Mechanicsville Toyota

by Marissa Turner on 02/17/2024

We purchased a 2021 Ford Expedition from here a few weeks ago and we could not have asked for a better experience! We drove from NC, so we appreciated JT taking the time to work with us in advance with getting more pictures and negotiating a price. That saved us time and let us know what we were getting before making the drive. We are extremely happy with our Expedition! I definitely recommend buying with Mechanicsville Toyota and if you do ask for JT Massey!

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by Erin A on 10/25/2023

I can't say enough about Charlie's exceptional service at Mechanicsville Toyota. He did a fantastic job, staying attentive and informed throughout the entire car purchasing process. He set a timeline for my 2024 RAV4 to arrive and kept me up to date during the entire waiting period. What sets Charlie apart is that he truly treats you like the most important customer, providing a level of care and professionalism that's second to none. If you're in the market for a car, look no further and ask for Charlie at Mechanicsville Toyota!

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by PK on 09/29/2023

Don was excellent and punctual. He kept us updated about our vehicle delivery and was very knowledgeable.

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by m r on 02/16/2023

had james burroughs, just felt like a slimy dude. random 500 upcharge on the page because there's a "difference between the sticker price on the website and what they had in the system" or whatever. it got removed inevitably just feels very slimy some of the other guys i interacted with felt real creepy with the way they spoke. dunno if i'd recommend. car works fine so that's good just the sales team feels not great

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by Horrible Experience on 08/30/2022

Do not enter into an agreement with Mechancsville Toyota expecting the sales associates or sales managers to fulfill their end of the deal. Their attitude towards customers is poor at best with disrespectful and dishonest treatment. I highly encourage anyone shopping for a their next car to venture elsewhere and spare yourself the frustration. Mechancsville Toyota demonstrates a culture of morally bankrupt people and practices that should be avoided at all costs.

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by Mary Ellen Oxendine on 02/07/2022

Don at Mechanicsville Toyota made buying my 2022 4Runner a piece of cake. We dealt with him over the phone and through email for the most part. He answered all of my questions and was very informative about the car. He even met us on a Sunday at the dealership, so we could get the car. When we sat down with Ken the finance guy he made it easy as well. We are a Toyota family, so we will buy from them again.

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by Steve on 03/15/2021

This is my 3rd purchase from this dealership since 2014 and even though I live 30 minutes away, is where I’ll get my next three cars too. Mr. Chin always goes above and beyond to find the vehicle (new or used, purchased or leased) that best fits your family’s needs and budgets. The rest of the team there including Jeff the finance manager, go above and beyond to make the entire experience an enjoyable and relaxing one. And since I’ve been using their service department for the past 8 years, I’ll put a plug in for them as well. There is a reason this is a 5-star dealership.

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by Kayla Lawson on 03/06/2021

We were greeted immediately and assisted quickly. The sales representative found the exact vehicle I was looking for. He made sure I was happy with my choice. He let us know that if we had any questions we could contact him.

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by DGE on 02/02/2021

Great experience ever. bought many new fords in years past never had a better experience than this. Great sales team. Will be back to but more.

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by DEE on 02/02/2021

I really like how efficient the service was

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by M Taylor on 01/15/2021

I made my very first car purchase with Mechanicsville Toyota and Charlie Belvin made the experience stress free and very efficient. He was very knowledgeable about 4Runners and the available options within only 2 days he had found the car I wanted to purchase and it was ready for me to take home. When I arrived at the dealership to complete the purchase the car was ready to drive off the lot and the entire process was very efficient amongst all the staff to complete the paperwork.

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by D Hite on 01/13/2021

I liked that the process was straight forward. I was able to buy a car around three hours. I haven't brough a car since 2010 and with Coronavirus things have changed. I liked being able to take the car on a test drive alone because in the past the salesperson would give you a route that would not give you the chance to test the performance in ways that you wanted. I've had people tell me that usually the dealer will sell you the car that they want you to have. Although this is a different dealership from the last time I brought a car this was the second time I was able to walk in and pick the car I wanted.

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by Nate F on 12/23/2020

Very smooth hassle-free, no pressure experience getting us in our new hybrid Highlander in under 3 hours. Thank you Salesman Don Berkeley.

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by Shannon on 12/12/2020

Zak Lewis was an amazing salesmen. He was always prompt in responding to me and had everything prepared when I came to look at a new Tundra. He did not hassle me or waste my time and was very fair. I enjoyed every part of the process and am in love with my new tundra. I will definitely recommend Zak and the dealership to all of my friends and will return for anything I may need with my tundra or for future Toyotas.

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by Chad P on 11/16/2020

Zak Lewis did a great job giving me the information I needed in a timely manner. Never did I feel pressured to buy. I would definitely recommend Zak if you visit Mechanicsville Toyota.

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by Don Berkeley on 11/15/2020

I was fortunate to have Don Berkeley help me purchase a new vehicle. He was very responsive, friendly, efficient, knowledgeable and professional. He made an often stressful experience as easy as possible.

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by Asad on 11/14/2020

I had a great experience at Mechanicsville Toyota. I was extremely busy and Nick did his best to close the deal. He was very professional. I went to the dealership and in less than an hour, I was done with paperwork and everything. Great experience. Highly recommend.

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by TRD Camry on 11/04/2020

John and Brian were amazing. This was my first brand new car I've ever purchased. I sell cars for a living and even that didn't make me less anxious about the process. Brian was excellent throughout the process and gave me updates on my car getting built. There was an order snafu with Toyota and John went above and beyond to not only make sure I got the vehicle I desired but that I also didn't have to wait more weeks to get it. I am overjoyed about the customer service I got from Mechanicsville Toyota. I went back in the other night to turn in the Navy Fed draft and everyone asked me how I loved my car. We are definitely a Toyota family now and we will be back to purchase again from Mechanicsville Toyota once the time comes again.

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by Jeff on 10/03/2020

Working with Jeff Decker and Robin was a wonderful experience. Both were highly professional and knowledgeable. I was able to get all of my questions answered which allowed me to make the right decision for purchasing my 4Runner from them. Throughout the entire process they remained in contact and kept me informed of what was taking place. I highly recommend Jeff Decker for your next sales person for your new car.

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by LCarter on 09/05/2020

When I arrived, the Service Rep. Sarah greeted me to obtain all of my information, observing all social distancing protocols. After having my fuel pump replaced due to a recall. I detected a faint fuel smell in my vehicle. The next day I called the Service Dept. and explained that I had detected the smell and saw a "possible" fuel spot under the car. I was told that I would have to wait until the next Tuesday, approx. five (5) days for an appointment. Shortly thereafter, the Service Rep. Travis called me back and told me that they would address my safety concerns and see me that morning. Travis was courteous and customer focused. And he also followed all social distancing protocols. I have been a customer for over fifteen (15) years. And, I have always been pleased with their service.

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by Andrew Woyansky on 09/04/2020

Easiest car buying experience I’ve had in 20 years with purchasing Toyota’s. The longest process of the whole thing was just driving to the dealership. I was able to do the majority of it over the phone with Justin Sauer and Zachary Lewis which were absolutely top notch for a flawless car buying experience. Only a couple of signatures with Justin and Zachary basically handed me the keys and was off with my new car (2020 Toyota C-HR Limited) in minutes.

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