Customer Reviews of Volkswagen of Alamo Heights
Atlas Cross Sport purchase
by 05/03/2024
onWe had a wonderful experience purchasing a Atlas Cross Sport SUV from Volkswagen Alamo Heights. Our sales consultant Ralph listened to where we needed to be with the numbers. He was deligent with going back and forth to get us where we needed to be. He was very courteous, professional, and knowledgeable.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Oil change and a few add ons
by 05/03/2024
onOverall it was a good experience and my service advisor helped me with a discount. My biggest problem was the lack of communication and wouldn’t give us a copy of the receipt we signed. I also have to go back bc they did not have a part for my car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Atlas Cross Sport purchase
by 05/03/2024
onWe had a wonderful experience purchasing a Atlas Cross Sport SUV from Volkswagen Alamo Heights. Our sales consultant Ralph listened to where we needed to be with the numbers. He was deligent with going back and forth to get us where we needed to be. He was very courteous, professional, and knowledgeable.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
James
by 04/27/2024
onMy rep James was amazing. He 100% understands good customer service and no pressure sales. I don’t think I’ve ever had an easier experience with buying a vehicle. I left feeling confident about my purchase and my understanding of the vehicle’s features. I recommend him100%
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Customer Service
by 04/22/2024
onI arruved at 8 am and was greeted by Dolly. She was pleasant. She took me to service agent, Crystal who was courteous and efficient and immediately put me at ease. She explained the process and communicated with me throughout the day as my car was serviced. Top notch service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Make sure you get a second opinion and your insurance verifies the work
by 04/19/2024
onI really enjoy the car but not the service and filed a formal complaint for negligence of service and ethics violation. I had an MPI with an oil change had my brakes checked specifically due to the accident I had concerns. I asked to receive my report and it stated brakes were great but did not see visually with a video. They also did collaboration on my car due to an accident deer collision. I was out of my car since December body shop had my vehicle and VW-Alamo Heights had my car in February my car was there for about a week. When I received my car later it was vibrating over mph. I called insurance and VW explained they told me to bring it in made arrangements to reopen claim and request rental,etc. I dropped it off Wednesday to David, we had spoken prior to drop off, explained that I reopened the claim to please call USAA because we were on a time clock due to rental being involved I had 4 days to diagnose the vehicle to make sure it was part of the claim. I called once a day with no updates that it was next in line. Thursday\ Friday passed I sent some texts however nothing. I called Friday afternoon, I was told possibly Saturday. No call and no return text Saturday. Monday I called David then explained he was waiting on USAA appraiser to come out. I asked for the number he was calling and in verbatim “call the 1800 number and dial extension 1146” and I did. If you do not know USAA all extension at 6 digits for the claims adjusters. Appraiser and supplements team had no idea or claims adjuster did reserach. Tuesday We got on a 3 way call with David and I was placed on mute to which he laughed and said he had no idea what number he gave me and stated there was no appraiser and he didn’t reach out to USAA once and thought it was funny. I called VW myself after the conversation and spoke with the service manager Ashley she said now all the sudden my vehicle is being diagnosed and a lot of codes were coming but couldn’t explain them because she herself has a hard time understanding the codes. A couple of hours later I received a random MPI video stating that it’s my front brakes and rotors needing to be replaced. No one showed my rotors or brakes. I called for an explanation they said my brakes measured great but my rotors may be warped. I asked how was this missed in less than a month that it would be warped the lady on the phone said she didn’t know but would have someone call me back to explain. 2 hours later the service manager called back and I explained my frustration why would it take so long to diagnose almost 6 days and 5 business days. She explained due to heat under the vehicle which is correct however the avg car would be warped around 60K or early as 20K. Which is common. I did not drive in extreme heated conditions in less than a month. I also only drive in city limits twice a day back and forth from home to work. My car was at 50 which would be around the avg of possible warping but should have been caught at initial inspection if it was warped so I could have taken care of it then while it was in the shop getting the insurance items since I did an oil change, tire rotation, wheel alignment and brake check. Due to the extreme shaking over 50 mph I rarely drove due to fear and safety only when driving necessary when I got the car back while insurance was trying to figure out for a few weeks what they could due to reopen the claim. I expressed my concerns and fears numerous time of safety. So to summarize if I was told during initial it was not part of the accident I would have taken it immediately I did not have my car since December so definitely different circumstances back then. However, now here we are no accountability, constant lies and run around, complete negligence. The fact that the diagnosis took so long for something an MPI could have done was a complete waste of time and energy. This could have been avoided. David lying over the number and Ashley lying over bs codes.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mr.
