Frank Brown GMC
Customer Reviews of Frank Brown GMC
Unprofessional! Sold a car out from underneath us!
byon 08/06/2022
Unprofessional! Terrible customer service! Sold a vehicle out from under us while waiting on paperwork! Not one salesman or manager apologized for what happened. A salesman said “This is how it is now with Covid. We sell out vehicles from underneath each other.” The manager, Mike Saldana, didn’t come out to apologize or help to see if he could find another vehicle. When he finally came out of his office we were leaving and dismissed us with his hands. That is the person you have running your business?? FYI— I am not a person to leave a terrible review, but when it is this unprofessional and horrible customer service, people need to know
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Not friendly, play lots of games.
byon 09/03/2010
Basically they tried to change the deal we reached, acted completely ignorant of an agreement which we previously reached and said they wouldn't honor it. Also added over $500 to the sale price of the car on the financing documents without any explanation, they fixed it after I complained but the finance officer was completely rude through the whole process. In the end, they didn't even do a good job washing the car and I'm still able to find pieces of tape on the exterior. Unless you have to have a Honda and buy it in Lubbock, go somewhere else. Either visit Toyota for a similar product, or go to an out of town dealership if you have the ability.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Very bad experience at Frank Brown
byon 04/01/2008
I knew today is Apr 1st, but I am telling the true story, not joke. my honda dealer gave me the quote of 2008 Pilot EXL 2WD no Nav, no RES OTD price which is $29747. They want to keep $2700 among Honda $3500 market support into pocket. I did the price negotiation yesterday. I gave them the price everyone got here slightly below $27000. Today I got their email like this: "I wanted to touch base and let you know, that I have removed you from Honda Promotional emails. If I can help in the future, please let me know." I am not regretting that I didn't get the car. [violative content deleted] I am going to get volkswagon passat komfort wagon instead. Thank you frank brown for saving me the gas. BTW, This honda dealer is family own in Lubbock, TX.
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