Beach Ford Virginia Beach
Customer Reviews of Beach Ford Virginia Beach
Beach Ford
byon 04/09/2024
It was a very pleasant experience. Montel is very professional, knowledgeable, and patient. He went out of his way to ensure we were comfortable and stress free.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Beach Ford
byon 04/09/2024
It was a very pleasant experience. Montel is very professional, knowledgeable, and patient. He went out of his way to ensure we were comfortable and stress free.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 12/30/2023
From help ordering my new truck, to keeping me updated on delivery progress, to delivery and service, Beach Ford in Va. Beach, VA has been first class all the way!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
service
byon 04/18/2023
Work was completed on time. David was very helpful and friendly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Repair to factory defect
byon 04/06/2023
I took my 2022 Escape to the dealership that I purchased it at, for a replacement rear hatch seal under warranty. I was told by the assigned Advisor that she would check if the part was available and notify me before my appointment if it needed to be ordered. The morning of the appointment I called to verify if the part was in, since she never called. She informed me that no action was taken because she didn't know my VIN and I needed to pay for the part anyway. She was surprised when I reacted in disbelief at her incompetence, as I explained that the scheduler who made my appointment had my VIN and she sits in the same room, and the part is under warranty which she could have verified online with Ford. I also reminded her that she told me I would be contacted concerning the part status prior to that morning. She put me on hold, then told me it would be taken care of at no charge. Days went by and the only word from the dealership was an email asking why I missed my appointment. So I called and informed the service dept employee who answered of the facts so far, and got a call back from a "Customer Relations" rep who was very pleasant and finally ordered the part, sent someone to get my vehicle on the right day and bring it back with the work completed.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Vehicle financing
byon 03/19/2023
Beach Ford is the best; I tried getting my application for a vehicle approved in different dealerships and got turned down every time. I tried my shot with Beach Ford, and the Staff was professional and excellent. They worked things out for me even when my credit history wasn't great. I recommend going to these guys first to save you from the headache of getting turned down. These people had the motives and attention to help me accomplish that goal...I'm pleased with the vehicle I purchased thru them and the service I received. Thank you again. You all are the best.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Service and Professionalism
byon 03/16/2023
Easy to schedule, quality work.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 03/08/2023
Becky Slater has always provided exceptional service, in addition, she is kind, patient and very understanding. All the best and keep it up. Julius
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Nice, practical and dirty.
byon 04/23/2021
They've completed all the issues they promise to do. However, now my seating has a black grease stain after maintenance.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Inspection
byon 04/23/2021
Gary was very helpful
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Dealership
byon 04/12/2021
My car needed an new BCM installed and the programming of a new key. The Service Advisor Ashley was a delight, very professional and efficient. The technician did a great job as well. In addition, I was given a few options that enabled me to save a bit of money, too!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Beach Ford
byon 04/07/2021
We always receive prompt and courteous attention when we visit the service department. Repairs are done expeditiously and with proven knowledge, never a need for a return trip. Beach Ford will retain my business for as long as I own my Ford and for any I may purchase in the future. Thanks to the service team and all that those that support and contribute to their professionalism.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Job!
