Lexus of Bellevue
Customer Reviews of Lexus of Bellevue
Bait and Switch Special
byon 05/21/2023
They claim "one person, one price" - should be "two people, two prices". Classic manager/sales person rope a dope, then you get a surprise addition of 4k of after market ad ons! Hop on down the road to Seattle, Tacoma, Spokane, or Oregon. Common story in the reviews here...it's the way they operate.
Beware of "Mandatory" Markups
byon 01/10/2023
In fairness, this team was very professional and very transparent. Hence, my logic behind giving them 3 out of 5 stars versus something less reasonable. Here's the thing...in an attempt to either tug at my heartstrings or be truly honest, they said their sales are down and in order to keep the employees at the dealership employed, a non-negotiable, mandatory, "northwest package" of $3000 is marked up on every vehicle. It doesn't matter if you special order or not. So everyone is aware, this is not common practice. They were up front...kudos...but when I asked what it consisted of...I don't need overpriced weather mats or LoJack. I can buy better TuxMats for less and a $29 AirTag versus a $795 LoJack that is redundant with Lexus' safety and anti-theft systems. I'm buying a Lexus not a Hyundai. Don't sell me things that the automakers don't think are necessary. It holds no value to me and is a sunk cost on an item that already runs in the tens of thousands of dollars. I expected more from a reputable brand. Maybe that's why the Korean automakers are eating their lunch in sales and marketshare. I am a diehard Lexus fan, but that was the fastest conversation I've had since COVID started. Please stop taking advantage of a loyal fanbase. We deserve better.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
1 Comments
Decent but left a bad test in my mouth
byon 08/11/2021
I had a great experience buying a car with Rem at Lexus of Bellevue. The process was straightforward and I was out the door in no time. Where the low rating comes from; I was not able to take home my car that day and was told I would get a loaner. It turned out no loaners were left which was not an issue as I was told I could take Uber home and back the next day to get the car and I would be reimbursed for the cost. It has now been over 2 months, I have emailed 3 times and I have not gotten a simple reimbursement for $70's in Uber charges. While the bulk of the experience was good it put a bad taste in my mouth.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
1 Comments
Very terrible and very cheat company
byon 06/18/2021
This company it very terrible and very cheat , I never come back here again, I bought my car in 2018 my car guarantee 5 years including everything in the car , but I came to the service to let them look at the trunk of my car it wouldn’t open,,, but the guy look at my car and I asking him , do I get charge for that then he said yes $200 just for the look at it ,,, and soon when they look at my car then find out what wrong it is then they will charge me another different service,,, I told him I said when I bought the car They said my car have guarantee 5 years including everything and the guy said no .,, make me very pissde of .,, because I never see the company cheat like that ,,, is very very cheat company
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Another very satisfied customer
byon 08/10/2020
Service was fast, convenient, thorough and professional. Couldn't ask for a better experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service all around
byon 08/02/2020
Vance and Amir were fantastic to work with. They made the car buying process simple and QUICK. In and out in and hour- unbelievable! I highly recommend Lexus of Bellevue
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Don't recommed to anyone who looking a great experience.
byon 07/24/2020
This Lexus dealership in Bellevue provides bad customer service. They would not call me back after making 5 calls in the last month on issues with my car that they couldn't fix. After spending 70,000 on a Lexus SUV , I mean come on they can't provide good customer service and fix the issues with my car is beyond RIDICULOUS! I wont recommend my friends who own Mercedes, BMW's SUV'S to buy a Lexus after the experience I had here. RIDICULOUS!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
1 Comments
Great experience
byon 07/24/2020
Wonderful experience. I wanted a car with a certain interior color. No dealership within 200 miles had this color combination. After two days on the phone (all contact-free!) with my consultant Bruce, they found a car a few states away that was just how I wanted it and they quickly locked me in for it. I was promised it would be delivered in 2 weeks but it came in a week and a half. On pick up, I only spent a short hour signing paperwork along with going over the features to my new car and. Such a pain-free process. I especially appreciated that I only had to be involved with just one individual, Bruce, who was exceedingly efficient and knowledgeable.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
6 Months Maintenance Service
byon 07/19/2020
Lexus of Bellevue has continuous done an excellent services for my car and I feel very confident with them ever since I bought my SUV RX350 from this dealer. Thank you for your job well done for my car!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Recalled Fuel Pump Replacement
byon 07/16/2020
Excellent service as usual from the team headed by Mike McCann. Mike also solved 2 other problems I was having, one on the navigation system and the other on accessing the apps in Lexus Enform. With the new fuel pump, my LS 500h now drives smoother than before.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Servicese
byon 07/14/2020
BJ Ivy, as usual, provided excellent assistance to us. He is so easy to work with, knowledgeable and willing to assist. You are fortunate to have him as an employee.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Trust and satisfaction
byon 07/12/2020
Lexus website made it easy to schedule my service, in Bellevue, WA. Advisor Ben Mecham listened, advised, quoted and served. All work accomplished in a timely manner. 100% + satisfaction!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great friendly service
byon 07/12/2020
We have been coming here for years. We usually see AJ. Whenever we come in for service on our Lexus, it's like seeing an old friend. AJ has always been professional, friendly and knowledgeable.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Service!
byon 07/06/2020
Very happy with service at this dealership! RomanYarynynych was very professional, the process was very smooth. Highly recommend it!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Helpful, honest and fair
byon 07/05/2020
Excellent experience and service buying my most recent car. Karina was helpful, and everyone from the sales manager to finance area was straight forward and answered every question with a low pressure, straight forward answer.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Outstanding Experience
byon 07/04/2020
I arrived at Lexus of Bellevue with a great deal of dread and apprehension. However, My experience buying my new RX450H was nothing less than stellar! I was not pressured to buy, and was allowed to make my decision in my own time. I was treated respectfully and politely.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Stellar service, as always
byon 07/04/2020
I recently had the unfortunate experience of losing power to a fuel injector cylinder due to rodent damage, and had to have my Lexus towed to the dealership after hours. Mike contacted me promptly the next morning, very clearly laid out the process for inspection and the time frame. I had my car back later the same day. Service at this dealership never disappoints!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Service. Happy Client.
byon 07/03/2020
Thank you so much to Jackie Sun for getting me exactly the car I wanted. I appreciated the constant communication and professionalism. Thank you to Bruce Cham for closing the deal and the professionalism and assistance to make me one happy customer. I am sure my children will follow suit one day. So glad I skipped the other Lexus dealers and came to Bellevue. Thank you!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Professional, fair, competitive and earn your business
byon 07/01/2020
Purchased my second new Lexus at this dealership. They made the process easy, discussions were fair, they were more than competitive on the vehicle I wanted, trade in and delivery were smooth and no issues. All in all they did an excellent job for us. They also were making a real effort to keep the place clean and disinfected and were wearing PPG which we appreciated. They bent over backwards to earn my business and they did! If I get yet another new Lexus it will be from them.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service review
byon 06/17/2020
Joey Loveless was personable, quick and efficient in coordinating the standard service, along with getting the audio system working again on an ancient ES300.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
Service review 6/11/20
byon 06/12/2020
As always, service at Lexus of Bellevue was a breeze. My advisor, AJ Jensen, with whom I have dealt for nearly 15 years, is knowledgeable, helpful, and a very good customer representative for Lexus of Bellevue. He is a prime reason why I have purchased 4 Lexus' at this dealership. Very highly recommended!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments