customer Reviews of Haselwood Chevrolet Buick GMC
Awesome experience
byon 02/02/2024
John was awesome. Listened to exactly what I wanted, didn’t push anything, helped us in every way possible, and helped me learn all the bells and whistles of my new vehicle! Loved listening to all his stories about Hawaii and he even told us some local spots to check out when we go. Thank you so much John!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Awesome experience
byon 02/02/2024
John was awesome. Listened to exactly what I wanted, didn’t push anything, helped us in every way possible, and helped me learn all the bells and whistles of my new vehicle! Loved listening to all his stories about Hawaii and he even told us some local spots to check out when we go. Thank you so much John!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service on 2019 Chevy bolt
byon 02/01/2024
Courteous service & informative
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Quick, easy warranty work
byon 02/01/2024
Stephanie and crew took excellent care of my 2021 Blazer that had a faulty fuel pump module. Listened to me with respect and confirmed my suspicions. Had the work done within a day, and even vacuumed the winter muck out of the vehicle. Great experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Key fob reprogramming
byon 01/23/2024
Customer service awesome. Friendly and knowledgeable.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Satisfied
byon 01/17/2024
Randy kept me informed on status of my vehicle throughout and answered all my questions. had paperwork prepared and got me out the door quickly when I came to pick it up.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
High marks for Haselwood!
byon 01/17/2024
Friendly staff, no haggling, Patrick- salesman was incredible in going the extra mile to locate the exact car for our needs.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Low Pressure Experience
byon 01/16/2024
I liked that I could go to all 4 locations to see the different brand of trucks in one place. I found out I could get a new truck from work at noon and I had an agreement with your company by 3pm. Very fast process after looking at everything. They even took time with me after to teach me to use all the technology that the truck had. The staff seemed very motivated and friendly.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
A very positive experience
byon 01/15/2024
Fast service, very knowledgeable and friendly staff. I appreciate online scheduling, its a big plus when you don't have time to call to schedule
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Randy Gets it Done
byon 01/14/2024
Drive a 2011 GMC Sierra 1500 with 157K miles on it. Parts department helped me order replacement parts and Randy helped schedule for an appointment that fit my schedule. With truck in shop, they discovered I needed new shocks which were not in stock. Randy arranged for an expedited shipment since I was scheduled to leave town in a couple of days. Got them installed and truck road ready on date I needed it. Throughout process Randy kept in communication with me. Explained prices, and what they were doing. When I came to pick up truck he had all the paperwork ready and got me right back on the road. Definitely a positive experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Replace roof racks
byon 01/12/2024
Randy was most pleasant and helpful
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 01/10/2024
Friendly efficient & great quality
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Solid all-around dealership
byon 11/02/2023
Big operation, tons of experience. The sales people and mechanics were clear, helpful and friendly.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Charged for features we did not order
byon 09/01/2023
In November 2022 we ordered a Chevy Bolt from Haselwood. We went through the features on the GM form, worked out a price we could afford on our tight budget, and put down a deposit. We were willing to drive from Seattle because the price seemed better. We picked the base model 1LT, plus a couple of safety features. Then in February, we decided we wanted leather seats, and their sales person said they could switch for $500 to $1,000. That was fine and we asked them to send the revised paper work. They didn’t. So we emailed them again. Still no response, but we assumed their word was good. As the car hit production, Haselwood notified us, and we asked what the final total would be. They said they’d let us know, but didn’t. We tried again, emailing and calling multiple times. No response. The day we were supposed to pick it up we got an estimate with a price several thousand dollars more than what we’d signed up for. Plus several thousand of taxes. We figured we’d work it out there, and spent two hours waiting in ferry lines and driving there. When we got there, they said that was because we’d requested leather front seats, they’d switched us to a more expensive 2LT configuration without consulting us. $30,065 vs $28,035. Plus the resulting increased taxes (Washington state was waiving the first 20K, since the car was delivered after August 1 it’s the first 16K). But they’d never told us even when we requested repeatedly. We’d never signed anything to switch the feature packages or even order the seats, although we tried to make that happen. When we were there your salesman said LT2 had additional valuable features, but mentioned only one that we wouldn’t have chosen to spend the extra money on. It was not what we’d agreed on, and we’d not signed off on it. A decent dealership would have acknowledged that this was their mistake and come up with some compromise. Instead their staffers stonewalled, complained that they don’t make money off the Bolt, and almost implied that it was our fault. They said that GM wouldn’t allow them to drop the price or make any adjustments, although you give $500 rebates to veterans (a good thing), so of course they can. They just chose not to. They then went into some BS rigmarole on how the 2LT would have more resale value, giving the example of the Nissan Leaf SL model. We’d actually asked you for a trade-in price for our Nissan Leaf SL, and they’d offered a ridiculously low price, so we sold it for more than twice that to a friend of our neighbor. In short, their staff dug in their heels, offered us nothing for their mistake except refunding our deposit and not buying the car. They kept talking about how great a deal we were getting until we were totally exhausted. We finally gave in, because we’d sunk so much time into this already, although in retrospect I wish we had just walked away and bought a Bolt elsewhere. None of this is to criticize the Bolt, which is a fantastic car--259 mile range, union made in the USA, tons of great features. But I would never recommend this dealership
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments
BUSY PLACE :)
byon 08/31/2023
I do appreciate having a dealership for my car where I can go and get the help I need. I had purchased my Chevy Spark used and needed extra keys for it.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Haselwood Chevrolet
byon 08/21/2023
John brought us various options and really tried to accommodate our needs. He never got pushy or made us feel like we were wasting his time. DJ in finance also answered all of our questions and got us the best financing deal.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Vibe door handle repair
byon 08/20/2023
Friendly and professional service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent customer service
byon 08/19/2023
Technician was thorough with the multi point inspection and discovered a missing nut on the leaf spring bolt. Customer service representative Tim was very professional.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Recall warranty..
byon 08/18/2023
Service was prompt and kept me updated. Everyone was very friendly
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great customer service
byon 08/11/2023
The service staff were friendly and kept me updated as my car was being serviced. When it was going to take a bit longer than expected I as notified immediately, which I greatly appreciated.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Trustworthy Service Agent
byon 06/19/2023
Tim Hassett was great to work with. He was knowledgeable and efficient and he checked our warranty without us asking to check if our service was covered. Great job Tim. Thanks.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Customer Care
byon 06/10/2023
This was the best service I’ve ever had at a car dealership. I took the vehicle in to investigate what I thought was a minor issue, but turned out to be a major issue with the transmission. Kyle helped me research the status of my manufacturers warrantee and kept me updated every day on the status of the vehicle.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
-Every new vehicle comes with a Lifetime Powertrain Warranty , and are one of the only dealerships in our area to do so!
-We offer a 9.3% tax rate being one of the lowest in the state which can save you a good chunk of money so you can spend it on more important things!
-We support our military. Over 20% of our staff are veterans, and we are actively involved in the Navy Federal Buying program, USAA buying program, and GM Military Discount Program.
-Those of us at Haselwood are proud to be in the community and are committed to many local organizations including the Haselwood Family YMCA, Toys for Tots, the West Sound Boys and Girls Club, Admiral Theatre, Olympic College, and many others.
-We also offer the opportunity to work one on one with a customer service oriented Internet Coordinator while walking you through the steps to getting into your new vehicle!
-We are also part of the West Hills Auto Complex and have over 13 makes of vehicles if you're looking to compare models.
1 Comments