byon 03/11/2021
I put my car in for a repair and utilized their customer pickup/drop off. It was a great experience. Quick and easy scheduling of the ride using Lyft. No waiting for a ride like some other shops using inhouse services.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 03/06/2021
I brought the car in for the "Works" oil change service. The service department was very thorough and consistent in its service. The person who worked my appointment did check my account when I mentioned I had points, confirmed I had the points, and applied them towards the invoice. An additional problem I had was also identified and fixed while the car was in the service area.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Mr
byon 03/01/2021
GREAT experience as always service rep. JANAE SMITH always does great.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
one person job
byon 02/25/2021
Beach Ford Service Dept is professional, from start to finish, the techs do excellent work and my vehicles are always in top shape.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
My failed attempt to purchase an f150
byon 08/17/2018
My disappointment should never have happened. I intentionally went online to look at used f150s. I saw one that may work, followed the prompt to forward an offer and I did. I promptly got an email and a phone call. In fact, I openly disclosed how much I had to spend since I was already preapproved and had the check in hand as well as being upside down with my trade in. My offer was ignored and encouraged to come in to check out the truck. I fell for it. Took the test drive, got my car appraised and then the hammer dropped. WE WERE NOT EVEN CLOSE!!! We were over 5k off. They went through the motions and brought in the sales manager. Amazingly, we got $500.00 closer! LOL. I felt set up for failure and that I had absolutely NO chance to get this truck. They tried to convince me to finance the difference or entire amount $5000 over my budget to buy this. They even had their finance manager email me the next day to see “how he can help.” LOL 2x. The disappointment is the “f” word for me and felt thoroughly disappointed!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Craig L. Hughes
byon 07/16/2018
Thank you Craig for working with us and making our dream of owning a FORD F150 come true. You're hard work and professionalism is admired. We couldn't have done it without you. Sincerely, Monique & Terry
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Another stellar experience with Beach Ford Sales
byon 07/12/2018
My wife and I purchased a new Ford Escape from Beach Ford in Virginia Beach, VA on 7/11/2018. Our sales representative, Tony Perez was extremely personable and professional. He went above and beyond to be sure we found exactly the vehicle we were looking for. Once we decided on a vehicle he handled all of the paperwork, including transferring the registration and the insurance. From there Tony passed us off to Sandra Hennet, the settlement manager, to complete the purchase, warranty and maintenance paperwork. It was a pleasure to find that Sandra was every bit as personable and professional as Tony. Sandra took the time to make sure we understood all of our options at each step of the procedure, giving us the chance to pick the plans that worked best for us. This was our third purchase from Beach Ford and as with the first two this one was an outstanding experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Awesome Buying Experience
byon 05/28/2018
One week ago I stopped by Beach Ford to possibly purchase a new Ford Escape. My experience of walking into the dealership and meeting Sean Murray was the best experence ever. He helped me in every way possibly from explaining the standard features and the options of the Esape to the financing. He went out of his way to get me the car I was hoping for with the payments, interest rate and down payment I needed. Even after the sale, he said he would help me understand how to maximize the use of the “bells and whistles” I did not have in my previous vehicle. I would and have highly recommend Sean Murray and Beach Ford for any vehicle purchase to anyone looking for a great car buying experience. Thank you Sean and Beach Ford!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Not a customer for life
byon 05/22/2018
I have bought 5 vehicles from this dealership in the last 20 years. This would be my sixth, however, no movement in the price and salesman tactics are not going to work. I should have earned a little more respect as a 5x customer. Ill go to another dealership and get better respect when buying my first car from them.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Salesman straight out lied
byon 04/01/2018
What a terrible experience my stepson has here on Friday. He took his 2005 Mustang in for service to determine why his check engine light was on, and the car wasn’t performing correctly. He spent 2 hours waiting for a diagnostic that he had an appointment for. They proceeded to tell him he needed $5000 of repairs for brakes and rotors, and suspension. In the meantime a salesperson was convincing him he might as well buy a new car, and as an employee of Stihl he would receive a significant discount. He makes just over $30k a year, and the salesperson was ready to sell him a $36k car. And also assured hum his insurance wouldn’t go up. So I went there with his mother to find out what was going on. The service department was basically holding him hostage because they couldn’t find the check engine light problem. Upon our arrival things sped up, and suddenly his ECU had a short and needed to be replaced for $1200. After finally getting out of there, his drivers side door wouldn’t open from the inside, only the outside. Like someone didn’t notice they broke it. When we got home I looked at the ECU unit to obtain it’s code. I noticed right away that one of the plugs into the ECU was hanging by a thread and not connected. I plugged it in firmly and latched it. I then got in the car with an obcd to find the trouble codes. Wouldn’t you know the check engine light was off when I started it to run the test. And the test showed a short to one of the 02 sensors. A $45 part. I would avoid this place at all costs.
- Recommend this dealer? No
