I have now been to Toyota of Plano two times and neither visit has been pleasant. I'll explain... First visit - I called to make an appointment to have the oil changed and tires rotated on my truck. The day they had available I had an appointment at school that I couldn't miss. I ask the woman who is helping me make the appointment how long and oil change and tire rotation takes. She says an hour, an hour and a half at most. I err on the safe side and make my appointment 2 hours before my school appointment. I arrive 15 minutes early and I stand in the service bay next to my truck for 12 minutes before anyone even acknowledges me. 12 minutes is a long time when you're just standing there awkwardly. Finally someone comes to help and gets my paperwork together. They take me into the service advisers office and before doing anything I confirm with him that I will be out in less than 2 hours. His response? "I can't promise that" I explain my school appointment and that the woman I made the oil change appointment with said an hour and a half max. He shrugged and suggested I take their shuttle. Fine. He asks where I am going and it's 8 miles away. He immediately responds that the max for the shuttle is 7 miles. Really?? You aren't completing the work on my truck in the time promised and you are going to argue with me over A mile?! And to that point - an oil change and tire rotation takes 45 minutes max so 2 hours is more than generous. Finally he agrees to shuttle me to my school appointment and tells me just to call or text him when I am done to have the shuttle bring me back to the dealership. So as I'm wrapping up I call and text him to which I get no response. So I call the dealership and just tell them to send the shuttle. OVER AN HOUR LATER the shuttle arrives. I get back to the dealership and the adviser is nowhere to be found, I end up getting helped by someone else. And not to nitpick but they ran my truck through the wash and it came out looking worse than when I brought it in. Second visit - I receive a Service Bulletin that my ECU needs to be reflashed. So once again I make an appointment. At least this time I was greeted in a timely manner when I arrive. The guy gets my name and off he goes. He's gone for probably 5 minutes (meanwhile its over 100 degrees outside and I'm just standing there). Finally he returns and says that they can't get me in today and I should leave my truck until tomorrow. I have an appointment! And its 4 hours prior to when the service department closes! He offers no explanation and leads me to the service advisers office (Chris Kim) who said he needs 5 hours to complete this SB. Ha! It's a reflash, it takes just a couple minutes on Techstream. Once I call him on his BS he tells me that he is backed up and won't be able to do it today. What aggravates me the most is that they couldn't be bothered to call or email me letting me know that they needed to reschedule. This dealership isn't close to me so round trip I was on the road for over an hour and wasted my gas. Do I get an apology? A free car wash? Any kind of empathy? Not even close. Chris just tells me I'll need to come back and goes back to his computer. Un-freaking-believable the lack of customer service this dealership has. What's funny is that I planned on looking at one of the used cars they had on the lot while I was waiting on the reflash. But I can confidently say that I would NEVER buy a car from these clowns. Moral of the story - STAY AWAY FROM THIS DEALERSHIP! Drive a little further and go to Toyota of Dallas, I've heard nothing but good things about them.
Be careful if you decide to go to this dealership. They are the epitome of the stereotypical car salesman. They kept me waiting for hours to close the deal, and basically wore me out. I should have walked away, but I was too tired to be thinking straight. By the time I left the dealership, it was dark out, and there was insufficient lighting in the parking lot. It was so late that there was no one left to detail my car, so that was never done. I was told to bring the car back the next day to have the tires inflated, as they were under. I did that, and ended up going home with only three hubcaps, a situation which they declined to resolve. At the time of my purchase, they also talked me into filling out their customer service satisfaction survey and giving them 5 stars outside in the dark before I left. I love Toyota, but I'd never go to this dealership again. Ever.
As soon as I walked in I was helped all the way until the very end. all my questions were answered and I didn't feel I was being pushed! I ended up with the exact car that I wanted and everything went smoothly. I will be recommending this place to anyone in need of a car and will be a repeat customer when the time comes.
As a first-time car buyer, I was nervous about purchasing a car. However, Justin did a phenomal job at making this a very smooth and easy process! Not only did he help me get the car I wanted at a great price, he was able to do all of this while I was still in another city! Justin's customer service skills are exceptional. I'm beyond excited about my purchase with Toyota of Plano!! Thanks so much Justin for all of your help.
Service department couldnt even diagnose a bad battery
I bought a new car from Toyota of Plano in late March. About 5 weeks later it died on me twice but would intermittently start. It seemed like the battery was dying (clicking sounds), but would still start part of the time. I had it towed using Toyota Roadside assistance to Toyota of Plano. The service advisor was genuinely disinterested in providing any level of customer service. They said they tested everything and everything was fine. At one point the advisor said Im spit balling here, but Spit balling isnt a phrase you want to hear about a brand new car. He said I shouldnt have that issue again and it was probably just a fluke with a new car. After I left Toyota of Plano I stopped for gas on the way home and had the same issue. I called the Toyota Cares corporate number to complain. The Director of Ops from Toyota of Plano called shortly after and provided no useful information and accepted no responsibility. I took the car to Toyota of Grapevine and they said they didnt know why Toyota of Plano didnt replace the battery. The service advisor there was wonderful. They replaced the battery and I havent had any issues for the past 2 weeks. Moral of the story use Toyota of Grapevine, not Toyota of Plano. Toyota of Plano is moving to be closer to the new Toyota headquarters; they better get their act together. This level of quality wont cut it with corporate executives. There should not be such a drastic difference between the quality of one dealership and another.
Very professional, knowledgeable, and courteous.
Kash was a very competent and professional sales advisor. Very knowledgeable and was able to answer all my questions and satisfy any concerns I had. I initially just wanted to window shop but he convinced me it was the right time to buy by outlining the attractive incentives that Toyota was offering along with the features of the 2015 Camry XLE that I purchased.
Greeted as soon as I walked in the door, very friendly staff. Everyone was really helpful and made car buying very simple. Roland was really knowledgeable about scion, had all paperwork done within a short time. Would recommend to anyone looking for a outstanding customer service car buying experience. Thank you Toyota of Plano for getting me into my dream car!
I test drove and was out the door with the car within a few hours. John was my salesman and he was great to work with--nice guy who made the process as low stress as possible. He stayed late on a Thursday night to get the deal done. He showed me the features of the car and introduced me to various people at the dealership, including the service advisors that I will use when I bring the car in for maintenance (2 years free maintenance!). They even scheduled my first appointment. It was great to get everything done in a few hours, including trading in my old Corrolla. I'd definitely recommend the dealership and John to others.
Great team! Great Experience!
From the moment we walked in until we picked up our new car the experience was fantastic. Anwar and his team did an excellent job and they made the process of buying a new car hassle free.
Easy and friendly to work with
The salesperson Sean explained everything in details including car functions, features, and pricing structure. They are very easy and friendly to work with. There are also a lot of services that comes with the car. I especially like the bumper to bumper warranty (Platnium) for 100,000 miles with a little extra money. They even let me put some of the payments on the credit card so I can earn some extra points from my credit card company :)
The BIGGEST and EASIEST purchase of the year!!!
After purchasing my first vehicle from here in 2011, I knew I would be back if I needed another vehicle. Anwar is so good at what he does. I love dealing with him because there's no games, or waste of time. So when it came time to look for a vehicle to replace our Odyssey (high maintenance, and lots of out of pocket repairs) we he knew exactly where to go. Anwar discussed the Sienna and it's pricing with me. He also found the color I needed and gave me an unmatchable price. Additionally the appraiser gave me a value on my trade-in vehicle that I knew I couldn't get anywhere else. One of the things that intrigued me the most about this dealership, was that they do not pressure you to make a sale. If you have financial constraints, they will find a way to cater to your needs. I never even thought or imagined that I would get warranty on my new vehicle, but they even gave me an amazing deal on the 5 year Platinum Coverage and made it affordable. In the event that Anwar is occupied when I get to the dealership, they have an excellent showroom that has a waiting area that has an HD TV, as well as complimentary soft drinks, or coffee as needed. I noticed that this dealership is one of the top dealerships in the country, but going there and experiencing the service they provided gave me an inside look at what is the reason they are excelling in all areas. I count it a privilege that I also got to enjoy the customer service that made them so famous and reputable. If you are looking for a place that will save you time and money, while offering staff that are truly committed to providing FIVE STAR service, then this is the dealership for you. Once you go here, you will never go anywhere else. And that is a FACT.
