Bert Ogden Chevrolet
Customer Reviews of Bert Ogden Chevrolet
Owner
byon 04/24/2024
Our visit went very well. Our sales person-Karina Hernandez was very professional and helpful.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Owner
byon 04/24/2024
Our visit went very well. Our sales person-Karina Hernandez was very professional and helpful.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great customer service.
byon 09/12/2023
Will definitely recommend family and friends to Bert Ogden Mission. Jose Machoro and Hector Cantu were very attentive to my needs. Jose went above and beyond to get me what I was looking for.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great experience at bert ogden
byon 02/13/2023
The time at bert ogden always looking out to help the customers n that is what I like about from bert ogden in mission Texas.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Worst service facility I have used in my 48 years of driving
byon 05/31/2010
I developed a very shrill brake squeal in Feb 2010 on my 2007 Colorado. I took it to Bert Ogden and was told that my rotors were scored & it was not covered by warranty. I only had 31000 miles on it. I went back home and e-mailed the dealership where I bought the truck in Wisconsin & they assured me it was covered. I made another appmt at Bert Ogden and asked to speak with the service mgr. He agreed to make the repairs under warranty. I left the truck there at 11am on Mar 2. I called back at 5pm and they said they had to send the rotors out to get them resurfaced. I called at noon on Mar 3 and they said the rotors weren't back and they would send someone to get them. I called again at 4pm and they said I could come over and get it as it would be done shortly. I got there at 4:30 and it wasn't done. When they took the rotors off they had damaged the sensors and the brake warning lites wouldn't go off. They said they would get it fixed tomorrow and call me. When I hadn't been called by 4pm the next day, I called them and was told it was done. When I got there I found that they had had to replace the sensors on both wheels because they had damaged them removing the rotors. My wife and I made plans to return to Wisconsin for the summer on Sunday, Apr 4th. We had reservations in Branson, Mo. for a few days and then had tickets for a baseball game in Milwaukee on the way home. On Wed, Mar 31st, the brakes started growling so I made an apptmt at Bert Ogden for 8am Thur Apr 1 to see what was wrong. I took it in and asked to speak to the service manager, a Mr. Pete Garza. I told him that I needed the vehicle back by Friday because of the reservations we had on the way home. He assured me that he would watch the progress personally and keep me posted. I never heard from him again. When I hadn't heard anything by 4pm on Thursday, I called and was told that they had to get a part for the right front calipre (I found later that this also was damaged while re- moving the rotors). They told me the part would be there Friday and they would call when done. I called numerous times on Friday because I was so concerned that something else would go wrong and each time I was told they would call me back. Finally, at 3:30 pm I was told that they had sent them the wrong part and they couldn't find the correct part anywhere nearby. They said they had ordered one from Houston (400 miles) and one from Dallas (500 miles) hoping one of them would be there by Monday. So I had to cancel the reservations in Branson and throw away the Milwaukee baseball tickets. They finally got the brakes repaired on Monday and I was able to leave on Tuesday. All in all, my truck spent the better part of 10 days at Bert Ogden to re-surface a pair of brake rotors. I probably could have gotten them fixed at Midas in an hour or two.
- Recommend this dealer? No
Bad General Sales Manager: Rolando De La Garza
byon 04/26/2010
This information is to respectfully inform you that an individual named Rolando De La Garza used profanity to offend and insult me inside the dealership when people were present. He's considered the General Sales Manager for the Mission, Texas Bert Ogden Chevrolet. This individual called to my personal cell phone to harass me and my family. De La Garza stated that he was coming to house to kick my A**. He obtained my address through my application I made with them. I feared for my family's safety and myself. The reason for his insults was a deal gone badly. I did not buy a vehicle from them and that prompted his disorderly conduct and harassments to me. There was a police report initiated against De La Garza for the Disorderly Conduct and for Harassment charges. He also cashed a $2,000 check that I left at his office for a down payment on the vehicle I was going to purchase. De La Garza deposited the check two days after I told him not to. He harassed my insurance agent by trying to tell him to include the vehicle on the insurance without my consent. Until this day I have not received my $2,000 dollars. This incident began on April 20, 2010 with no results. I never purchased the vehicle at that dealership. Dont Go
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
