Ken Garff West Valley Ford

by Miles on 02/06/2023

I bought a van from the Ken Garff West Valley Chrysler Jeep Dodge Ram Fiat location two months ago, and my experiences with this dealership have been abysmally negative. I can make a list of all the things that have gone wrong since I walked in their front door: -They failed to give me all the documentation they needed when I first arrived and purchased the van. I even came the next day regarding an issue with my temporary tags (which they did nothing to try and resolve) and they did not advise me of this missing document until an hour after I had already returned home. -I have had a check engine light on literally since two days after driving the van off the lot. I took it in within two weeks to get it fixed, and they kept it for a week. A WEEK! And all they did was put in transmission fluid (or at least, that's all they said they did) and gave it back to me. No paperwork or anything with it. -And guess what? The check engine light came back on within 50 miles again! It was the same code regarding the transmission. I took it in two weeks ago (after waiting nearly two weeks from scheduling the appointment), and they didn't have any updates for me at all when I called 4 days later. After 8 days, I finally called and asked for a supervisor, and was told that my transmission needed to be overhauled and that I was looking at another week without a van. I told them to give it back to me while they got the equipment need to reassemble the transmission, since it was driving alright at the time, and they said it was usable at the time, and could manage a few hours on the road. -During that window, I spent roughly 3.5 hours on the road, The van went from working fine enough to becoming nigh undrivable. And not because of the transmission! No, the power steering completely stopped working! If you don't know just as I didn't know, these are totally separate systems. The power steering makes it so you can hardly turn, and when you do, it sounds like an angry monster getting abruptly woken up in the morning. Oh, and the van has had no windshield wiper fluid since the time I drove it off the lot. Mind you, this was a 2019 with 64K miles on it, and I've barely put on 1K. I bought a 2008 at another Ken Garff dealership a year ago, and despite that car being a lemon too, I had less issues in the first 2 months, with more miles, than with this one. How was this considered ready to sell!? Go watch the original Matilda movie--it's like I bought this from Wormwood Auto Sales! I am a rideshare driver, and I have missed out on opportunities to make thousands of dollars because of the ineptitude of some of the representatives here. Why they've spent an accumulated 2 weeks with my vehicle over 2 separate periods without resolving the issue at hand is beyond me. Meanwhile, the Sundance Film Festival passed me by, and numerous promotions on rideshare driving apps were out of reach. The van didn't even get halfway through a 26 ride threshold before the power steering essentially fell apart. While thankfully I am a year out from being financially desperate, I would be 100% SOL by now if I lived from paycheck to paycheck, and as a direct result of this dealership. If you are looking at buying a car from a Ken Garff dealership, don't. I've had so many miserable experiences between both of the vehicles I've purchased from KG dealerships in the past 10 months. They've rendered me unable to work and essentially isolated within my home while I'm left hoping that they are doing more than filling my van full of sawdust and duct tape. Just don't, and thank me later.

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by Logan Carter on 06/03/2021

Ken Garff West Valley Ford is terrible. For two months these people have been ignoring me and doing nothing to help me. I bought a vehicle with no emissions done that took two months to fix. Paper for my trade in were never summited to the state, and I was billed because of a impound from the new owners. Almost all the employees ignore you if you bring up a concern. Plates took two months, multiple trips up there for check engine lights and all I received was a measly tank of gas. Never buy anything new or old they will run you into the ground and leave nothing left.

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by Steady63 on 04/27/2021

In the hot truck sales market in Utah right now I have been disgusted looking at trucks at other dealerships and have been treated so poorly by salesmen as I am looking for a specific size truck within my budget. Their short term gains will be their long term losses. As someone spending most of my life in sales I was surprised at the how I was treated. David Mack was very professional and respectful to me as he helped me go through the process to look at a used truck and ultimately purchase it. I can't say enough about how well I was treated by David. I have given his contact information to several people asking where I found a good truck and how was I treated. On a side note I was disappointed in the service department as I was told that they would not repair a critical safety issue with my side mirror. While driving, the mirror closes and I am not able to see traffic on my driver side. They let me know it was too expensive to repair. David shared this news with me and I could tell that this bothered him. It is hard to find a good truck right now and I either had to pass on the truck or figure out how to repair it myself.

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by KenGarffLies on 11/19/2020

I try to be a savvy buyer. I did a bunch of research and ultimately decided to buy a used truck from Ken Garff Ford in West Valley. Eveyrthing went smoothly until 2 weeks after owning the truck. I took it in for some routine repairs and was told that the truck was built in Canada, which invalidated the factory warranty. I've never heard of such a thing, but Ken Garff certainly had. When I confronted them, arguing that I never would have paid what I did knowing there was no warranty, they responded it was not against the law to withhold that information. You've go to be kidding me. Under no circumstance should you trust this dealership with anything, especially your business. Ken Garff Lies.

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