Knowledgeable and Helpful
The staff present at Toyota of Plano was able to help guide me towards the best possible purchase. Gil was especially helpful in answering every question I had about the car I wanted, and was able to resolve concerns I had about making a purchase.
Fastest/Greatest Buying Experience!
We were in the market for a new car, but didn't know exactly what we wanted, just knew we wanted leather and a sunroof. We went to Toyota of Plano first and test drove a 2011 Toyota 4Runner and loved it but decided to look around at other models. We found that we really wanted the 3rd row seating option. Emailed Mark to see if they had any and he did....we went back to him later that same day and found the car to fit our needs and then some! We bought the 2013 Toyota 4Runner with 4x4, leather and sunroof with 3rd row seating, low miles and just loved it. Mark made the paperwork process easy and fast. He is very knowledgeable, easy to talk to and really paid attention to what we wanted and made it happen. We found our truck, did the paperwork, financing and exchanged keys in the matter of 2 hours!!! We are now new members of the Toyota family and will probably stay that way for our next car, when that time comes. Thanks again Mark!
No hassle car buying
Anup and Luke made my car purchase and financing a straight forward and pleasant process. The negotiation of the price of the car as well as the trade-in was handled in a very professional and fair manner. I had planned on using my own financing, but with the exceptional loan offer Luke provided, I was convinced to go with the dealer's loan offer. Thanks again for an excellent buying experience. I will definitely recommend Toyota of Plano.
Sean Li did a marvellous job making my Highlander 2015 buying experience easy! This is my second experience to buy a brand new car. so I can say he is a great saleman. The attention to detail toward my requirements, follow-up, and very patience make this the easiest car buying experience to me. He also sent email to show me how to use new technology in my brand new highlander Limited 2015. and Sean's director Faz Imam is also helpful and so polite to customer.
Loved Working with Jay Lee
We had a great car buying experience yesterday. Jay was very knowledgeable and helpful with our new 2015 Sienna purchase. He was very straightforward without any pressure sales. We took our time trying to decide with trim and which color we wanted but he was very patient. He worked fast after our decision to get the financing and car detail done quickly so that we could get out in time to pick up the kids from school. Jay was very kind and honest and easy to work with. We never felt pressured and in the end we felt we got a fair price. We love our new Sienna. I would definitely go back and buy our next vehicle from Jay.
