Battlefield Ford
Customer Reviews of Battlefield Ford
Always Great
byon 08/03/2022
Service is done as scheduled.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Always Great
byon 08/03/2022
Service is done as scheduled.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Michelle is the best
byon 08/03/2022
Have had the pleasure of dealing with Michelle on two occasions. Both have been outstanding. Knows her business and keeps you informed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Considerate Dealers!
byon 02/16/2022
Tony Jasper answered all our questions and made our visit to BattleField a pleasant experience because we did not go beyond our budget. Greg was considerate too.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Service done on 2015 Edge
byon 11/22/2021
Branden did a great job making sure everything was done on a timely manner, everytime I go there everyone is on the ball being very professional. Thank you all for job well done.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Battlefield Ford 2014 Mustang GT
byon 10/21/2021
Wow buying from Cheryl Brown was very easy: All done over the phone. Had the car picked up & delivered to me. The condition was a perfect as if it just left the showroom. I've dealt with many an auto sales person & you can guess that my past experience was not good. Buying from Cheryl put me at ease, handled everything very professionally, answered all my question & even took extra pictures. This was an over the internet transaction. Thank you Cheryl!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Dream GT Mustang
byon 09/09/2021
What a pleasant fast experience on 1 beautiful car!!! The entire staff was awesome and Dylan was definitely on his game. Amy in finance knocked it out as well!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Not a mask in sight
byon 06/03/2021
We prefer not to use this dealership due to past poor service, but our F150 had a factory recall and it is the closest dealership. Service seems to be okay so far, but NO masks except for mine in the Ford dealership. Shame, shame!!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Great customer service at Battlefield Ford
byon 04/30/2021
Always good customer service, Thank You!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Hides fees in price.
byon 01/21/2020
I drove an hour and a half to look at a new 2019 mustang for $39,500, that's been there since 7/19. Was told $43,500 out the door. First off they tried to hide some fees in the price of the car. Then would not show me what those fees were. They just wrote "other fees". When I showed them I can get a GT premium performance package 2 for $45,500, and that was what the price is and would not come down. I highly recommend going to another dealer.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Drive an hour past the "other guys"...
byon 01/05/2018
I literally drive an hour past the dealership off route 1 in Stafford/Fredricksburg, just to get service on my F250 Diesel, here at Battlefield Ford. Trust is huge in my book, and that is what I can always get at Battlefield Ford, as opposed to multiple trust issues with the other dealership.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Harold was great!
byon 03/22/2017
Harold was a pleasure to work with. Everyone at the dealership that I encountered was very professional and polite. I highly recommend the folks here... They are worth the drive.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Car service review
byon 12/07/2016
First and foremost my service experience was vary terrible. I own a 2016 Ford Mustang eco boast premium that roughly had only 6500 hundred miles on it. I ended hitting a pot hole that damaged the front left wheel. I was left stranded on the side of the road because the fix of flat wasn't working in the car and guess what no spare tire. So had my car towed to ford of Culpeper. All this happened on Sunday, so my car wouldn't be looked at until Monday morning. The service mechanics looked at my car and quoted that I need a new rim and tire for the front left. Okay not so bad, wrong the price of one rim was 1400 hundred dollars and that doesn't include the tire. The kicker is that the rim wouldn't be in until Thursday of that week. So waited until Thursday to have the rim come in and fixed. Alright so fast foreward to Thursday, the dealership gave me another call that then back rim was messed up too. So that's another 1400 plus the tire cost. And of course waiting another yet three days for the part to come in. I would like to remind you my car was put in the shop Monday morning in all my car wasn't actually fixed until Wednesday of the next week. The worse part is that the car wasn't fixed the way I waited, I requested to have the two brand tires put on the rear and other back to the front that did not happen at all. Now I'm stuck with taking it to another place to have it done. For the price I payed for this vehicle my service of being at the dealership did not compare. I will not be going to this specific dearship again for any service and will tell family and friends to do so either. I'm totally appalled the hassle and frustration I was put through.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
A PLUS and 5 Stars ALL AROUND
byon 11/10/2016
