Toyota of Plano
Customer Reviews of Toyota of Plano
Buyer beware
byon 12/08/2016
Be careful if you decide to go to this dealership. They are the epitome of the stereotypical car salesman. They kept me waiting for hours to close the deal, and basically wore me out. I should have walked away, but I was too tired to be thinking straight. By the time I left the dealership, it was dark out, and there was insufficient lighting in the parking lot. It was so late that there was no one left to detail my car, so that was never done. I was told to bring the car back the next day to have the tires inflated, as they were under. I did that, and ended up going home with only three hubcaps, a situation which they declined to resolve. At the time of my purchase, they also talked me into filling out their customer service satisfaction survey and giving them 5 stars outside in the dark before I left. I love Toyota, but I'd never go to this dealership again. Ever.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Amazing Service!
byon 06/20/2015
As soon as I walked in I was helped all the way until the very end. all my questions were answered and I didn't feel I was being pushed! I ended up with the exact car that I wanted and everything went smoothly. I will be recommending this place to anyone in need of a car and will be a repeat customer when the time comes.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Exceptional Service!
byon 06/16/2015
As a first-time car buyer, I was nervous about purchasing a car. However, Justin did a phenomal job at making this a very smooth and easy process! Not only did he help me get the car I wanted at a great price, he was able to do all of this while I was still in another city! Justin's customer service skills are exceptional. I'm beyond excited about my purchase with Toyota of Plano!! Thanks so much Justin for all of your help.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Very professional, knowledgeable, and courteous.
byon 05/03/2015
Kash was a very competent and professional sales advisor. Very knowledgeable and was able to answer all my questions and satisfy any concerns I had. I initially just wanted to window shop but he convinced me it was the right time to buy by outlining the attractive incentives that Toyota was offering along with the features of the 2015 Camry XLE that I purchased.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Outstanding experience
byon 04/19/2015
Greeted as soon as I walked in the door, very friendly staff. Everyone was really helpful and made car buying very simple. Roland was really knowledgeable about scion, had all paperwork done within a short time. Would recommend to anyone looking for a outstanding customer service car buying experience. Thank you Toyota of Plano for getting me into my dream car!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Experience
byon 04/11/2015
I test drove and was out the door with the car within a few hours. John was my salesman and he was great to work with--nice guy who made the process as low stress as possible. He stayed late on a Thursday night to get the deal done. He showed me the features of the car and introduced me to various people at the dealership, including the service advisors that I will use when I bring the car in for maintenance (2 years free maintenance!). They even scheduled my first appointment. It was great to get everything done in a few hours, including trading in my old Corrolla. I'd definitely recommend the dealership and John to others.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great team! Great Experience!
byon 04/09/2015
From the moment we walked in until we picked up our new car the experience was fantastic. Anwar and his team did an excellent job and they made the process of buying a new car hassle free.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Easy and friendly to work with
byon 04/01/2015
The salesperson Sean explained everything in details including car functions, features, and pricing structure. They are very easy and friendly to work with. There are also a lot of services that comes with the car. I especially like the bumper to bumper warranty (Platnium) for 100,000 miles with a little extra money. They even let me put some of the payments on the credit card so I can earn some extra points from my credit card company :)
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
The BIGGEST and EASIEST purchase of the year!!!
byon 03/26/2015
After purchasing my first vehicle from here in 2011, I knew I would be back if I needed another vehicle. Anwar is so good at what he does. I love dealing with him because there's no games, or waste of time. So when it came time to look for a vehicle to replace our Odyssey (high maintenance, and lots of out of pocket repairs) we he knew exactly where to go. Anwar discussed the Sienna and it's pricing with me. He also found the color I needed and gave me an unmatchable price. Additionally the appraiser gave me a value on my trade-in vehicle that I knew I couldn't get anywhere else. One of the things that intrigued me the most about this dealership, was that they do not pressure you to make a sale. If you have financial constraints, they will find a way to cater to your needs. I never even thought or imagined that I would get warranty on my new vehicle, but they even gave me an amazing deal on the 5 year Platinum Coverage and made it affordable. In the event that Anwar is occupied when I get to the dealership, they have an excellent showroom that has a waiting area that has an HD TV, as well as complimentary soft drinks, or coffee as needed. I noticed that this dealership is one of the top dealerships in the country, but going there and experiencing the service they provided gave me an inside look at what is the reason they are excelling in all areas. I count it a privilege that I also got to enjoy the customer service that made them so famous and reputable. If you are looking for a place that will save you time and money, while offering staff that are truly committed to providing FIVE STAR service, then this is the dealership for you. Once you go here, you will never go anywhere else. And that is a FACT.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Knowledgeable and Helpful
byon 03/16/2015
The staff present at Toyota of Plano was able to help guide me towards the best possible purchase. Gil was especially helpful in answering every question I had about the car I wanted, and was able to resolve concerns I had about making a purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Fastest/Greatest Buying Experience!
byon 03/16/2015
We were in the market for a new car, but didn't know exactly what we wanted, just knew we wanted leather and a sunroof. We went to Toyota of Plano first and test drove a 2011 Toyota 4Runner and loved it but decided to look around at other models. We found that we really wanted the 3rd row seating option. Emailed Mark to see if they had any and he did....we went back to him later that same day and found the car to fit our needs and then some! We bought the 2013 Toyota 4Runner with 4x4, leather and sunroof with 3rd row seating, low miles and just loved it. Mark made the paperwork process easy and fast. He is very knowledgeable, easy to talk to and really paid attention to what we wanted and made it happen. We found our truck, did the paperwork, financing and exchanged keys in the matter of 2 hours!!! We are now new members of the Toyota family and will probably stay that way for our next car, when that time comes. Thanks again Mark!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
No hassle car buying
byon 02/26/2015
Anup and Luke made my car purchase and financing a straight forward and pleasant process. The negotiation of the price of the car as well as the trade-in was handled in a very professional and fair manner. I had planned on using my own financing, but with the exceptional loan offer Luke provided, I was convinced to go with the dealer's loan offer. Thanks again for an excellent buying experience. I will definitely recommend Toyota of Plano.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Marvellous Saleman!!!!!
byon 02/24/2015
Sean Li did a marvellous job making my Highlander 2015 buying experience easy! This is my second experience to buy a brand new car. so I can say he is a great saleman. The attention to detail toward my requirements, follow-up, and very patience make this the easiest car buying experience to me. He also sent email to show me how to use new technology in my brand new highlander Limited 2015. and Sean's director Faz Imam is also helpful and so polite to customer.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Loved Working with Jay Lee
byon 02/21/2015
We had a great car buying experience yesterday. Jay was very knowledgeable and helpful with our new 2015 Sienna purchase. He was very straightforward without any pressure sales. We took our time trying to decide with trim and which color we wanted but he was very patient. He worked fast after our decision to get the financing and car detail done quickly so that we could get out in time to pick up the kids from school. Jay was very kind and honest and easy to work with. We never felt pressured and in the end we felt we got a fair price. We love our new Sienna. I would definitely go back and buy our next vehicle from Jay.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Very Happy Camper
byon 01/24/2015
Writing a review is just not enough to explain how happy I am. I would fly a plane in the sky with a banner saying "BUY FROM TOYOTA OF PLANO" to get the word out. Overall Experience: This was the BEST, HASSLE FREE, "NO FUNNY BUSINESS" experience in buying a car. This was my first car purchase and NEVER did I feel pressured into getting things I did not want or need. I had been trying to buy a car for about three weeks and was INCREDIBLY frustrated with being taking advantage of by other dealers (since I am young, naive - or so they thought) about the new car buying process. Toyota of Plano NEVER tried to use my age or lack of knowledge about buying a car against me. Sales: First, I was contacted within 5 minutes of filling out an online inquiry by Philip. Now, I can be very anxious person (as I was while on the phone), but Philip helped calm my nerves because he spoke very calmly, never interrupted me, and listened to me rant. Even with my frustration with other dealers, he never once spoke negatively about the other dealers which I found to be VERY professional. Toyota of Plano did not have the car on the lot, but told me they could get it in in 10 days. With my anxiety and lack of patience, I tried to run off to another dealer on poor Philip and when he called me, I legitimately think he was heartbroken. Philip did EVERYTHING he could to earn my business back. He fought so hard I ended up canceling a credit card, so they other dealer couldn't run it, just so I could buy from Toyota of Plano. Now of course you can't forget about Faz. Along with Philip, Faz stayed in touch with me as well. Listening to his voice on the phone was calming as well. (They are very good as de-escalation!) Faz was polite, and very prompt with communication. Financing: I had come in with outside financing and was firm on not have my credit score run. Sam asked me for my credit score and was in disbelief that as many institutions that had run my credit, none of them had given me my credit score! He did convince me (but not in an overbearing way) and ended up being able to finance the car for lower than what I walked in with. . (They worked some SERIOUS magic). He explained the papers I was signing thoroughly, (though I still read them) and I walked out with financing IN HAND! Now - in one of my e-mails, I did ask Philip for a bow, because the car was a gift to myself. Philip frantically searched for a bow and Sam stalled with the financing to allow Philip time to look (I had no clue this was happening). Philip was unable to find the bow, but I GREATLY appreciate his effort. It was still magical! Bottom line: If you want great customer service that is not "fishy" or overbearing, and work with Salesman that are polite, patient, well groomed eye candy go to Toyota of Plano. :)
