Jack O Diamonds Honda
Customer Reviews of Jack O Diamonds Honda
Avoid at all cost!
byon 07/16/2023
Their service department is the worst I've ever dealt with. Their service manager does nothing but lie, and give excuses. They don't communicate unless us call them. Even after they keep you car for days. Still not fixing what you asked them to.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
BEST CUSTOMER SERVICE!!!!
byon 11/27/2019
Hands down the best and most friendly car buying experience I have ever encountered. Travis Byrd, Jeff, and his sales team are amazing I will NOT go anywhere else to buy a vehicle. I hope the owner of this location knows that he has a truly amazing team. They are not your typically car salesman that swarm the lot they are genuinely caring people and care about you. Not just selling you a car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Sales Experience
byon 08/12/2017
I had a great experience buying my first Honda from them. They were very kind!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Highly recommended
byon 08/12/2017
After months of research, I purchased a 2017 CRV-LX and could not be more pleased with the vehicle and the experience. JOD Honda sales and service facilities are impressive and the inventory was great, but the best part of the experience was the staff. I was very apprehensive about my first vehicle purchase since the death of my husband but the JOD Honda sales staff was highly professional, honest, helpful, and friendly. The price was right in line with my research, the trade allowance on my vehicle was more than fair, there was absolutely no pressure during any stage of the sale, and they took a lot of time to answer my questions and made sure I knew everything there was to know about my new vehicle before driving off the lot. In my mind, JOD is the first and only choice in Tyler and the surrounding areas. I highly recommend them.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Jack o' Diamonds Tyler, Texas
byon 07/01/2017
I recently purchased a certified pre-owned 2015 Honda Civic Si Coupe. I have owned 5 other Civics and a CR-V. Other than routine maintenance, my vehicles have been trouble free. The sales staff are professional and cordial and the servive department staff is excellent. I wont dhop anywhere else!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Enjoyable experience
byon 06/23/2017
We just traded a 2012 CRV for a 2017 CRV. Chris Landrum was very helpful and professional during the entire negotiation. It was a pleasure working with him and we would recommend his services to anyone looking to purchase a vehicle
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Somewhat Happy
byon 08/20/2015
I'm disappointed that a better sales price was not offered to me on the price of the car to get my payments down. I absolutely love the car and it was exactly what I was looking for but next time I will pay closer attention to the price and look at other competitors pricing. Local competition was a couple thousand dollars cheaper which would have reduced my payments.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Top Notch Service
byon 08/15/2015
Andy, in the service department, was amazing. He went above what he had to do and provided superior customer service. I could not be more satisfied with my experience here.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
James McLouth
byon 08/01/2015
Wonderful sales person. Honesty, courteous. So glad I came back to see him for my newest Honda.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Great Experience
byon 07/18/2015
First time buying a vehicle. Tim was very knowledgable about the vehicle and the different trim levels. Didn't take as long as I had anticipated which was nice. Wasn't able to qualify for the new Honda apr specials but still left with a great rate for my score and no auto loan past.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Express Service
byon 03/26/2015
As always your team was quick and efficient and the vehicle was completed quicker than I had thought it would have been, thanks again!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great overall experience
byon 03/16/2015
We needed a new battery for our Accord. Even though we did not purchase the vehicle from this dealership everyone was very nice and went above and beyond our expectations in customer service. When it's time to purchase a new car in the future we will be coming back.
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great experience leasing a vehicle
byon 03/13/2015
This was the first time in leasing a car. James McLouth couldn't have been better. He was kind, considerant of our desires, and explained things in a way anyone could understand. We couldn't be happier and will let everyone know where we got our vehicle and who our salesperson was.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
God Thank you
byon 03/11/2015
Thank u JackADiamonds crew for all your hardwork if u need a car come to Jackadiamonds u r in good hands and you will get a great deal I love my car
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
A One
byon 02/20/2015
I have been pleased with Jack o Diamonds from sales to now service. This dealership is one that has met all my expectations. Service was very good and staff was helpful!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
Great!
byon 02/12/2015
Over the last 20 years, our family has purchased 7 new Hondas from JOD. (Roman is the best salesperson!) I always have my cars serviced at the dealership. Through the years, the service department has been ok. Now, the service department is great! They work hard to satisfy the customer. I never feel they are trying to sell me something or that the prices are unreasonable. They know my car and my loyalty to them pays off in the extra details they take care of. It's a win/win. Great car. Great service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Amazing Customer Service
byon 02/07/2015
Thank you, thank you to everyone in the service department especially Paula. They took exceptional care of us, making sure we were totally satisfied with the work we received. Not only did the provide customer service, they gave us customer satisfaction. You don't find that a lot anymore! Thank you Paula and the JOD service team!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Top Nitch Service
byon 02/04/2015
I am 68 and have been in a lot of dealerships and this is the best bar non. It is a joy to come in for service, they are always so nice, helpful and knowledgeable. I would give them 10 Stars.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
CRV Maintenance
byon 02/03/2015
Took my wife's CRV in for brake fluid flush. I had been given estimate over phone. Actual price was the same. They did point out that her 6 year old CRV did need transmission service and power steering flush. Quoted a price. No hard sell, just that it needed done. Also, Jack O Diamonds new facility is great. Clean, spacious, and relatively easy to get to. Will be going back for future service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Amazing!!!
byon 01/31/2015
They were so professional and beyond nice! My credit wasn't great but they got me in a Honda Insight hybrid for the payment I asked for! I am a customer for life!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
What A Pleasant Experience
byon 01/27/2015
Everyone was so very helpful and friendly. I felt like, even though I am a woman purchasing my own car, that I was a respected and valued customer. The whole pre owned car purchase experience was efficient and seamless.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes