West Houston Subaru

by Jamlo2004 on 07/11/2023

West Houston Subaru was a pleasant surprise experience! We could not believe the great service we received. Keith, our sales rep, was awesome. He made the process a stressless one.

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by TYEDEMASS on 07/07/2023

The west houston subaru salesman demonstrated superior professio0 nalism while personnaly assisting me in my purchase of an outback wilderness. He has continued to help me in setting up my wilderness as i am not very techniccaly savy.

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by Cinthya B. on 05/31/2023

This is my third Subaru purchase, the last two being at WHS. Errol has been my certified sales consultant twice and I highly recommend him because he is knowledgeable, attentive, kind and has lots of patience.

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by CWashington on 04/26/2023

This is my second Subaru with Vince Ramacca and I have been happy with both. Excellent no hassle, honest, through, knowledgeable, friendly care.

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by Bob6674 on 03/27/2023

Had an appointment; took the car right away; ready in 30 - 45 minutes. Waiting area was small but comfortable and not crowded.

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by chu bun on 03/23/2022

Reserved a CrossTrek from this dealership. Delivery was on time. We paid cash so transaction was quick.

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by Kamlesh on 03/17/2022

VERY UNPROFESSIONAL AND GREEDY. Went to the dealership with pre-approved auto loan around Dec. 2021 for an Outback. John Fitzgerald was my sales representative. After few trips to the dealership to finalize the model, I paid $500 and booked an Outback Limited on Jan. 21 2022. John knew all along that I will not be financing through the dealership. As the delivery date neared, I contacted John for dealership's point of contact for either a "Letter of Guarantee" or "Drafting". He replied saying "provide me your agent and I will be sending him all needed documentation" (I have emails and texts exchanged with John about this). I was assured that I am in good hands. The day car got delivered (March 12 2022) , my auto load agent called John to get the process rolling. John replied saying "We won't provide letter of guarantee nor will support drafting". I reached out to John. He told me the same. At this point I had paid $500 and was 04 months in the process. John tried to convince me over the phone that if the credit score is above 700, they can match the APR. I went to the dealership, somewhat angry and much more disappointed. They ran my credit, and match the interest rate I was getting. I went out with John, in the parking lot, to look at the car. Everything looked ok. On my way back to the office, I wanted to vent out, so I only said "John, you are a good salesman and you got it your way". I agree it was taking a dig at the entire process and the way I was cheated for getting me to finance through the dealership. John said, "Wait a minute" and went inside. After a while his manager, a person named "Gerald" came out and asked me what I feel about the process. I gave him my side of the story and showed him the texts I got from John where he agreed to support outside financing. Gerald went inside saying give me a minute. After 10 -15 minutes he came out and said, "We would like to call off the deal". I was taken aback. I agreed to their terms even after being cheated, as I did not want to wait for the car any longer and said only a line to vent out my anger. And they want to call out the deal. Gerald said that we are not making the customer happy and hence do not want to go forward. I said, "If you want to make me happy, then support my outside the dealership financing". But they did not agree and refunded my $500. My credit score is good and they could not offer me a bad APR. May be they have many more buyers with bad credit, and stand to make lot more money by selling their car to them. I HOPE MY REFUND OF $500 SHOWS UP ON MY ACCOUNT SOON. I can post the texts and emails from John if needed.

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by Bill Turney on 03/19/2021

Excellent! Service, time schedule, personable, quality, comfortable waiting area! In over 60 years of car ownership I haven’t experienced the service that I reoutinely receive from West Houston Subaru!

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by West Houston Subaru on 01/01/2021

Always prompt and courteous service.

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by Virginia Aguilar on 09/29/2020

Yesterday, I took my car from the service center at west Houston Subaru since I dropped it of last Thursday for the light that came on(eye sight failure, engine check and x mode). Thursday.. they rest the passcode. Friday, they figured out that they have to change the grill. But both days the minute I drove my car.. the same thing happened I ended up returning my car to them. The worst part, yesterday after picking up my car the panel light came on again but this time it is more serious... the brake started flashing the steering wheel malfunctions. STALLED...due to UNPLUGGED ALTERNATOR. The funniest part is they keep telling me the technician who handled my car is their best one. Also, I was told that it is a human error. Something that you don’t want to hear. I took my car and paid for the repair to make sure that I will be safe driving it and not to cause harm to myself and others. And these what happened... they forgot to double check living the alternator unplugged.

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by Luzminda on 02/01/2020

My name is Luzminda, I am satisfied with the price deal of the car.I am the primary applicant of the loan, and I have a secondary applicant.Upon checking on our credit scores, our combined scores gave us 3.9% interest .My credit score alone is about 850, So we ask the agent to just remove the second applicant, ignorer to get a better interest deal.The agent told us that it's not allowed to remove the second applicant because it will create a red flag to the financing institution.So We ended up having the 3.9% ,and when we ent to the financing officer ,he bought down our interest rate to 2.9% in exchange of buying an extended warranties. I felt we are cheated a front, by not allowing the primary applicant taking responsibility of the whole lean-to be able to save more money on the interest.

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by MikeS on 01/10/2020

We bought a pre-owned 2010 Outback. The sell was a bit high pressured and we had to remind them that the car was a managers special to get the listed price. But after the sale the service was lacking. Two months later and we are still trying to get our license plates or even find someone there who knows if they have arrived and where they are. The experience has been more like dealing with a tote-the-note car lot than a professional dealership. With several Subaru dealerships in town I would have to recommend trying one of the other ones.

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by ex.Joe_S on 05/16/2019

I wanted to submit this review because of the amazing service I received from Roy Schaff on my 2014 Crosstrek this morning! I had experienced the problem of my car not being able to shift out of park — once at an elementary school where I had just substituted for a teacher and again yesterday in the parking lot of my dentist’s office. Both times I was stuck for hours because no one was available to pick me up. I finally got it out of park each time, but I was also extremely worried about drive because of the warning signals that were on. I looked all through my manual and still couldn’t figure out what they meant or why they were on, and I was certain that my car was in need of extensive and expensive repairs! I phoned my Subaru dealership when I finally made it home late yesterday evening, and I spoke with Roy. He was very reassuring and informed me that it was related to the recall issue about which we had received a notification, and even though the service department was booked solid for today, he told me to get there as early as possible and he would handle it for me. He also had me go back to my car so he could walk me through exactly what I should do if I was stuck again in the morning so I’d be able to get to the dealership for service. I live in Humble, which is really far from Katy, but West Houston Subaru is where we purchased our car for the same reasons I wouldn’t go anywhere else for service. Everyone is so friendly and helpful, and the service department has always been extremely accommodating, thorough and efficient. The service I received today however was by far the “Best Ever” from start (phone call) to finish (driving home!

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by Rob on 02/03/2019

Errol was very good and helpful salesman throughout the whole process. When we picked up our Forester he even stayed late showing us the features and helping us get it set up. He even sent us some info after when we asked for it. Previously bought one from Gillman but their service left a bad taste with me, so now going forward will see how well West Houston does. Hopefully will be as good as the sales process.

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