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 01/20/2015
Working with Moe was great. This was the fastest car purchase I've ever had, even with a trade-in. Had visited another Toyota dealership in the metroplex and wasted 4 hours getting nowhere. Drove straight to Toyota of Plano and drove away with the perfect vehicle at a great price. Highly recommend working with Moe at Toyota of Plano.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Well priced cars and good service
byon 01/19/2015
It was my first time in USA and the first car I am buying here. Found few cars at very good prices with this dealer. The sales guy KR Mishra was very responsive and helpful. I opted to buy a few services offered by the dealer upon insistance of the finance Manager Sam Karr. But after checking with my friends, felt it was unnecessary and wanted to cancel it. Sam helped with the cancellation but is yet to reflect and it takes more than a month to reflect in finances. I had minor problem with the airbag in the car which I reported KR Mishra and he promised to get that corrected. Later he routed me to service team and was promptly attended to by Anthony Wilkins in service. He kept me informed of the status and the service experience was also very good. KR Mishra also promptly followed up and checked if I received satisfactory service from the service centre.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Outstanding experience
byon 01/13/2015
I was on Toyota of Plano's website and inquired about a vehicle. In about 2 minutes I received a response from Kash. When I arrived at the dealership, Kash was at the door to greet me. Kash was very friendly, helpful, not overbearing and very pleasant to work with. Once I decided to purchase a vehicle, I explained to Kash I was on a time crunch. At that point he got Mark Miller to start the paper work. Mark was very friendly and helpful. He took extra steps to ensure that I was going to be happy with my purchase. Thanks to Kash this was the best experience I've ever had purchasing a vehicle. Kash gave me the time I needed to make decisions without the pressure to buy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Rolled out the red carpet
byon 01/05/2015
As soon as I got out of my car in the parking lot, Mark greeted me. I told him that I'd found 2 cars on their website that I was interested in, but I had a strict timeline to get this transaction finished because I had to be somewhere in 2-1/2 hours. We drove the first vehicle and this was the one! I didn't even drive the other. I was going to get financing through my credit union, but they weren't open that early (9:30AM Saturday), Mark asked what rate they gave me and said he could beat it. And he did. I was in and out of the dealership, driving my 2006 Toyota 4Runner in 1-1/2 hours! I had to return the following Monday to get a few bulbs replaced, and once again, was greeted as soon as I walked in the door and helped by more than one person. I also got a call Monday morning from the Finance Dept. saying that they got me a lower rate, which lowered my payment by $41 a month. I'll definitely be doing business with them in the future!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Wonderful Used Car Buying Experience!
byon 12/31/2014
In the process of purchasing a vehicle, relationships are essential; and, finding a salesperson who exhibits integrity and calm is hard to come by. Jorge Ruelas made my experience at Toyota of Plano extremely comfortable and relaxed. I appreciate immensely his completely stress free attitude and approach. Additionally, Jorge is such a genuinely engaging and warm person he was truly a pleasure to work with. I want to also be certain to make mention of my interaction with Tony Yazbeck in Finance. Finance people are often, like sales may be, notoriously heavy handed. I was, though, pleasantly surprised to find Tony to also be calm as well as very open and responsive to all my lines of questioning (and I had quite a few!). I felt confident he listened to what I was saying. Both of these gentlemen are clearly assets to the Toyota of Plano group. All in all, Toyota of Plano - literally - earned my trust. Thank you.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent
byon 12/30/2014
Although it was difficult to make a decision in the beginning because the dealer wasn't that enthusiastic but i ended up with a satisfactory product.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
