Mercedes-Benz of Richmond
Customer Reviews of Mercedes-Benz of Richmond
Happy new car owner
byon 02/21/2023
Fadil has always taken great care of me!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
svc visit
byon 02/14/2024
from start to finish this location and luxury car mnfr provides an excellence svc from handling of car to communication thru the day on timing and to including the last 3 feet of car retuning back to myself . Highly recommend and looking forward to my current lease expiration to continue on with them to look at my next car selection.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
James Revere
byon 09/30/2023
A service rep called me and scheduled my appointment. I was also given the option to wait or get a ride back home. When I arrived for service they were ready and promptly processed my car. It was completed within the promised timeframe. A rep called me the next day.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
recent work
byon 06/02/2023
Was originally that OEM light fixture which I purchased elsewhere could not be installed because it was not a "certified" part. Was called much later in the day to be told that it could, in fact, be installed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Navigation fault under warranty
byon 04/23/2023
I particularly enjoy dealing with Summer who always seems happy, is personable and professional. The service area is quite large with armchairs, tables and chairs - and thankfully the TV is not loud (no one was watching or listening so why not ditch it altogether - its more of a nuisance as people are on their phones anyway). Good freshly ground coffee machine, nice selection of snacks. All the staff are helpful and courteous.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Luxury brand, lousy service: my disappointing experience with a Mercedes
byon 03/30/2023
A luxury brand, lousy service: my disappointing experience with a West Broad Mercedes dealership." I want to share the email I sent to the management of this dealership. I got no response at all. None. Zero. I am writing to tell you how disappointed I am with your sales team. My wife and I felt disappointed when we should have been exhilarated at purchasing our second car from Mercedes on West Broad. My wife and I purchased a 2021 Mercedes GLC 300 a few weeks ago. Our salesman, Sean, was nice enough but needed to thoroughly review the features and, more specifically, the lack of parts in our car. He did not do so. We expect more from a Mercedes dealership. We called Sean to point out our concerns, but he shrugged them off and made us feel it was our fault that we didn't specifically ask about them. The two features in question were Sirius/XM radio and Wireless Bluetooth Apple Car Play. Two features we felt would have been standard in a 2021 Mercedes. Not deal breakers, but things we would have liked to know about before we made a decision. The lack of these features is not the real problem. How things went from there is the problem, and why my purchase, which was not my first car bought from your dealership, will be my last. We expect more from a Mercedes dealership. Two days later, my wife went to the dealership to drop off the keys to our trade-in, a 2015 Mercedes GLK350, and Sean again did little to nothing to help solve our disappointment in our purchase or walk my wife through the features. He again shrugged it off. We were looking for solutions to our unhappiness and got none. Sorry, you are unhappy, thanks for sale. Two weeks later, Sean followed up with a phone call and, for the THIRD time, did not take our concerns seriously and again, basically said sorry your unhappy, thanks for the sale. At that point, I had enough and called the dealership and spoke to the sales manager, the guy who "closed" the sale with us. I think that was Joe. I spoke with him for a while and got the same line I had received from Sean; Sirius XM and Wireless Apple Car Play are not standard features, and we should have specified that. Is Sirius SM not standard in a Mercedes? The paperwork we got with the vehicle even had Sirius XM literature included. We have it in our 2015, our 2010, and in my new truck. Once again, the disappointment in the features of our car is not the basis of my disappointment with your dealership. The sales manager assured me he would get with the service people and offer me some solutions. At the very least, I expected him to set up getting these features installed at dealer cost, and I would have happily paid for them. I told him that. I am not looking for a handout. I am looking for the service I expect from a Mercedes dealership. We have owned several different models and dealt with several dealerships. That call was several weeks ago. To date, I have yet to receive word from your dealership. What a consistent and stunning display of lousy customer service. We expect more from a Mercedes dealership. Not only did you lose a repeat customer, but you also lost our family, friends, and anyone who would ever ask me about my car. All it would have taken was the primary customer service I would expect from Walmart or Target, which I did not receive from a Mercedes dealer. We expect more from a Mercedes dealership.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Service
byon 03/03/2023
Service on our Mercedes was done yesterday and, as always, done to perfection.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Happy new car owner
byon 02/21/2023
Fadil has always taken great care of me!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
survey
byon 02/04/2023
prompt and friendly service appt
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
McGeorge
byon 01/16/2023
As always dealing with Steven Hunnewell is a pleasure. He handled my car service impeccably.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Amazing Service
byon 01/13/2023
Thank you MBOVA for your amazing service. You all go above and beyond each time I come see you guys. Thank you so much for what you guys do.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Inspection
byon 01/09/2023
Inspection needed on new vehicle. Service was fast and service area folks were very helpful .
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 10/27/2022
Great service. They took care of everything I needed and in good time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 08/23/2022
When I bring in one of my vehicles I always get great service. Patrick Thompson discussed all the necessary repairs and suggested what repairs need to be looked at in the future at my next visit. I appreciate all of the employees who do such great work.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Mercedes Benz EQS 580
byon 08/04/2022
The transaction through Mercedes Benz of Richmond , Va was flawless. The most precise , pain free , effortless way I have bought any vehicle. Kyle Guzman my sales representative was outstanding.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Exceptional
byon 08/02/2022
Fabulous experience from start to delivery. Shawn is truly an asset to Richmond Mercedes. It was a pleasure going through the "car buying" process with him. He is very professional providing exceptional customer service.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Exceptional Experience
byon 07/19/2022
Another excellent service experience. Patrick, my service advisor was on top of all the details. Great communication; easy to deal with.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Mercedes Benz of Richmond Service
byon 07/19/2022
My experiences at Mercedes Benz of Richmond have been exceptional. My Service Advisor Logan Bunger is nice and knowledgeable. Good and fast work. I have never had to return for them to correct their work. Makes me want to make Mercedes Benz my next new vehicle.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 05/04/2022
Patrick managed my service yesterday and did a great job. He was super friendly, engaging, quick with the paperwork and understood that customer service is the number one job. Everyone at the dealership was great and they are top notch.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
GLS 450
byon 03/26/2022
Salesman was very helpful, not pushy and understood that I was not a novice at Mercedes Benz.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Owner
byon 03/15/2022
Excellent
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
S580
byon 02/22/2022
Great experience purchasing our new S580. Our sales person was great as were looking others in the dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Since 1960, Mercedes-Benz of Richmond has served central Virginia, remaining a locally owned and operated, full-service Mercedes-Benz dealership attracting customers from Richmond, Glen Allen, Goochland, Henrico, Hanover, Mechanicsville, New Kent, King William, and beyond. The McGeorge family ownership resonates through all aspects of the dealership experience, from our personable sales staff and factory-trained and certified technicians to our expert finance team. We provide excellence across the board and establish lifelong relationships with our customers.
At Mercedes-Benz of Richmond, you’ll be able to test drive some of the finest luxury vehicles currently on the market. Alongside our inventory of world-class new Mercedes-Benz vehicles, we’re proud to maintain a used car selection that guarantees quality and affordability.