Very Happy Camper
Writing a review is just not enough to explain how happy I am. I would fly a plane in the sky with a banner saying "BUY FROM TOYOTA OF PLANO" to get the word out. Overall Experience: This was the BEST, HASSLE FREE, "NO FUNNY BUSINESS" experience in buying a car. This was my first car purchase and NEVER did I feel pressured into getting things I did not want or need. I had been trying to buy a car for about three weeks and was INCREDIBLY frustrated with being taking advantage of by other dealers (since I am young, naive - or so they thought) about the new car buying process. Toyota of Plano NEVER tried to use my age or lack of knowledge about buying a car against me. Sales: First, I was contacted within 5 minutes of filling out an online inquiry by Philip. Now, I can be very anxious person (as I was while on the phone), but Philip helped calm my nerves because he spoke very calmly, never interrupted me, and listened to me rant. Even with my frustration with other dealers, he never once spoke negatively about the other dealers which I found to be VERY professional. Toyota of Plano did not have the car on the lot, but told me they could get it in in 10 days. With my anxiety and lack of patience, I tried to run off to another dealer on poor Philip and when he called me, I legitimately think he was heartbroken. Philip did EVERYTHING he could to earn my business back. He fought so hard I ended up canceling a credit card, so they other dealer couldn't run it, just so I could buy from Toyota of Plano. Now of course you can't forget about Faz. Along with Philip, Faz stayed in touch with me as well. Listening to his voice on the phone was calming as well. (They are very good as de-escalation!) Faz was polite, and very prompt with communication. Financing: I had come in with outside financing and was firm on not have my credit score run. Sam asked me for my credit score and was in disbelief that as many institutions that had run my credit, none of them had given me my credit score! He did convince me (but not in an overbearing way) and ended up being able to finance the car for lower than what I walked in with. . (They worked some SERIOUS magic). He explained the papers I was signing thoroughly, (though I still read them) and I walked out with financing IN HAND! Now - in one of my e-mails, I did ask Philip for a bow, because the car was a gift to myself. Philip frantically searched for a bow and Sam stalled with the financing to allow Philip time to look (I had no clue this was happening). Philip was unable to find the bow, but I GREATLY appreciate his effort. It was still magical! Bottom line: If you want great customer service that is not "fishy" or overbearing, and work with Salesman that are polite, patient, well groomed eye candy go to Toyota of Plano. :)
Working with Moe was great. This was the fastest car purchase I've ever had, even with a trade-in. Had visited another Toyota dealership in the metroplex and wasted 4 hours getting nowhere. Drove straight to Toyota of Plano and drove away with the perfect vehicle at a great price. Highly recommend working with Moe at Toyota of Plano.
Well priced cars and good service
It was my first time in USA and the first car I am buying here. Found few cars at very good prices with this dealer. The sales guy KR Mishra was very responsive and helpful. I opted to buy a few services offered by the dealer upon insistance of the finance Manager Sam Karr. But after checking with my friends, felt it was unnecessary and wanted to cancel it. Sam helped with the cancellation but is yet to reflect and it takes more than a month to reflect in finances. I had minor problem with the airbag in the car which I reported KR Mishra and he promised to get that corrected. Later he routed me to service team and was promptly attended to by Anthony Wilkins in service. He kept me informed of the status and the service experience was also very good. KR Mishra also promptly followed up and checked if I received satisfactory service from the service centre.
I was on Toyota of Plano's website and inquired about a vehicle. In about 2 minutes I received a response from Kash. When I arrived at the dealership, Kash was at the door to greet me. Kash was very friendly, helpful, not overbearing and very pleasant to work with. Once I decided to purchase a vehicle, I explained to Kash I was on a time crunch. At that point he got Mark Miller to start the paper work. Mark was very friendly and helpful. He took extra steps to ensure that I was going to be happy with my purchase. Thanks to Kash this was the best experience I've ever had purchasing a vehicle. Kash gave me the time I needed to make decisions without the pressure to buy.
Rolled out the red carpet
As soon as I got out of my car in the parking lot, Mark greeted me. I told him that I'd found 2 cars on their website that I was interested in, but I had a strict timeline to get this transaction finished because I had to be somewhere in 2-1/2 hours. We drove the first vehicle and this was the one! I didn't even drive the other. I was going to get financing through my credit union, but they weren't open that early (9:30AM Saturday), Mark asked what rate they gave me and said he could beat it. And he did. I was in and out of the dealership, driving my 2006 Toyota 4Runner in 1-1/2 hours! I had to return the following Monday to get a few bulbs replaced, and once again, was greeted as soon as I walked in the door and helped by more than one person. I also got a call Monday morning from the Finance Dept. saying that they got me a lower rate, which lowered my payment by $41 a month. I'll definitely be doing business with them in the future!