by 04/16/2024
onWell done, fast, friendly!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change
by 04/13/2024
onVictoria did an excellent job keeping me informed on the status of my car
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change
by 04/05/2024
onIn & out, awesome!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Always great
by 04/05/2024
onI went for service but because my lease was coming up, they worked with my budget and got me a lovely new Jetta.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change and maintenance
by 04/04/2024
onI came in for an oil change and maintenance inspection. I was missed quoted. I was also told I had a certain amount of filters that were incorrect. I was also told what was going to be done that was incorrect when I told him what I had already done they didn’t listen to me. So my pollen filter “cabin filter” was changed again! When I finally called, they said my vehicle was ready because no one called me! When I got there, they told me what was done, and it was not what was quoted. Overall experience was not very well. I paid for another filter which already had be replaced last oil change. They mistakenly quotes me maintenance that was due at 80,000 miles.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Total all star service Everytime!
by 03/31/2024
onWent for an oil change and they check everything - I am at 92,000. Bought new tires from VW Alamo Heights back in December, and they found a nail in the tire in a spot along the “shoulder”. Recommended a new tire. Tire under warranty so just had to pay mounting and balance. I had a $25 coupon sent recently to me from the dealership, and 10% off after 2 pm discount. This is a dealership that takes good care of YOU! Highly recommend.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service Center
by 03/25/2024
onI always experience great customer service when I take my car to the VW service center. Carlos was especially polite and ensured that everything was taken care of. He was very personable and treated me with respect.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
3 hour wait for an oil change
by 03/23/2024
onDon’t bother coming here if your planning on waiting in the lobby, the wait time is ridiculous
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
2 Comments
Excellent service
by 03/22/2024
onIris did an excellent job, she took care of my every need. She was extremely professional and accommodating!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Service and Follow Through
by 03/18/2024
onI took my car in to get checked before a trip. Everyone took good care of me and my car. I was kept informed of all work and progress.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
VW Atlas
by 03/14/2024
onTraded our 2021 VW Atlas for a 2024 VW Atlas. Appraisal process went well thanks to Chris. Michael Craft handled the sale in a no pressure friendly manner. Service advisor David De Leon was very helpful. Mark Payton handled the financing professionally. All in all very professional yet low key. Thank you!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service / Good Price
by 03/06/2024
onAlamo Heights VW service is always reasonably priced (frequent discount offers) and the service department is responsive, providing updates during the maintenence process.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service at Alamo Heights VW
by 02/28/2024
onRodney at the front desk was very professional and extremely courteous. Took care of all my needed service efficiently and promptly. A great employee of Alamo Heights VW! Patricia
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change/check engine
by 02/23/2024
onCarlos has excellent customer service skills! Very informative and made sure I was out of there in under 2 hours. Will be back for my next oil change!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service
by 02/21/2024
onGood follow through and communication throughout.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great experience at VW of Alamo Heights
by 02/16/2024
onI cannot say enough of how professionally and graciously Service Director Michael Terry, and Service Advisor Rodney Audas handled the repair issues with my wife's Taos. They are professional and are really attentive the customer concerns. VW of AH is my go to place for service on her car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Volkswagen of Alamo Heights invites you to visit our Car dealership in San Antonio, TX. Our team members are standing by to provide you with some of the best deals near you on VW Cars & SUVs, as well as financing, maintenance, repair, parts and more. Find out why we are one of the San Antonio area's most trusted Volkswagen dealers.
Volkswagen of Alamo Heights le invita a visitar nuestro concesionario de autos nuevos y usados en San Antonio, TX. Visítanos hoy para carros VW y camionetas y SUVs, así como servicio completo, autofinanciamiento y más. Nuestro equipo está listo para ayudarle a descubrir porqué somos uno de los mejores distribuidores de coches Volkswagen en el área San Antonio.
1 Comments