Nissan of Richmond

by JOHN S on 06/14/2021

We drove 2-1/2 hours based on the car we wanted having a fair price only to find out it would cost us over $3,000 extra in reconditioning fees - that's not even including the tax, title tags etc. DO NOT WASTE YOUR TIME

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by Nilo on 07/19/2019

I am royally ticked at this being the WORST dealership I have ever stepped into in my entire life. I called an hour ahead (because I live an hour away) to see a vehicle that was listed on multiple seller websites, excited about the price and specs of the car as well as the fact that I had a certified Nissan to trade in as a bargaining chip. Not only did I NOT get to see the car, Daniel RAN MY CREDIT without my permission. He didn't even OFFER to let me see the car. Mind you, the running of my credit happened within 15 minutes of me walking across the dealership's threshold. With my ID in hand, I thought Daniel was looking up my information on the car I was interested in trading in (seeing as I bought it at a Nissan dealership). Instead of actually showing me the car I was drove to see first, his primary concern was to pull a full report of my credit. I didn't realize this until after Daniel was angrily clicking away on his computer and after several minutes of silence said "I am not sure why your credit report isn't pulling up." ARE YOU KIDDING ME?! Stunned into mere silence, I regained my brain pistons and was actually able to summon some halfway decent reasoning speech. Shortly after all of this hullabaloo, the negligent, unprofessional and awkward team at Nissan had the audacity to report that they had LOST THE KEY to the vehicle I had come to see. Do you think they maybe would have discovered this pivotal piece of information BEFORE I DROVE AN HOUR in traffic and a storm to get there? I guess not. As the sun happened to disappear, I was welcomed to look at a dirty car that was apparently "selling slowly" and had been listed for over 80 days. Nissan didn't institute a single wimpy vacuuming or wipe down of the car. Through the window in the DARK I could see how disgusting it was. I am now in the process of challenging the run of my credit. Second step, to figure out how to blast the truth behind this unbelievably uneducated dealership to protect those considering stepping foot inside. How they can continue to make any revenue in sales after the display I saw and experienced is beyond me. It was an act of mere chance that I didn't do business with Nissan of Richmond. At having the opportunity to see the level of amateur dealership "professionalism" I was able to walk away with my money in tact and a hard pull on my credit report. To think that they are housed in one of the most popular stretches of road in Richmond for shopping and food, etc... Embarrassing for Richmond and embarrassing for the name of Nissan. [non-permissible content removed]

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by BBooth2018 on 04/27/2018

After a 6-hour long car buying visit (I literally test drove 1 car but it took that long to actually complete the agreement), the inefficiency continued with the paperwork 3 days later when my car actually arrived on the lot. I needed to get the plates from my trade in and THAT became an issue that took another 4 days to resolve. My temporary tags expire and I go in the next day, asking for my new plates, thinking someone perhaps just forgot to call. I'm told Alice, the person in charge of plates, is in a meeting (happening at the front desk) and I should wait for her. After listening to their "meeting" for 15 minutes, I go up to the front desk again to ask politely how much longer it might be and Alice looks at me and says, "I'll get them when I'm done." I have an appointment, so I leave and am called 30 minutes later to come pick them up. I ask to speak to Alice to discuss the customer service (why did my plates expire with no call, especially since they were in the store; that dismissive and rude comment) and she doesn't call me back. I go in the next day to get the plates and ask to speak to a manager. I'm told to wait and 30 minutes later the front desk clerk comes over to say "I'm sorry, I forgot: he's not here today." I was FLOORED and yet, sadly, not actually surprised. "I'd like to speak to whomever's in charge." "Sure, sure." I continue to wait for 15 more minutes before being told he's incredibly busy because he's the only one on the floor who can make decisions and she's just not sure when he might be available....I watch her write down a message to call me on Monday, when the GM returns. It's been a week later-- no call. I have a 3-year service contract with this place and I'm dreading have to go back to this location. I so completely regret my decision and would highly encourage anyone reading this to go to another Nissan dealership. This place is far too busy for its own good; customer service has fallen by the wayside and Nissan should be embarrassed that this dealership carries their name.

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by Subpilot on 09/20/2017

I purchased a 2012 Porsche 911 Turbo from Nissan of Richmond online in early July. It is now nearly the end of September and they have still not completed the title transfer. I have attempted to contact the Sales Person, Finance Dept, Title Person repeatedly and have gotten nowhere. They never answer the phone, return calls, reply to Web Chat, or text messages. The very few text messages I have received have been nothing but excuses for why the paperwork is not done and never get an answer as to when they plan to do it. At this point I am pretty sure they are just messing with me or that their is some financial reason for them to hold on to title as long as possible. If you are talking to them about a purchase they are all over it. Once they have their money forget it. I have a very expensive car that I can't drive since it still isn't registered. Stay far away.

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