I have bought many cars in the past from many different dealerships, but this one was the best experience ever, even though I had to drive 2 hours to it. I found a car online, and submitted a request for more information. I received a call within minutes from Teddy Drakopulos, who was very professional and not pushy at all as many dealers in this business are. I scheduled a test drive for 2 days later because I need to drive from the DC area. In the day of the scheduled test drive, I got an email from Teddy in the AM confirming my appointment, and that he will call me at noon to make sure the car is still available so I do not make the drive for nothing. I made it to the dealership around 5PM. I test drove the car and loved it. We negotiated the price, and made the deal. The GM Greg Powell came to give his congrats. The car was taken for detailing and I finished the deal with the Finance Manager Amy Smith and we were done. The cherry on top, as I was waiting for the car to be detailed. I had a 15 minute massage on their massage chairs in the lounge/waiting area. All in all, it was a wonderful experience. The staff were very informative, professional and friendly. And in all of my dealership experiences (and they are a lot), I never learned much about some of the laws that the dealership has to follow. A+ and 5 starts all around.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Awesome Truck and Awesome Treatment
byon 03/10/2016
Purchased a 2016 Ford F-150 XLT with multiple special options, accessories and modifications. We live over 50 miles from this dealership. In support of this sale, William, Melissa and Amy were awesome in supporting us via email and calls to work out almost every detail prior to arriving at the dealership ready to close. Start to finish, William was highly responsive, knowledgeable, and professional. He gave my wife and I a tremendously delivery overview of our new truck, staying well past dealership closing time to finish doing so. Melissa was extremely friendly, superb, and highly responsive when William was not available. Amy was great on the finance end and secured us a loan a half point lower than anywhere I'd been able to find...yeah Amy! Thank you Battlefield Sales Team...now it's on to enjoying the same great treatment from your Service Team!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
2 Comments
Great service
byon 01/25/2016
Car buying has become a real pain. As soon as I started to research cars I was contacted by e-mail and phone from every car dealer in my area. I only gave my personal information once to get an estimate of my trade-ins value. I contacted Battlefield Ford because we spend a lot of time in Culpeper and it was convenient. They went above and beyond what one would expect from a dealer without being at all pushy. What a pleasure.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
2 Comments
Service and Roadside Assistance
byon 01/23/2016
Ford Roadside Assistance did a great job in helping me get my car to a dealership to get new wheels for my vehicle. The Service department of Battlefield Ford in Culpeper did an excellent job in getting wheels and installing them on my car all in one day! I appreciated the friendliness and helpfulness of all the staff there in making a bad event into something more bearable!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Great Experience
byon 01/18/2016
We had fantastic service at Battlefield last week when we purchased a used Tahoe. We had specific guidelines that needed to be met, as do many people when it comes to finances. Our sales lady (Cheryl)was great, she listened to our needs and we felt completely comfortable. Cheryl did not use pressure tactics or give us any indication that she disagreed with our findings on the vehicle as you will often find from the sales person when purchasing a car. The finance manager was pleasant & listened to our criteria on what we needed financially. He said "we want to make this deal happen, what do we need to". Top notch service, would refer to anyone.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
4 Comments
Battlefield Ford Culpeper Service
byon 01/15/2016
Battlefield always provides prompt, efficient and friendly service. Never had a problem.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Quick, efficient attention
byon 01/11/2016
I needed to purchase a new vehicle for my school and identified the type of vehicle to meet our needs. Several dealerships were contacted with sketchy results. Once I contacted Battlefield they accurately described the vehicle and condition and we came to an agreement quickly. I was able to go through the purchasing process pretty quickly and painlessly. All the staff I dealt with were cordial and attentive.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
2 Comments
Easy and Thorough
byon 01/04/2016
Battlefield in Culpeper made searching for and purchasing my new car simple and stress-free. They suggested cars that fit my lifestyle and we test drove as many as necessary for me to make a decision. Dwight and Melissa were super helpful and worked with me and my budget to get me in the car that I needed but also wanted. Dwight was very knowledgeable and helped me get the right fit without the classic pressure that you expect from a car salesman.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
2 Comments
Repair
byon 12/21/2015
Have had my truck in for many services and every time they surpass the quality and service you would expect.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
2 Comments